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Medical Office Assistant jobs in Greater Toronto Area, ON

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    • The ideal candidate will possess strong administrative skills, experience with electronic medical records, and a passion for delivering exceptional patient…
    • Manage patient scheduling, billing, and EMR systems.
    • Communicate effectively with patients and staff; fluency in Mandarin and/or Cantonese is a strong asset.
    • You’ll be the friendly face that welcomes patients, the mastermind behind efficient scheduling, and the go-to person for keeping our operations seamless.
    • Implement and follow the policies and procedures established by the college.
    • Ensure all evaluation records are regularly updated on the college’s electronic…
    • Coordinate new patient intake and guide families through their first visit.
    • Welcome patients and families with warmth and professionalism.
    • Strong technical skills, including venipuncture, IV catheter placement, anesthesia monitoring, laboratory procedures, and patient assessment.
    • Patient Hospitality: Warmly welcome patients, maintain a high-end atmosphere, and deliver first-class patient relations.
    • In this vital role, you will be the first point of contact for patients, managing appointments, handling administrative tasks, and assisting with clinical…
    • Excellent organizational skills with attention to detail in managing patient records and appointments.
    • The ideal candidate will be the first point of contact…
    • As the first point of contact for our patients, you will play a key role in delivering an outstanding patient experience while supporting the administrative…
    • Respond to online web inquiries, answer inbound phone inquiries, and communicate with prospective patients in a professional manner.
    • Willingness to help others, particularly older patients.
    • Kind, patient and compassionate mannerisms.
    • Gathering administrative information from clients.
    • Provide informative material for patients.
    • Scheduling appointments for physicians and practitioners.
    • At least 3 years of proven work experience in a Family/Walk…
    • Administrative responsibilities include but are not limited to: registering patients, answering phone calls, scheduling appointments, following up on consults…
    • Preparing sleep study charts with patient documentation;
    • Recognizing a type of sleep study and providing the appropriate instruction sheet to patients;
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Job Post Details

Patient Experience & Growth Coordinator - job post

Medrehab Group - Maple
3.6 out of 5 stars
955 Major MacKenzie Dr, Maple, ON
$19–$22 an hour - Full-time

Job details

Pay

  • $19–$22 an hour

Job type

  • Full-time

Location

955 Major MacKenzie Dr, Maple, ON

Full job description

Job Summary

We are seeking a dedicated and personable Patient Experience & Growth Coordinator to join our healthcare team. This role is vital in enhancing patient satisfaction, fostering practice growth, and ensuring seamless communication within the office. The ideal candidate will possess strong administrative skills, experience with electronic medical records, and a passion for delivering exceptional patient service. This position offers an opportunity to contribute to a positive patient experience while supporting the operational success of our practice.

Responsibilities

  • Revenue Growth
  • Convert new patient inquiries into booked assessments

Patient Experience

Welcome patients

Create memorable first impressions

Handle complaints professionally

Ensure every patient feels valued

Scheduling

Optimize clinician schedules

Maintain assessment availability

Fill cancellations

Maintain waitlists

Reduce downtime

Administration

Insurance verification

Billing

Accounts receivable follow-up

Daily reconciliations

EMR management

Telephone

Email

SMS

Online inquiries

  • Recover cancellations
  • Reactivate inactive patients
  • Fill clinician schedules
  • Promote additional services when appropriate
  • Educate patients about available treatments
  • Generate Google Reviews
  • Encourage family referrals
  • Encourage physician referrals
  • Promote products including braces, orthotics and supplies

What We Are Looking For

Someone who

✔ Loves speaking with people

✔ Speaks confidently

✔ Builds trust quickly

✔ Solves problems

✔ Takes ownership

✔ Thrives in fast-paced environments

✔ Is competitive

✔ Loves achieving goals

✔ Wants to grow

This role is integral to delivering outstanding patient care while supporting the growth of our practice. We value candidates committed to professionalism, efficiency, and compassionate service.

Pay: $19.00-$22.00 per hour

Experience:

  • sales and customer service: 2 years (required)
  • Medical office: 1 year (preferred)

Language:

  • English fluently (required)

Location:

  • Maple, ON (preferred)

Work Location: In person

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