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Medical Office Assistant jobs in Greater Toronto Area, ON

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    • The ideal candidate will possess strong administrative skills, experience with electronic medical records, and a passion for delivering exceptional patient…
    • Solid understanding of medical terminology to accurately document patient interactions.
    • Your expertise in medical procedures will help facilitate efficient…
    • Respond to online web inquiries, answer inbound phone inquiries, and communicate with prospective patients in a professional manner.
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    • As a Part Time Team Assistant, you will provide support for the assigned team in their daily activities to ensure that patients receive prompt, effective…
    • Greet and receive patients for various physicians and other healthcare practitioners, coordinate efficient patient flow, and provide professional and caring…
    • Strong technical skills, including venipuncture, IV catheter placement, anesthesia monitoring, laboratory procedures, and patient assessment.
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    • Book ordered diagnostic tests and appointments with specialists, assist when necessary with the maintenance of recall system, communicating the appropriate…
    • Our organization comprises a range of Interdepartmental Healthcare Professionals (IHPs), including physicians, medical residents, nurse practitioners,…
    • As the first point of contact for our patients, you will play a key role in delivering an outstanding patient experience while supporting the administrative…
    • Coordinates patient care throughout appointments, including check-in, prepping, escorting to and preparing exam/treatment rooms, answering questions, providing…
    • Maintain and manage patient files, charts, and records while prioritizing patient confidentiality.
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    • Administrative responsibilities include but are not limited to: registering patients, answering phone calls, scheduling appointments, following up on consults…
    • Contribute to primary care attachment by developing, planning, and executing strategies to identify unattached patients, including working closely with Health…
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Job Post Details

Patient Experience & Growth Coordinator - job post

Medrehab Group - Maple
3.6 out of 5 stars
955 Major MacKenzie Dr, Maple, ON
$19–$22 an hour - Full-time

Job details

Pay

  • $19–$22 an hour

Job type

  • Full-time

Location

955 Major MacKenzie Dr, Maple, ON

Full job description

Job Summary

We are seeking a dedicated and personable Patient Experience & Growth Coordinator to join our healthcare team. This role is vital in enhancing patient satisfaction, fostering practice growth, and ensuring seamless communication within the office. The ideal candidate will possess strong administrative skills, experience with electronic medical records, and a passion for delivering exceptional patient service. This position offers an opportunity to contribute to a positive patient experience while supporting the operational success of our practice.

Responsibilities

  • Revenue Growth
  • Convert new patient inquiries into booked assessments

Patient Experience

Welcome patients

Create memorable first impressions

Handle complaints professionally

Ensure every patient feels valued

Scheduling

Optimize clinician schedules

Maintain assessment availability

Fill cancellations

Maintain waitlists

Reduce downtime

Administration

Insurance verification

Billing

Accounts receivable follow-up

Daily reconciliations

EMR management

Telephone

Email

SMS

Online inquiries

  • Recover cancellations
  • Reactivate inactive patients
  • Fill clinician schedules
  • Promote additional services when appropriate
  • Educate patients about available treatments
  • Generate Google Reviews
  • Encourage family referrals
  • Encourage physician referrals
  • Promote products including braces, orthotics and supplies

What We Are Looking For

Someone who

✔ Loves speaking with people

✔ Speaks confidently

✔ Builds trust quickly

✔ Solves problems

✔ Takes ownership

✔ Thrives in fast-paced environments

✔ Is competitive

✔ Loves achieving goals

✔ Wants to grow

This role is integral to delivering outstanding patient care while supporting the growth of our practice. We value candidates committed to professionalism, efficiency, and compassionate service.

Pay: $19.00-$22.00 per hour

Experience:

  • sales and customer service: 2 years (required)
  • Medical office: 1 year (preferred)

Language:

  • English fluently (required)

Location:

  • Maple, ON (preferred)

Work Location: In person

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