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About Carewell

Carewell is a category-defining health services business dedicated to providing trusted caregiving solutions and support for individuals and families. Through Carewell Family Services, we provide person-centered care navigation, intake coordination, and advocacy services that address both medical and social needs. Our approach emphasizes compliance, scalability, and high-quality patient experiences while working in close partnership with clinicians to support better health outcomes.

About the Role

This is a ground-floor opportunity to join a growing care navigation program at a moment when your contribution will directly shape how it scales. As a Healthcare Intake Coordinator, you are the first human voice a referred or prospective patient hears. Your job is to conduct proactive telephonic outreach, introduce patients to a program designed to support their health, accurately complete clinical intake questionnaires, and ensure they seamlessly transition into active care.

This is an elevated, metrics-driven patient outreach role. The right person brings warmth and persistent follow-through in equal measure, is energized by meaningful conversations with older adults, and understands that a successful intake isn't just a verbal agreement—it’s an onboarded patient who shows up to their initial appointment.

This program is early-stage and being built in real time. Processes will evolve and priorities will shift. If you enjoy a builder mentality and solving problems collaboratively, you will thrive here.

What You'll Do

• Patient Outreach & Engagement: Manage a structured outbound referral queue, contacting prospective program participants with consistency, warmth, and professionalism.
• Clinical Intake & Assessment: Guide patients through plain-language explanations of program benefits. Complete and document standardized clinical intake questionnaires in real time.
• Navigating Hesitation: Build rapid rapport with older adults who may be skeptical, confused, or reluctant, using empathy and clear communication to overcome barriers to care.
• Compliance & Sequenced Consent: Strictly follow compliance protocols to obtain required verbal consents individually and sequentially before proceeding to scheduling.
• Appointment Scheduling: Coordinate and book the patient's initiating clinical appointment immediately upon successful intake.
• Real-Time Electronic Documentation: Log all outcomes, clinical metrics, and patient details across multiple digital health platforms simultaneously during the call.

Key Performance Indicators (KPIs) You’ll Drive

• Daily outbound outreach and contact volumes
• Patient conversion rate (Reaching a patient -> successful clinical intake completed)
• First-appointment show rate (Ensuring the patient completes their initial scheduled assessment)
• Documentation accuracy & compliance gate adherence

Who You Are

• Location: Must reside in Alberta, Canada and be legally authorized to work without sponsorship.
• Clinical Experience: 1+ years of patient-facing healthcare experience (e.g., medical clinic front office, patient registration, care coordination, enrollment or telehealth intake) where medical terminology and clinical data collection were daily requirements.
• Sales Experience: 1+ years of sales / internal sales / program enrollment / conversion experience.
• Outreach Capabilities: Proven experience in high-volume outbound phone environments (such as clinical outreach, patient scheduling lines, or health services engagement) with a track record of driving patient follow-through.
• Tech-Forward & Multi-Screen Proficient: Highly comfortable navigating multiple software systems and electronic health records (EHRs) simultaneously while managing a live, empathetic conversation.
• Adaptable Mindset: You possess a "builder" mentality—you are comfortable with ambiguity, love creating order out of chaos, and easily adapt to shifting processes.
• Previous remote experience is strongly preferred.

What We Offer

• Competitive Hourly Rate
• 100% Remote / No Travel Required
• 2 Weeks Accrued Vacation Per Year
• Holiday Pay for all Statutory Holidays, with Premium Pay for Holiday Hours Worked