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Medical Office Administration jobs in Ottawa, ON

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    • A university degree or advanced diploma in business administration or healthcare administration.
    • 2–5 years of experience in account management, customer success…
    • Handle administrative duties such as filing, data entry, and managing office supplies to support overall office efficiency.
    • Postsecondary education in healthcare administration, business, operations, or a related field preferred.
    • The Manager, Ophthalmology is responsible for the…
    • You will oversee the daily administrative operations of our office.
    • Ensure efficient operation of office equipment and troubleshoot issues as they arise.
    • Full-Time, Permanent | On-Site | 40 Hours per Week.
    • We believe exceptional healthcare comes from connecting the dots - looking beyond individual symptoms to…
    • Flexible schedule (4 or 5 days/week).
    • Competitive pay based on experience, plus bonus pay.
    • Experience working in a Canadian dental clinic.
    • Minimum 3 years of experience in dental administration (required).
    • Schedule:* Full time 2 evenings with Saturday ‘s included.
  • View similar jobs with this employer
    • 3-5 years of experience in a healthcare administration, clinic management, or supervisory role (medical office or sleep/respiratory setting is an asset).
    • Previous experience in a medical office or referral coordination role (preferred).
    • Knowledge of medical terminology and Ontario healthcare referral processes.
    • Every employee receives full benefits including medical, dental, optical and life insurance with the premiums paid for by OZ Optics.
    • Every employee receives full benefits including medical, dental, optical and life insurance with the premiums paid for by OZ Optics.
    • Every employee receives full benefits including medical, dental, and optical and life insurance with the premiums paid for by OZ Optics.
    • Manage all WSIB, CNESST, and non-occupational claims, including timely reporting, documentation, return-to-work planning, medical coordination, and representing…
    • Experience in medical aesthetics, dermatology, dermocosmetics, medical devices or a related healthcare channel is strongly preferred.
    • Previous experience in a medical office, records department, or clerical role (preferred).
    • Knowledge of medical terminology (an asset).
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Career Resources:

Medical Concierge Account Manager
La Vie Executive Health Center
·
2.7
2500 Solandt Road, Kanata, ON K2K 3G5
$25–$30 an hour
Permanent, Full-time
Apply now

Job details

$25–$30 an hour
Paid time off, Vision care, Dental care, Life insurance, Employee assistance program, RRSP match, Extended health care
Permanent, Full-time
2500 Solandt Road, Kanata, ON K2K 3G5

Full job description

Patient Experience & Journey Navigation

At La Vie Executive Health Centre, we transcend the conventional medical setting – we embody a sanctuary of excellence in private healthcare. Boasting a cadre of esteemed physicians, specialists, and healthcare professionals, we take pride in being the go-to destination for individuals seeking an elevated standard of healthcare service. Recognizing that healthcare isn't a one-size-fits-all scenario, we are dedicated to providing customized solutions that align with your distinct needs.

The Role

The Care Concierge Manager serves as the member's primary non-clinical account and relationship manager after activation into ongoing care. The role maintains longitudinal visibility across requests, appointments, referrals, results, clinician follow-through, preventive care, specialty programs, and service commitments.

The Care Concierge Manager coordinates ownership across the Care Pod and supporting teams, anticipates service risk, communicates proactively, and ensures closed-loop follow-through without independently providing clinical advice or interpreting clinical information.

Core Responsibilities

  • Member Onboarding & Relationship Management: Lead seamless handoffs from Sales/Assessment teams; introduce members to their Care Pod, set service expectations, confirm communication preferences, and maintain continuous oversight of the end-to-end member journey.
  • Service Coordination & Clinical Navigation: Receive, classify, track, and route all incoming member requests. Facilitate routine and urgent scheduling, monitor outgoing referrals, track missing lab/imaging reports, and coordinate clinician callbacks to ensure no detail falls through the cracks.
  • Proactive Engagement & Preventive Care: Track and ensure completion of Annual Preventive Assessments (APAs) and wellness milestones. Monitor engagement indicators, conduct proactive outreach for disengaged members, and coordinate routine touchpoints.
  • Service Recovery & Escalation: Actively identify members experiencing service delays or unresolved issues. Manage the At-Risk workflow, handle complaints with empathy and objectivity, and track recovery actions to resolution.
  • Specialty Program & Administrative Support: Partner with Program Concierges during specialty care journeys, coordinate member billing and medical record requests with Finance/Admin, and manage cross-departmental administrative needs.
  • Portfolio Control & Operational Rigor: Manage day-to-day portfolio risk using system dashboards, Red/Amber/Green status indicators, and SLA tracking. Maintain accurate documentation in approved systems while strictly adhering to privacy and non-clinical role boundaries.

Required Qualifications

  • A university degree or advanced diploma in business administration or healthcare administration.
  • 2–5 years of experience in account management, customer success, patient navigation, healthcare administration. Healthcare experience is strongly preferred.
  • Demonstrated experience managing a client or member portfolio with competing priorities, service commitments, and multiple internal stakeholders.
  • Strong relationship-management skills with demonstrated proactive engagement, risk identification, issue resolution, retention-oriented service, and closed-loop follow-through.
  • Strong scheduling, organization, prioritization, and follow-through skills with exceptional attention to detail.
  • Excellent written and verbal communication, active listening, judgment, and ability to navigate sensitive conversations with empathy and professionalism.
  • Strong analytical and organizational skills with the ability to use dashboards, risk indicators, overdue work, and service data to prioritize action.
  • Proven ability to resolve service issues, coordinate across teams, manage competing priorities, and escalate appropriately.
  • Proficiency with EMR, scheduling, and digital communication platforms. Experience maintaining accurate portfolio or account data is strongly preferred.
  • High emotional intelligence, discretion, accountability, and strong understanding of privacy, confidentiality, documentation standards, escalation protocols, and non-clinical role boundaries.

This is for an open vacancy. La Vie does not use AI in our recruiting or hiring processes.

Pay: $25.00-$30.00 per hour

Expected hours: 40.0 per week

Benefits:

  • Dental care
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Paid time off
  • RRSP match
  • Vision care

Ability to commute/relocate:

  • Kanata, ON K2K 3G5: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • This is an onsite role. Are you willing to commit to working onsite 5 days a week?

Work Location: In person

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