Medical Interviewer jobs

Catholic Social Services is currently seeking a contract full-time, weekly 40 hours, Employment Intake and Assessment Coordinator at Gianna Centre - to join our Community Outreach & Disability Service in Edmonton. We are looking for staff who are client-centered, trauma-informed, patient, engaging, confident, thoughtful, and motivated to achieve success when supporting marginalized mothers to prepare for employment. The contract will end on March 31 2029. Job application closing will occur when a suitable candidate is hired.
Job Summary
The Intake and Assessment Coordinator acts as the first point of contact for participants, providing trauma informed intake, screening, and assessment services. The Intake Assessment Coordinator plays a key role in supporting marginalized mothers to access employment pathways, wrap around supports, and community resources. This position is responsible for completing comprehensive intake and employment readiness assessments, coordinating referrals, and acting as a liaison between participants, employers, and community partners.
The Coordinator works from a trauma informed, strength based, and culturally responsive approach, recognizing the systemic barriers faced by marginalized mothers, including those related to poverty, discrimination, mental health, childcare, housing instability, and past trauma.

Administrative Systems and Logistics:

• Enter participant information, assessment data, employment outcomes into the agency client data base and the Government of Alberta client database
• Ensure targets are met with the number of program participants each quarter as per the Government of Alberta contract
• Prepare administrative summaries, weekly updates, and documentation as required
• Support scheduling, appointment coordination, reminders, and follow ups
• Maintain intake tracking systems, waitlists, appointment calendars, and assessment records for participants
• Assist staff with maintaining documentation standards and troubleshoot data issues as needed
• Coordinate logistics for orientation sessions and intake/assessment days, including room setup and participant communication
• Promote program services to referral sources and community stakeholders
• Participate in community roundtables, networking and employer engagement initiatives
• Establish and maintain partnerships with community organizations serving marginalized women and families
• Track outcomes related to employment placement, retention, and program participation
• Participate in program planning, evaluation and continuous quality improvement activities

Intake and Assessment:

• Recruit participants and process incoming referrals from community partners
• Conduct low barrier, trauma informed, strengths based intake for up to 60 participants annually
• Collect required documentation, consent forms, identification, and enrollment materials
• Complete Employment Readiness Assessments (ERA) to determine participants’ initial needs and program fit
• Conduct comprehensive needs assessments and coordinate participant orientations
• Assess immediate needs and support the team to connect participants to internal and external supports (e.g., childcare, housing, income supports, counselling, legal resources)
• Assist participants with developing early-stage goals prior to assignment to counsellors or instructors
• Make timely referrals to employment counsellors, outreach staff, mental health supports, or community resources based on assessment findings
• Support participant transitions by assisting with joint work plans and referral to the correct staff within the program
• Support other staff as needed, including co facilitating or delivering program sessions when required

What This Job Requires:

• Diploma or degree in Human Services, Administration, Employment Counselling, or a related field
• Minimum two years of experience in intake coordination, assessment, employment services, or social services; administrative experience is an asset
• Experience conducting interviews, assessments, or participant screening preferred
• Proficiency in business use of social media platforms (Facebook, Instagram, LinkedIn, X, etc.)
• Valid Class 5 driver’s license with at least two years of Canadian driving experience
• Police Information Check including vulnerable sector search, and Intervention Record Check current within six (6) months
• A reliable Vehicle, Valid Driver’s License (held for a minimum of 2 years), Vehicle Registration and Third Party Liability Insurance (amount of two million).
• Summary of driving record with no more than six (6) demerit points current within one (1) year.

You can apply online for Police Information Check including Vulnerable Sector Search and Intervention Record Check.
For Police Information Check, including Vulnerable Sector Search, please visit the City of Edmonton's police service website.
For Intervention Record Check, please visit the informalberta.ca
Knowledge, Skills, and Ability

• Strong trauma informed interviewing, assessment and rapport building skills
• Skilled in carrying out strength based and needs based assessments
• High accuracy in administrative tasks, case management systems, digital tools and documentation
• Excellent written and verbal communication skills.
• Effective at prioritization, organization, and managing high volume participant flow.
• Ability to build trust and rapport with participants from diverse backgrounds
• Professional, diplomatic, and customer service oriented

Core Competencies

• Trauma-Informed Interviewing: Uses empathy and awareness to conduct safe, supportive intakes
• Administrative Accuracy: Ensures meticulous record keeping, data entry, and documentation
• Communication: Conveys information clearly; adapts to participants of diverse backgrounds
• Service Orientation: Delivers excellent service aligned with Agency mission and values
• Teamwork: Works collaboratively with counsellors, instructors, outreach staff, and partners
• Analytical Thinking: Uses logic and systematic reasoning to identify solutions
• Adaptability: Keeps current with evolving online practices, tools, and trends
• Planning and Organizing: Sets clear goals and adapts priorities as needed.
• Problem Solving: Breaks down complex issues and develops practical resolutions
• Religious and Cultural Competency: Engages respectfully with individuals of all faiths and backgrounds, in keeping with Catholic Social Teachings
• Risk Management: Identifies and mitigates internal and external risks

Working Conditions

• Shifts will be a standard schedule with the occasional weeknight or weekend shift for Gianna events.
• The Team Leader must be available to their team during the week in case of emergency.
• Computer work is required both to ensure information of the individual’s served is documented and recorded in line with CSS policies and procedures and also to complete the supervision of staff.

What We Offer:

• The annual salary for this position (based on weekly 40 hours) is $55,134.89 to $58,479.03 based on qualifications and experience.
• We offer flexibility and supportive working environment.
• Comprehensive benefit options when eligible.
• Work within a highly collaborative, team-oriented organization, where your ideas are heard, and you can see your impact daily.
• Growth Opportunities: apply and grow your skills within a dynamic, innovative and expanding Agency that is taking a leadership role in our industry.

About Catholic Social Services:
You will be joining an established Agency that is guided by faith to care for and bring hope to people in need with humility, compassion and respect.
With 65 years of service delivery experience, Catholic Social Services is one of the largest multi-function social services agencies in Canada, with nearly 2000 staff, and hundreds of volunteers delivering over 100 different programs to people in need throughout Central Alberta and Edmonton.

Our values are at the core of everything we do!

• Humility: We acknowledge with gratitude our human abilities and limitations. We demonstrate humility by doing the best that we can with the resources that we have.
• Compassion: We respond to people in need with love. We demonstrate our compassion by caring for people without judgment and without condition.
• Respect: We demonstrate our respect by being personally present, open and attentive to those we care for and by honouring their dignity and freedom.

We thank all applicants. Only candidates selected for an interview will be contacted.

Catholic Social Services is committed to fostering a diverse and representative workforce. In an effort to enrich our agency and reflect the communities we serve, we welcome applications from qualified individuals of all diverse groups and backgrounds.