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Medical Office Assistant, the Boardwalk jobs in Waterloo, ON

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    • You will be the first point of contact for patients and play a key role in keeping the clinic running smoothly.
    • View all Encompass Health & Wellness jobs - Kitchener jobs - Medical Office Assistant jobs in Kitchener, ON
    • Salary Search: Medical Office Administrator salaries in Kitchener, ON
    • Operate office and medical equipment safely and appropriately.
    • Working collaboratively with physicians and the broader interdisciplinary team, the Medical…
    • Greeting and signing in patients when they enter the clinic.
    • Assisting with the proper setup of rooms for routine and surgical procedures.
    • Dental office: 1 year (required).
    • We are a non-assignment office with limited CDCP patients.
    • Proficient in using phone systems and electronic medical records…
    • Prior work within the medical field, including a combination of experience and relevant medical education (International Medical graduate).
    • Healthcare, medical office or private-clinic experience strongly preferred.
    • You appreciate the importance of following established processes and understand that…
    • Familiarity with medical terminology and electronic medical records supports accurate documentation and effective coordination.
    • Post-secondary education, certification or qualification in recognized courses related to medical office administration or medical sciences is preferred.
    • Understand and utilize medical terminology to facilitate clear communication within the office.
    • The ideal candidate will be responsible for managing front desk…
    • Deliver exceptional customer service throughout the patient experience.
    • Support the doctor and clinical team to ensure efficient patient flow.
    • Greeting and signing in patients when they enter the clinic.
    • Assisting with the proper set up of rooms for routine and surgical procedures.
    • Minimum 1 year of experience working in a medical office (mandatory).
    • Job Type:* In-Person/Part-time.
    • Patient registration, scheduling and telephone inquiries…
    • The ideal candidate will play a crucial role in ensuring the smooth operation of our medical office by providing exceptional administrative support and customer…
    • Experience working in customer service and medical office is an asset.
    • Answering office phone calls, confirming/rescheduling office appointments.
    • Maintain accurate and timely documentation within the EMR.
    • Working closely with physicians, clinical staff, and patients, the Medical Receptionist plays a vital…
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Job Post Details

Medical Office Administrator
Encompass Health & Wellness
130 Weber Street West, Kitchener, ON N2H 4A2
From $19 an hour
Part-time
Apply now

Job details

From $19 an hour
Part-time
130 Weber Street West, Kitchener, ON N2H 4A2

Full job description

Encompass Health & Wellness is a busy, family-focused wellness clinic located in Kitchener, ON. We are a welcoming team of 24 practitioners offering chiropractic care, massage therapy, pelvic physiotherapy, counselling, and more. Our growing clinic also features a small movement studio supporting our holistic approach to care.

We are currently seeking a Receptionist who can provide the warm, friendly welcome our patients have come to expect, while confidently managing the day-to-day reception responsibilities of a large, fast-paced clinic.

About the Role

This position is ideal for someone who thrives in a busy environment, enjoys working with people, and takes pride in being organized, efficient, and supportive. You will be the first point of contact for patients and play a key role in keeping the clinic running smoothly.

Key Responsibilities

While not a complete list (as each day can bring new challenges), responsibilities include:

  • Greeting patients and creating a positive, welcoming clinic experience
  • Managing appointment bookings, changes, and cancellations using clinic software (JaneApp preferred)
  • Handling direct billing and payment processing accurately and efficiently
  • Answering phones, emails, and in-person inquiries in a professional and friendly manner
  • Supporting practitioners with scheduling and administrative needs
  • Maintaining a clean, organized, and calm front desk environment
  • Working collaboratively with other receptionists and the wider clinic team

Qualifications & Skills

  • Previous experience in a medical, wellness, or busy reception environment
  • Familiarity with booking software (JaneApp strongly preferred)
  • Experience with direct billing and insurance processing
  • Strong communication and customer service skills
  • Ability to multitask, prioritize, and remain calm under pressure
  • Comfortable working both independently and as part of a team
  • Reliable, adaptable, and detail-oriented

What We Offer

  • A supportive and inclusive workplace culture
  • A collaborative team of experienced practitioners and staff
  • Opportunity to work in a growing, well-established wellness clinic
  • Maternity leave coverage position with training and support provided

How to Apply

If you are friendly, organized, and passionate about creating a positive patient experience, we would love to hear from you. Please submit your resume and a brief cover letter outlining your relevant experience.

Pay: From $19.00 per hour

Ability to commute/relocate:

  • Kitchener, ON N2H 4A2: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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