Medical Office Assistant jobs in Newfoundland and Labrador

Location: Complete Care Pharmasave, Rocky Harbour NL | In Person
Type: Full-Time
Pay: Starting at $20.00 per hour
Hours: Approximately 42 hours per week, 8:00-5:30, M-F, with the possibilty of weekend or evening hours based on operational need.

WHO WE ARE

At Complete Care Pharmasave, we believe great pharmacy care goes beyond filling prescriptions-it's about building relationships and supporting the health and wellness of our community. Located in Rocky Harbour, the largest community in Gros Morne National Park and home to the Parks Canada office, our pharmacy is surrounded by stunning scenery and a vibrant, close-knit community offering an exceptional quality of life.

THE OPPORTUNITY

We are looking for a friendly, organized and detail-oriented Pharmacy Assistant to join our team in a full-time Monday-Friday role.

This is a hands-on role that supports both patients and the pharmacy team. You'll work across the dispensary, reception and packaging stations, helping manage prescriptions, patient requests, inventory, deliveries and day-to-day workflow.

WHO YOU ARE

You're personable, organized, dependable and comfortable working in a busy healthcare environment. You communicate clearly, protect patient confidentiality and pay close attention to detail. You can manage changing priorities, work independently when needed and contribute positively as part of a team.

You're also willing to learn new systems and procedures and understand that accuracy, patience and respectful service are essential in a pharmacy setting.

WHAT YOU'LL DO

• Greet patients and customers warmly and professionally
• Answer phone calls and inquiries courteously and efficiently
• Assist patients with prescription refills, delivery options, and general questions.
• Promote and book pharmacy services, including blister packaging and medication reviews with the pharmacist
• Assist patients with applications for the Newfoundland and Labrador Prescription Drug Program
• Read and interpret prescriptions and enter prescription information accurately into Kroll software
• Assist with packaging and labelling prescriptions under pharmacist supervision
• Troubleshoot third-party insurance issues and help ensure prescription pricing is accurate
• Prepare tablet, capsule and liquid medications, weigh and package creams, and manage blister packs
• Manage prescription workflow and ensure prescriptions are bagged and ready for pickup as instructed
• Process payments, coordinate deliveries and book phone appointments
• Receive and process medication orders, restock supplies and help monitor inventory and expired medications
• Support special clinic days, including flu and COVID-19 vaccination clinics
• Maintain a clean, safe and organized dispensary and comply with infection-control protocols

YOU BRING

• Strong customer service and communication skills
• Excellent attention to detail and a commitment to accuracy
• Strong organization skills and the ability to manage multiple priorities
• Comfort using computers and learning pharmacy software and systems
• A professional approach to confidentiality and patient privacy
• Ability to work independently with minimal supervision and contribute as part of a team
• A positive attitude, reliability and willingness to learn
• Previous pharmacy, healthcare, medical office, customer service or Kroll experience is a strong asset.

TRAINING PROVIDED

We'll provide training on our pharmacy workflow, internal systems, Kroll software, prescription processing procedures and relevant patient services.

WHAT SUCCESS LOOKS LIKE

“Patients feel welcomed and supported, prescriptions move accurately through the workflow, and the pharmacy team can rely on you to keep things organized.”

You'll help ensure patients receive friendly, efficient service while supporting safe prescription preparation, clear communication and a well-organized pharmacy environment.

COMPENSATION & SCHEDULE

• Starting at $20.00 per hour
• Temporary full-time position
• Approximately 42 hours per week, Monday - Friday, with the possibility of after-hours or weekend shifts depending on operational need.
• In-person at Complete Care Pharmasave in Rocky Harbour

WHY THIS ROLE MATTERS

Pharmacy Assistants help create a safe, efficient and welcoming experience for every patient. In this role, your accuracy, organization and care will support the pharmacy team and make a direct difference in the health and wellness of our communities.

OUR COMMITMENT TO EQUITY & INCLUSION

Complete Care Pharmasave is committed to creating a respectful, inclusive and welcoming workplace where everyone is treated with dignity and has the opportunity to contribute.

We welcome applications from individuals with diverse backgrounds, experiences and perspectives.

If accommodations are required during the recruitment process, please let us know and we will work with you to ensure an accessible and positive experience.

HOW TO APPLY

Apply through Indeed and tell us a little about why you'd be a good fit for the role and your availability to start.

Pay: From $20.00 per hour

Expected hours: 42.0 per week

Ability to commute/relocate:

• Rocky Harbour, NL: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Do you have experience in Kroll pharmacy software? If so, please provide your year(s) of experience.
• Do you know how to read prescriptions and independently input them into Kroll or another pharmacy software? Not necessary, we will train the appropriate candidate, but certainly an asset.

Work Location: In person