Medical Laser Service Engineer jobs

Location: Mississauga, ON
Job Type: Full-Time
Work Location: In-person
Travel Required: Yes (daily travel to client sites) 80% field-based, 20% in-shop

Full Job Description

Our client, a leader in aftermarket medical equipment repair, is currently seeking experienced Service Technicians to join their team. This role involves hands-on service and maintenance of medical devices, including laser-based surgical and aesthetic systems. The successful candidate will be responsible for troubleshooting, diagnostics, installations, and preventive maintenance at customer sites.

This is a field-based position with regular travel to hospitals, clinics, and other healthcare facilities.

Job Summary

• Perform technical inspections, repairs, upgrades, and support of medical systems
• Install and commission new equipment at customer locations
• Provide preventive maintenance to ensure optimal device performance
• Respond to customer inquiries in person, via email, or over the phone
• Foster a positive, team-oriented service culture through strong communication

Responsibilities

• Perform electro-mechanical and optical repairs, diagnostics, and calibration
• Conduct quality control inspections (QC) and equipment modifications to meet CSA standards
• Troubleshoot and resolve issues on-site, including electrical, mechanical and optical components
• Provide basic end-user training to customers on equipment use and care
• Organize travel to/from customer locations and manage daily field service schedules
• Complete accurate service reports and documentation within 24 hours of work
• Track and return defective parts promptly and manage service inventory
• Contribute to the development of SOPs, service documentation, and technical reports
• Lead and implement equipment upgrades and technical updates
• Support new product launches with technical setup, training, and documentation

Requirements

• Diploma in Electronics Technician/Technologist or equivalent
• 2–5 years’ experience in a related medical device service role
• Experience with laser systems is a definite asset
• Strong ability to read schematics and use electronic testing equipment
• Solid understanding of optical and laser fundamentals is must
• Flexible and available to travel with minimal notice
• Must be flexible of working hours including after hours or weekends to accommodate client operations.
• Must possess a valid Class G Driver’s Licence
• Fluent in English (spoken and written)

Working Conditions:

• Mix of in-shop, hospital, and clinical site environments
• Frequent standing and walking
• Required use of PPE on-site and in production areas
• Capable of lifting up to 60 lbs and operating tools and equipment
• Require extended travel within Ontario and Canada wide with short notice, including weekends

Experience:

• Medical equipment servicing: 2 years (required)
• Reading schematics: 4 years (required)

Language:

• English (required)

Licence/Certification:

• Class G Licence (required)

Job Type: Full-time

Pay: $65,000.00-$75,000.00 per year

Application question(s):

• How many years of hands‑on experience do you have repairing and servicing medical devices?
• Do you have experience working on laser‑based systems?

A. Medical laser systems
B. Industrial/static laser systems
C. Both medical and industrial lasers
D. No

• Which types of laser equipment have you serviced? (Select all that apply)

A. Surgical lasers
B. Aesthetic/cosmetic lasers
C. Industrial/static lasers
D. Optical systems
E. No laser experience

• This role requires approximately 80% field work (daily travel to client sites) and 20% in‑shop work. Are you comfortable with this arrangement (Yes/No)?
• Do you have valid legal authorization to work in Canada and to travel to the United States for training purposes, and a valid passport permitting frequent travel within Ontario, across Canada, and to the U.S. on short notice, including weekends?

Work Location: In person