Medical Equipment Service Representative jobs

About The Role

The Medical Equipment and Systems Specialist is responsible for the coordination, verification and/or maintenance of equipment and related system installations. The Medical Equipment and Systems Specialist will execute tasks performed in compliance with study protocol, Good Clinical Practices (GCP) and/or Standard Operating Procedures (SOP)s.

What You'll Do Here

• Perform equipment calibration per manufacturer instructions and/or SOP or set up calibration visits with vendors as needed.

• Perform preventative maintenance as per manufacturer instructions and/or SOP or set up preventative maintenance visits with vendors as needed.

• Ensure proper documentation and maintenance of calibration records.

• Provide equipment/systems related documentation to QA as requested for internal and/or external audits.

• Ensure equipment vendors have appropriate certifications and verify qualifications with QA.

• Work closely with all department heads to ensure all equipment needs and requests are fulfilled in a timely and efficient manner.

• Proactively pursue opportunities to cut costs, without compromising the quality of services.

• Ensure backup parts/accessories are available for quick turnaround from time of request.

• Work closely with finance department when determining service agreement terms.

• Recognize and troubleshoot malfunctions to equipment.

• Respond to outages or issues that can occur after hours when necessary.

• Maintain a master inventory for all equipment.

• Maintain a calibration and preventative maintenance calendar.

• Collaborate with team members to ensure the proper use of equipment and related systems and perform training when necessary.

• Participate in the evaluation and implementation of new technologies.

• If applicable, update eSource system with equipment numbers, calibration/preventative maintenance timeframes for use during clinical trials.

• Assign equipment asset tags to newly inventoried equipment.

• Maintain and advocate a high level of customer service and quality within the department.

• Proactively communicate issues and problem resolutions to departmental supervisors and managers.

What You'll Need to Succeed

• High School Diploma

• 1 year of related experience

• Microsoft Suite

• Strong computer literacy

• Ability to read and interpret technical documents and industry specific manuals. Ability to write reports and correspondence.

• Excellent verbal and written communication skills.

• Bilingual proficiency in English/French for Canadian locations

• Well-developed interpersonal skills are required.

• Personal/professional integrity and proven discretion in handling confidential information.

• Ability to develop strong trusting relationships in order to gain support and achieve results.

• Capable of managing multiple conflicting priorities.

• Must be self-directed, motivated, and have a willingness to take the initiative to identify and anticipate client needs and make recommendations for implementation.

Altasciences strives to provide a French work environment for its employees in Quebec. Altasciences has taken all reasonable measures to avoid imposing the above language requirement. This requirement is essential for the position of the Medical Equipment and Systems Specialist in particular, but without limitation, for the following reason(s):

• The requirement to have study protocols read and documented in English as required by industry regulatory agencies

What We Offer

Altasciences offers a wide variety of benefits to help our employees live healthy and fulfilling lives both at and outside of work.

Altasciences’ Benefits Package Includes:

• Health/Dental/Vision Insurance Plans

• 401(k)/RRSP with Employer Match

• Paid Vacation and Holidays

• Paid Sick and Bereavement Leave

• Employee Assistance & Telehealth Programs

• Telework when applicable

Altasciences’ Incentive Programs Include:

• Training & Development Programs

• Employee Referral Bonus Program

• Annual Performance Reviews

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