Medical Office Assistant jobs in Oakville, ON

Prism Eye Institute (PEI) has been serving the communities of North York, Brampton, Oakville/Mississauga and surrounding areas for over 50 years.

In 2020 North Toronto Eye Care (NTEC) merged with Prism Eye Institute, to form Prism Group Holdings (Prism), the largest Ophthalmology practice in Canada.

In 2022, PEI further strengthened a partnership with Vision Group Canada (VGC) and is working to expand its footprint nationally. VGC operates over 50 clinics and 70 surgical facilities performing over 100,000 procedures annually.

PEI is an internationally renowned institute with 5 facilities and 2 surgical centres, serving over 200,000 patients and perform 10,000 surgeries each year. Prism is a centre of excellence providing a full spectrum of eye care and recognized for handling some of the most complex eye diseases in the world.

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If you are passionate about patient care, dedicated to excellence, and eager to contribute to a dynamic team, we invite you to apply for the Surgical Coordinator position at Prism as we currently have a vacancy. Join us in making a difference and driving the future of eyecare!

Tasks:

• Greet patients professionally and empathetically while maintaining confidentiality in all interactions
• Register patients, obtain informed consent, and complete intake forms including medical histories
• Schedule, confirm, and manage appointments using EMR systems and coordinate with clinical teams to support smooth workflow
• Provide patients with information regarding procedures, wait times, insurance coverage, and out-of-pocket costs
• Verify OHIP eligibility and support insurance claim documentation
• Maintain accurate and up-to-date electronic medical records
• Respond to patient, physician, pharmacy, and hospital inquiries via phone, email, and EMR messaging systems
• Coordinate surgical bookings, prepare surgical charts, and support pre- and post-operative documentation and instructions
• Assist with surgical logistics including ordering supplies, medical devices, and intraocular lenses
• Support operating room preparation including case file assembly and data entry into hospital systems (EPIC/PICIS)
• Operate diagnostic equipment (e.g., biometry) and communicate results to patients under clinical direction
• Provide patient education including medication guidance and surgical preparation instructions
• Support administrative functions including document management, reporting, scheduling, and inventory control
• Assist with staff training and workflow support as required
• Maintain clean, organized patient care and waiting areas
• Perform additional administrative and clinical support duties as assigned

What You Bring:

• Knowledge of medical terminology is an asset
• Resourcefulness and a strong attention to detail.
• Ability to meet metrics and other targets.
• Exceptional communication skills.
• Proficiency in using software and computers.
• Flourishing in fast-paced environments.
• An ability to adapt quickly to changes.

Why Work at Prism?

· Benefits program including health and dental

· Perks such as discounts to Canada’s Wonderland, Great Wolf Lodge, GoodLife Fitness

· Discounts on eyeglasses and contact lenses

· Opportunity for growth

· Vibrant and inclusive work environment

As a part of our team, you will have the opportunity to contribute your unique skills and ideas while working alongside passionate professionals who are dedicated to making a difference in the eyecare industry. Our in-house training allows all individuals to apply whether you have experience or not. Let’s connect today!

We thank all those who apply but only those individuals selected for further consideration will be contacted.

Artificial intelligence is not used in the screening or selection of applicants for this role.

Prism Eye Institute is committed to meeting the needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. Should you require accommodations during the recruitment and selection process, please contact Human Resources

Pay: $18.00-$19.00 per hour

Ability to commute/relocate:

• Oakville, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you legally entitled to work in Canada?

Experience:

• Medical Coordinator: 1 year (required)

Work Location: In person