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Medical Office Assistant jobs in Ontario

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    • You will be principally responsible for assisting in the day-to-day clinical support and administration of our network of healthcare practitioners, maintaining…
    • View all Felix jobs - Toronto jobs - Medical Office Assistant jobs in Toronto, ON
    • Salary Search: Medical Office Administrator, Early Shift salaries in Toronto, ON
    • This position involves both clinical and administrative duties, including effective appointment scheduling, chart management, answering messages, booking…
    • The successful candidate will provide administrative and clinical support to physicians and patients while helping ensure efficient daily operations and an…
    • The ideal candidate will be responsible for managing front desk operations, providing excellent patient service, and supporting the administrative functions of…
    • Experience working with phone systems and handling patient inquiries.
    • Greet and check-in patients, ensuring a positive and welcoming experience.
    • Work up patients, perform histories and manage the electronic medical record.
    • Conversationalist who knows how to listen and is friendly, thoughtful, able to put…
    • Assist in scribing and documenting in patient charts.
    • Reception and patient check-in.
    • Handling patient inquiries, payments, and billing.
    • Wage: *$20 per hour.
    • This role plays a critical part in ensuring smooth day-to-day operations, patient satisfaction, and overall clinic efficiency.
    • Verify patient demographics with patient at each patient visit.
    • Notify patients of consultation appointments – date, time, location, what to bring, and update…
    • Communicate with patients regarding referral status, appointment details, and next steps.
    • The successful candidate will be responsible for coordinating patient…
    • Handle multi-line phone systems to schedule appointments and manage patient communications.
    • Excellent communication skills, both verbal and written, are…
    • Maintain accurate patient records using electronic medical records systems.
    • This role requires a strong understanding of dental terminology and proficiency in…
    • Answer phone calls with excellent phone etiquette, addressing patient inquiries and concerns.
    • We are a non-assignment office with limited CDCP patients.
    • Support administrative functions including document management, reporting, scheduling, and inventory control.
    • Operate diagnostic equipment (e.g., biometry) and…
    • As the first point of contact for our patients, you will play a key role in delivering an outstanding patient experience while supporting the administrative…
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Medical Office Administrator, Early Shift
Felix
Toronto, ON
•
Remote
$50,000–$55,000 a year
Full-time
Apply on company site

Job details

$50,000–$55,000 a year
Vision care, Dental care, Stock options
Full-time
Weekends as needed, Evenings as needed
Remote in Toronto, ON

Full job description

About Felix:

Felix is Canada’s first end-to-end platform providing on-demand treatment for everyday health. Felix creates digital-first solutions that increase access for common healthcare needs such as mental health, sexual health, and daily health. Founded in 2019, Felix’s approach to healthcare encompasses assessments, lab testing, prescriptions, fast and discreet delivery, and ongoing care — all online at www.felixforyou.ca.


The Role

As our medical office administrator, you will be a key member of the clinical operations team, working cross-functionally with our medical directors, clinical operations team, medical office administration team, and customer support team. You will be principally responsible for assisting in the day-to-day clinical support and administration of our network of healthcare practitioners, maintaining exceptional quality of care, patient confidentiality, and promoting our patient-centric mission of empowering Canadians to take control of their health and well-being.


You will

  • Work closely with our medical directors and clinical operations team to manage and strategize for the medical pillar at Felix regarding the functionality of our healthcare practitioners.

  • Own file management: consolidate, update, and maintain electronic files and documents, including labs and referrals.

  • Help create and follow a robust system to track lab requisitions, ensuring all results and documentation are received in full. Follow an audit process to review requisitions from prior months and contact both labs and patients when results for tests ordered are not received.

  • Act as the liaison and support between the pharmacy and healthcare practitioner communications.

  • Schedule, manage, and support healthcare practitioners and patients with audio/video consultations.

  • Perform other related duties and tasks assigned by the clinical operations manager or medical director.

  • Work closely with the customer support team.

  • Help maintain clinical documentation and update training materials.

  • Assist with responding to faxes and voicemails from external stakeholders.

  • Perform a variety of administrative and data entry tasks to support our lab management processes.

  • Assist healthcare practitioners with document management and basic editing of medical and insurance forms.

  • Perform and be involved in QI/QA initiatives.

  • As a personal health information delegate, safeguard and protect personal health information.

You have

  • Must be located in Canada.

  • Must be available to work a set schedule of 7am-3pm EST, 5 days a week including weekends, 40 hours a week.

  • Must be available to work evenings and weekends as needed.

  • Successful completion of a medical office administration program or equivalent education in a related field.

  • Minimum 2+ years of experience working as a medical office professional.

  • Experience working in virtual care is considered an asset.

  • Technical aptitude and the ability to learn software and systems quickly, experience working with an EMR.

  • Strong organizational skills and meticulous attention to detail.

  • Customer service experience is considered an asset.

  • Exceptional verbal and written communication skills.

  • Ability to work both collaboratively and independently as we are a virtual-first company.

  • Fluent in English, bilingual in French is considered an asset.

  • Must have suitable remote-working environment where the safeguarding of personal health information can be facilitated

Benefits

  • Full medical, dental and vision benefits

  • Maternity/paternity policy

  • 3 weeks vacation

  • Stock option grant


Open vacancy: This posting is for an existing vacancy at the company.

Our commitment to an inclusive team culture means embracing diversity and offering equitable access to opportunities and resources for people who might otherwise be excluded. During our recruitment process, we provide accommodations at any stage. Candidates can communicate their accommodation needs to the hiring manager directly or by emailing accessibility@felixforyou.ca.

Recruitment Fraud Alert

Please note: We have been made aware of fraudulent recruiting activities where individuals pose as Felix representatives.

  • Communication: We will only ever contact you from an official @felixforyou.ca email address.

  • Interviews: All interviews are conducted via Google Meet; we never interview via text-only platforms (like Telegram or WhatsApp).

  • Payments: We will never ask for credit card information, bank details, or payments for "equipment" or "onboarding" during the application process.


Compensation Range: $50K - $55K

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