Medical Office Assistant jobs in Greater Sudbury, ON

About the Role

We are seeking a detail-oriented, dedicated Medical Office Assistant to join a busy, fast-paced Cardiology practice. In this role, you will serve as the primary point of contact for patients, managing frontline patient care operations, coordinating specialized diagnostic referrals, and maintaining smooth daily administrative workflows.

If you thrive in a dynamic clinical environment, possess strong multitasking abilities, and are committed to delivering compassionate, high-quality patient care, we encourage you to apply.

Key Responsibilities

Front Desk & Patient Flow

• Greet patients warmly, execute check-in/check-out procedures, and verify patient demographic information.
• Triage incoming phone calls, address patient inquiries, and direct urgent clinical concerns to appropriate medical staff.
• Manage high-volume daily scheduling, including routine consultations, urgent follow-ups, and diagnostic testing appointments.

Clinical Support & Administrative Coordination

• Prepare electronic medical records (EMR) prior to patient clinics, ensuring all relevant lab results, imaging reports, and hospital discharge summaries are present.
• Process incoming physician referrals, obtain necessary prior testing reports, and coordinate outpatient cardiac investigations (e.g., Echocardiography, Holter Monitoring, Stress Testing) and referrals.
• Draft, format, and dispatch consultation notes, medical correspondence, and diagnostic reports to referring physicians in a timely manner.

Records Management

• Maintain strict confidentiality of all patient health information in compliance with local privacy legislation (e.g., PHIPA/HIPAA).
• Maintain office inventory, monitor clinic supply levels, and ensure equipment maintenance logs are up to date.

Qualifications & Requirements

• Education: Graduate of a recognized Medical Office Assistant (MOA) diploma program, Healthcare Administration certificate, or equivalent combination of education and experience as considered an asset.
• Experience: Minimum 1–2 years of administrative experience in a medical setting (specialty clinic or outpatient cardiology experience strongly preferred).
• Technical Skills:
• Proficiency with Electronic Medical Record (EMR) software (e.g., Meditech Expanse).
• Strong typing accuracy and familiarity with medical terminology (cardiology terminology is a major asset).
• Proficiency with Microsoft Office Suite and digital filing systems.

Core Competencies

• Multitasking & Prioritization: Excellent organizational skills with the ability to manage competing priorities in a fast-paced environment.
• Communication: Exceptional verbal and written communication skills with a professional, empathetic bedside manner.
• Adaptability & Teamwork: Strong problem-solving skills and a collaborative attitude when working alongside physicians, nurses, and allied health staff.

What We Offer

• Competitive hourly wage commensurate with experience.
• Paid time off and sick leave.
• Employee and family support program.

Pay: $22.00-$27.00 per hour

Expected hours: No less than 44.0 per week

Benefits:

• Employee assistance program

Work Location: In person