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Medical Office Assistant jobs in Newmarket, ON

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    • The ideal candidate will possess strong administrative skills, experience with electronic medical records, and a passion for delivering exceptional patient…
    • As a front-line representative of our clinic, you will play a vital role in ensuring smooth patient flow and operational efficiency.
    • Job requires interacting with patients, filing charts, booking telephone appointments on a computer, and other secretarial duties.
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    • The ideal candidate will serve as the first point of contact for patients and callers, providing exceptional customer service and administrative support.
    • As an integral part of our practice, the Optometric Assistant will support the Optometrists by managing patient interactions, assisting with examinations, and…
    • The ideal candidate will play a vital role in ensuring the smooth operation of our office while providing exceptional care to our patients.
    • Must have experience and knowledge of EMR.
    • Support orthodontic procedures and assist with pediatric patients when necessary.
    • The ideal candidate will play a crucial role in providing high-quality patient…
    • Answering phone calls, emails, text, appt.
    • Good knowledge of Accuro EMR minimum 1 year experience*.
    • Good organizational skills, time management and punctuality.
    • Manage front desk operations, including greeting patients and answering phone calls.
    • Excellent customer service skills with the ability to communicate…
    • This role supports efficient patient flow, accurate data entry, and effective communication between patients and clinical teams to enhance the overall patient…
    • Provide front desk reception support including patient check in, check out, wayfinding, and responding to inquiries from patients, physicians, and staff…
    • Register patients, process payments, and complete patient check-in and check-out procedures.
    • Coordinate patient recalls, follow-up appointments, and ongoing…
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    • Assist with medical office tasks such as appointment scheduling, patient check-in, and maintaining patient records if applicable.
    • Handle patient inquiries via phone, providing excellent customer service and maintaining patient confidentiality.
    • Benefits are included for full time staff.
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Job Post Details

Patient Experience & Growth Coordinator - job post

Medrehab Group - Maple
3.6 out of 5 stars
955 Major MacKenzie Dr, Maple, ON
$19–$22 an hour - Full-time

Job details

Pay

  • $19–$22 an hour

Job type

  • Full-time

Location

955 Major MacKenzie Dr, Maple, ON

Full job description

Job Summary

We are seeking a dedicated and personable Patient Experience & Growth Coordinator to join our healthcare team. This role is vital in enhancing patient satisfaction, fostering practice growth, and ensuring seamless communication within the office. The ideal candidate will possess strong administrative skills, experience with electronic medical records, and a passion for delivering exceptional patient service. This position offers an opportunity to contribute to a positive patient experience while supporting the operational success of our practice.

Responsibilities

  • Revenue Growth
  • Convert new patient inquiries into booked assessments

Patient Experience

Welcome patients

Create memorable first impressions

Handle complaints professionally

Ensure every patient feels valued

Scheduling

Optimize clinician schedules

Maintain assessment availability

Fill cancellations

Maintain waitlists

Reduce downtime

Administration

Insurance verification

Billing

Accounts receivable follow-up

Daily reconciliations

EMR management

Telephone

Email

SMS

Online inquiries

  • Recover cancellations
  • Reactivate inactive patients
  • Fill clinician schedules
  • Promote additional services when appropriate
  • Educate patients about available treatments
  • Generate Google Reviews
  • Encourage family referrals
  • Encourage physician referrals
  • Promote products including braces, orthotics and supplies

What We Are Looking For

Someone who

✔ Loves speaking with people

✔ Speaks confidently

✔ Builds trust quickly

✔ Solves problems

✔ Takes ownership

✔ Thrives in fast-paced environments

✔ Is competitive

✔ Loves achieving goals

✔ Wants to grow

This role is integral to delivering outstanding patient care while supporting the growth of our practice. We value candidates committed to professionalism, efficiency, and compassionate service.

Pay: $19.00-$22.00 per hour

Experience:

  • sales and customer service: 2 years (required)
  • Medical office: 1 year (preferred)

Language:

  • English fluently (required)

Location:

  • Maple, ON (preferred)

Work Location: In person

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