Medical Office Assistant jobs in Airdrie, AB

Radiology Receptionist / Medical Office Assistant (MOA) with Radiology Experience

We have one FULL-TIME role as well as CASUAL roles available.

Are you an organized, patient-focused professional who thrives in a fast-paced radiology/medical environment? Our multidisciplinary Radiology clinic is seeking a dedicated Medical Office Assistant (MOA) with 1-3 years experience with booking Pain Management exams under Fluoroscopy as well as other modalities to join our team.

As the first point of contact for our patients, you will play a key role in ensuring a welcoming experience and supporting seamless clinic operations.

This is an excellent opportunity for someone who is passionate about healthcare, enjoys delivering exceptional service, and values working in a collaborative, team-oriented environment.

What You’ll Do

Patient Care & Front Desk Support

• Greet, register, and welcome patients in person and by phone.
• Check patients in, assist with paperwork, and guide them through the intake process.
• Respond to patient inquiries (phone, email, in person) with professionalism and compassion.
• Maintain patient flow through exam and treatment areas to support timely appointments.
• Communicate with referring physicians, physiotherapists, clinics, and hospitals

Scheduling & Appointment Coordination

• Schedule, confirm, and manage patient appointments accurately.
• Process incoming referrals and maintain/manage clinic waitlists.
• Provide clear instructions about appointment preparation and expectations.
• Send appointment reminders as needed.
• Assist with booking follow-up appointments or tests

Medical Records & Administrative Support

• Update and maintain complete patient records in the EMR.
• Perform scanning, faxing, data entry, filing, and report distribution.
• Support billing processes (Alberta Health, WCB, private pay, third-party).
• Ensure documentation and clinical reports are completed and delivered on time.

Clinic Operations

• Support radiologists and technologists with patient flow and occasionally assist during assessments.
• Adhere to infection prevention protocols and clinic policies.
• Provide coverage for MOA team members during breaks or absences.
• Support new staff training when required.
• Promote a professional, collaborative, patient-centered clinic culture.

What You Bring to the role

Education & Experience

• Medical Office Assistant/Health Administration diploma (or equivalent experience).
• 1–3 years of clinic experience required with 2+ years preferred.
• Experience in booking MSK and Pain Management under fluoroscopy environment is required.
• Pay range is dependent on prior experience.

Skills & Competencies

• Strong organizational and multitasking abilities in a busy clinic.
• Warm, patient-centered communication skills (both written and verbal).
• High attention to detail, accuracy, and follow-through.
• Proficiency with EMR systems, Microsoft Office, and clinical software.
• Ability to remain calm under pressure and work effectively as part of a multidisciplinary team.

Commitment to confidentiality and compliance with privacy regulations (FOIP, Alberta Netcare).

Working Conditions

• Monday to Friday daytime hours, with commitment for Saturday once or twice per month flexibility is required for FULL-TIME candidates.
• Saturdays 1-2 times per month and vacation or absences coverage for CASUAL candidates.
• Benefits are available to Full time staff and staff working 20 hours or more per week.
• Fast-paced clinic environment requiring strong teamwork and autonomy.
• Includes extended periods of computer work and general administrative tasks.
• May involve assisting patients with mobility challenges and supporting those in acute/chronic pain.

Why Join Us?

• Supportive, collaborative, and multidisciplinary team environment.
• Opportunity to make a meaningful impact on patient care and recovery.
• Engaging, dynamic role with variety in daily tasks

We thank all applicants for their interest, but only those selected for an interview will be contacted.

Dr Eduardo Watman – Director of Operations – dr.ewatman@saddletownradiology.ca

Lindsay Marsman – Administrative Manager – lmarsman@saddletownradiology.ca

Pay: $20.00-$24.00 per hour

Benefits:

• Dental care
• On-site parking
• Paid time off

Application question(s):

• What radiology company have you previously worked with and for how long?
• Do you have 1-3 years of current experience in booking MSK and Pain Management under fluoroscopy environment? Only applicants that do will be contacted or considered.
• Are you interested in a Full time or Casual role?

Experience:

• 1-3 yrs of current Pain management under Fluoroscopy booking: 1 year (required)

Work Location: In person