Medical Laboratory Assistant Program jobs in Calgary, AB

We are seeking a highly motivated and hands-on Medical Office Assistant to support the daily operations of our growing medical clinic in Harmony. This role is ideal for a strong MOA who leads by example—actively participating in patient care, rooming, and clinical support, while delivering exceptional customer service and fostering a positive team environment.

The successful candidate will prioritize being present on the floor, ensuring smooth patient flow, supporting Physicians, and maintaining a high standard of care and professionalism in every patient interaction.

Key Responsibilities

• Room patients efficiently, professionally, and with a strong focus on patient comfort and experience
• Obtain and accurately document vital signs and patient information
• Complete patient intake, update medical histories, and maintain accurate EMR records
• Perform urine dips and collect patient samples within scope of practice
• Prepare, label, and coordinate laboratory samples and requisitions
• Assist physicians during procedures as required
• Ensure exam rooms are fully stocked, clean, and prepared for each patient
• Perform thorough room turnover in accordance with IPAC standards
• Actively manage patient flow to minimize wait times and improve overall clinic efficiency
• Support front desk operations, including calls, bookings, check-ins, and documentation
• Address patient questions, concerns, and complaints with professionalism and care
• Maintain accurate and complete patient charts and documentation
• Maintain clear and timely communication with leadership
• Deliver and model exceptional customer service in every patient interaction
• Ensure a welcoming, professional, and compassionate clinic environment
• Actively resolve patient concerns and enhance overall patient satisfaction
• Ensure adherence to all health, safety, and regulatory requirements
• Maintain Infection Prevention and Control (IPAC) standards
• Oversee proper sterilization, documentation, and sample handling
• Maintain audit-ready records and accurate documentation
• Monitor and manage clinical and office supply levels
• Ensure exam rooms and common areas are clean, organized, and fully stocked
• Remove expired supplies and maintain equipment logs
• Support a safe and professional clinic environment

What We’re Looking For

• A hands-on candidate who thrives in a fast-paced clinic environment
• Strong commitment to patient care and customer service excellence
• Ability to multitask and stay organized while supporting both clinical and administrative functions
• Excellent communication and problem-solving skills
• Proficiency with EMR systems (preferably Med Access)

Benefits:

• Company events
• Dental care
• Employee assistance program
• Extended health care
• On-site parking
• Vision care

Work Location: In person