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    • Previous experience in a medical or clinical environment (not mandatory).
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    • Performs all assigned tasks associated with the day-to-day operation of the nursing department.
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    • You will speak directly with patients, collect and organize medical histories, and help ensure medical records are accurate and complete.
    • Full time medical billing agent needed.
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    • Medical office, family practice, or other healthcare setting: 1 year (preferred).
    • Strong understanding of patient care practices and medical terminology.
    • Experience in a medical office or healthcare setting is preferred.
    • Previous medical office experience highly desirable.
    • Strong knowledge of medical terminology relevant to healthcare settings.
    • Previous experience in medical billing is preferred.
    • Experience with medical billing software and EMR systems such as Accuro is an asset.
    • Medical reception: 1 year (required).
    • Proficiency in technology including MS Office and EMR systems, with a strong understanding of medical terminology.
    • Creates files and maintain efficient filing system.
    • Provides training and support with electronic medical records software including developing templates.
    • Work up patients, perform histories and manage the electronic medical record.
    • The ideal candidate will present themselves professionally, have excellent verbal…
    • Experience with Adobe PDF files.
    • Preferred knowledge of medical terminology.
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    • Must provide a valid CPIC if hired.
    • Maintain and manage patient files, charts, and records while safeguarding patient confidentiality.
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Job Post Details

Medical Office Administrator / Receptionist (12-8pm shift) - job post

Southlake Academic Family Health Team (we are not the hospital)
Newmarket, ON L3Y 2P6
Permanent, Part-time

Job details

Job type

  • Part-time
  • Permanent

Shift and schedule

  • 12 hour shift

Location

Newmarket, ON L3Y 2P6

Full job description

Organization: Southlake Academic Family Health Team (Note: We are not Southlake Regional Health Centre)

We offer HOOPP Pension Plan

About Us

The Southlake Academic Family Health Team is a leading primary care organization committed to community enrichment through compassionate health care and excellence in education. Our multidisciplinary team provides comprehensive medical services to patients while supporting the training of future health professionals.

We pride ourselves on being an inclusive, respectful, and patient-centered environment that values teamwork, professionalism, and continuous learning.

Position Summary

We are seeking a motivated, energetic, and organized Medical Office Administrator to join our dynamic team. The ideal candidate thrives in a fast-paced clinic environment, excels in communication, and demonstrates genuine care for patients and colleagues alike.

This position is ideal for individuals looking to make a meaningful impact in healthcare while contributing to a supportive, academic medical setting.

Key Responsibilities

As a front-line representative of our clinic, you will play a vital role in ensuring smooth patient flow and operational efficiency. Responsibilities include, but are not limited to:

  • Greeting and assisting patients in person and over the phone with professionalism and empathy.
  • Booking, confirming, and rescheduling appointments using our electronic medical record (EMR) system.
  • Managing incoming and outgoing faxes, scanning documents, and maintaining accurate patient records.
  • Coordinating referrals, specialist appointments, and diagnostic tests.
  • Supporting patient flow and clinic efficiency throughout the day.
  • Handling confidential information in accordance with PHIPA regulations.
  • Communicating effectively with physicians, nurses, residents, and other team members.
  • Performing general administrative tasks such as data entry, filing, and mail handling.
  • Assisting in special projects and process improvements as needed.

Qualifications

  • Previous experience in a medical or clinical environment (not mandatory).
  • Experience using EMR (an asset).
  • Strong computer literacy (Microsoft Office, Outlook, and general digital tools).
  • Excellent verbal and written communication skills.
  • Strong organizational skills and attention to detail.
  • Ability to multitask effectively in a fast-paced, team-oriented environment.
  • Commitment to patient privacy, professionalism, and compassion.

What We Offer

  • A supportive, respectful, and team-oriented workplace
  • Opportunities for professional growth and skill development
  • Meaningful work in an organization that values community and education

Accessibility & Inclusion

Southlake Academic Family Health Team welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates participating in all aspects of the selection process.

Application question(s):

  • What is your salary expectation?

Work Location: In person

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