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Medical Dental Office Administration jobs in Ottawa, ON

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Job Post Details

Dental Insurance Administrator — Full Time
Dr. Samarrae
1547 Merivale Road, Nepean, ON K2G 4V3
From $28 an hour
Permanent, Full-time
Apply now

Job details

From $28 an hour
Paid time off, Vision care, Dental care, Life insurance, Disability insurance, Extended health care, Wellness program, On-site parking
Permanent, Full-time
1547 Merivale Road, Nepean, ON K2G 4V3

Full job description

The Teal Umbrella Family Dental · Ottawa, ON · Full time, in office

Experience required. This role is for someone who already works with dental insurance every day. Applications without at least 2 years of hands-on dental insurance administration in a Canadian dental office will not be considered.

About us

The Teal Umbrella Family Dental provides personalized, thorough care, and we don't let coverage limits decide the quality of treatment. That works only when patients understand what their plan covers before they sit in the chair, and when claims are followed through to payment. This role owns that.

The role

You will be the office's point of contact with insurance carriers. Your job is to make sure every patient's coverage is confirmed, every predetermination is submitted and tracked, and every claim gets paid.

What you'll do

  • Benefits confirmation: verify eligibility, frequencies, maximums, deductibles and coordination of benefits before appointments
  • Predeterminations: prepare and submit predeterminations with the correct codes, narratives, x-rays and charting; track responses and follow up until a decision is received
  • Coverage communication: explain estimated coverage and patient portions clearly to patients and the treatment team so treatment can move forward
  • Claims and payment follow-up: submit claims, track outstanding and rejected claims, resubmit with corrections, and follow up with carriers until payment is received
  • Aging and reconciliation: keep the insurance aging report current and reconcile carrier payments against claims
  • Government programs: process claims under the Canadian Dental Care Plan (CDCP) and other public programs
  • Records: keep notes in the patient file for every call, submission and outcome

What you must have

  • At least 2 years of dental insurance administration in a Canadian dental office (required, no exceptions)
  • Proven experience with predeterminations, claim rejections and resubmissions
  • Working knowledge of CDA codes and the Ontario Dental Association fee guide
  • Experience with major carriers (Sun Life, Manulife, Canada Life, Green Shield, Blue Cross and others) and with CDAnet/EDI claims
  • Experience with CDCP claims
  • Confidence with dental practice management software (ABELDent, Dentrix, Tracker or similar)
  • Clear, professional phone and written communication
  • Organized, persistent and comfortable owning a follow-up list until it reaches zero

Nice to have

  • Experience in a high-volume, multi-provider practice
  • Familiarity with orthodontic (Invisalign) and implant claims
  • Bilingual (English and French)

How to apply

Send your resume. In a few sentences, tell us how many years you've worked in dental insurance, which software you've used, and the carriers you deal with most often.

We thank all applicants; only those meeting the experience requirement will be contacted.

Pay: From $28.00 per hour

Expected hours: No less than 38.0 per week

Benefits:

  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • Vision care
  • Wellness program

Experience:

  • hands-on dental insurance administration: 2 years (required)

Work Location: In person

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