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Medical Office Assistant jobs in Calgary, AB

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    • Communicating with patients and colleagues about the patient’s condition, results, product recommendations, and next steps with clarity and compassion.
    • Intentionally focused conversations with patients focused on the 5 Essentials, referrals, filling dinners and gathering patient testimonials.
    • Maintain and organize details about upcoming patient appointments.
    • Answer telephones for new and existing patients.
    • Answer basic dental questions for patients.
    • Coordinate patient journey from intake through ongoing care.
    • Manage scheduling across virtual, clinic, and field environments.
    • Participate in interdisciplinary care planning if the patient’s condition affects or is affected by other systemic health issues.
    • Minimum 2 years reception experience in a medical clinic, preferably in a medical specialist office or work experience in Alberta Health Service (AHS).
    • Act as the first point of contact for patients and visitors, both in person and by phone.
    • Deeply committed to supporting our patients and team members.
    • Schedule appointments, follow-up visits, and maintain efficient patient flow throughout the day.
    • Welcome patients and create a positive, friendly, and…
    • Schedule appointments and coordinate patient flow using electronic medical records systems like Epic or Dentrix.
    • Support medical or dental office operations if applicable, including handling patient records and insurance documentation.
    • Complete patient call-backs / reminder calls, and booking appointments.
    • In this role, a typical day will involve you providing professional services to our…
    • Prepare patient charts and documentation for appointments.
    • This role is essential for ensuring efficient office operations and providing outstanding patient…
    • Escorting patients to exam or treatment rooms and preparing patients for physician.
    • Responding to patient enquiries in person and by phone.
    • Book, cancel, and reschedule patient appointments;
    • Answer phone calls, and e-mail correspondence from patients;
    • Familiar with EMR -preferably ACCURO.
    • Job Types: Full-time, Permanent.
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Job Post Details

Ophthalmic Medical Receptionist - job post

Clearview Eye Centre
Calgary, AB T2H 2J7
Full-time

Job details

Job type

  • Full-time

Shift and schedule

  • Weekends as needed
  • Monday to Friday

Location

Calgary, AB T2H 2J7

Benefits

Pulled from the full job description

  • Paid time off
  • Vision care
  • Dental care
  • Store discount
  • RRSP match
  • Extended health care
  • On-site parking

Full job description

About Us

At Clearview Eye Centre, we don't just offer exceptional eye care; we transform lives with every interaction. Located in Calgary, AB, our innovative Ophthalmology Clinic is dedicated to enriching our patients' experiences through a blend of cutting-edge technology, heartfelt compassion, and a steadfast commitment to education. Our mission is to elevate every aspect of eye care, empowering our patients with the knowledge and care they need to enhance their quality of life.

Our vision, "Your best vision for your best life," drives us to ensure that each patient can navigate life with confidence and clarity. At Clearview, every interaction is an opportunity to contribute positively and meaningfully to someone's life. We pride ourselves on our core values: excellence in eye care, patient knowledge, compassionate connections, integrity and trust, and continuous improvement. Join us on a journey where care, expertise, and understanding are at the forefront of everything we do.

Ideal Candidate

You are a compassionate and insightful individual who naturally connects with others. Your genuine empathy and understanding shine through in every interaction, ensuring each patient feels valued and cared for. Your positive attitude and warm demeanor make every visit memorable, creating a welcoming environment that embodies our commitment to compassionate care.

As a dedicated and trustworthy professional, you uphold the highest standards of ethical care and confidentiality, showing unwavering dedication to our patients' well-being. You are eager to learn and adapt, always seeking better ways to serve our patients and collaborate with colleagues. Your passion for growth ensures you continually enhance your skills, staying responsive to the evolving needs of both patients and the clinic.

You communicate openly and honestly, ensuring patients feel informed and empowered. Your authenticity fosters trust and confidence with patients and colleagues alike. By embodying these qualities, you will help us fulfill our mission of transforming lives through superior eye care, ensuring that every patient experiences clarity, comfort, and compassionate care.

If you thrive in a fast-paced environment and are committed to upholding our values while delivering exceptional service, we invite you to join our team. Your role will be integral in making Clearview Eye Centre a place where excellence meets compassion every day.

Position Available

Ophthalmic Medical Receptionist

Responsibilities

· Answering and directing calls from patients, pharmacies, and other medical offices.

· Efficiently checking in patients and scheduling appointments with warmth.

· Entering information into patient management software accurately and promptly.

· Providing excellent customer service to patients, their families, and visitors, ensuring a positive and supportive experience.

· Communicating with patients and colleagues about the patient’s condition, results, product recommendations, and next steps with clarity and compassion.

· Maintaining a clean and organized desk and office environment.

· Performing other administrative tasks as needed to support the smooth operation of the clinic.

Skills

· Strong phone skills and active listening to understand and address patient needs effectively.

· Exceptional written and verbal communication skills, reflecting our values of empathy and clarity.

· Patience with great follow-through and the ability to work independently or as part of a team.

· Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment.

· Fluency in secondary languages is considered an asset, enhancing our ability to connect with a diverse patient base.

· Intermediate to advanced computer skills.

Qualifications

· High School Diploma or equivalent.

· 1+ years of previous experience at an Optometry or Ophthalmology Clinic.

· Completion of MOA/COA is considered an asset.

Job Type

· Full-time

· Expected hours: 40 – 44 per week

Benefits

· Dental care

· Extended health care

· On-site parking

· Paid time off

· RRSP match

· Store discount

· Vision care

Flexible Language Requirement

· French not required

Schedule

· Monday to Friday

· Weekends as needed

Supplemental Pay Types

· Bonus pay

· Overtime pay

Experience

· Receptionist: 1 year (required)

Work Location

· In-person

Conclusion

Join Clearview Eye Centre and become an essential part of a team dedicated to making a meaningful, lasting impact on the lives of our patients. Here, your role is more than just a job—it’s a journey of enriching lives through clarity and care. We look forward to welcoming a new member who shares our passion for excellence and compassion in eye care. We encourage candidates from diverse backgrounds to apply, as we strive to create an inclusive environment where everyone feels supported and valued.

Job Type: Full-time

Benefits:

  • Dental care
  • Extended health care
  • On-site parking
  • Paid time off
  • Vision care

Experience:

  • Receptionist: 1 year (required)

Work Location: In person

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