Medical Clinic jobs in Scarborough, ON

Job Description

Job Title:

Medical Receptionist

Department:

Office Administration

Reports To:

Office Manager

Full Time

Position SummaryJob Description: Medical Receptionist

Position Overview

Our fast paced medical office is seeking a friendly, professional, highly organized, and motivated Medical Receptionist to join our team. Our clinic specializes in the assessment and management of chronic pain in a fast-paced, patient-focused medical environment.

The ideal candidate will have experience with OHIP billing and CHS processes, as applicable to our clinic's operations. They must demonstrate exceptional customer service, strong organizational skills, punctuality, initiative, and the ability to coordinate effectively with multiple healthcare professionals.

Fluent English speaking and strong communication skills are essential requirements for this position. The successful candidate must be able to communicate clearly and professionally with patients, physicians, and healthcare providers.

We are looking for a dependable self-starter who works well within a team, takes direction constructively, follows established procedures, and manages competing priorities efficiently.

Key Responsibilities1. Medical Billing and Administration

• Demonstrate familiarity with OHIP billing procedures, fee codes, claims submissions, and billing reconciliation, as applicable to the role.
• Identify and follow up on billing discrepancies, rejected claims, and outstanding submissions.
• Demonstrate familiarity with CHS processes and systems.
• Maintain accurate patient records and ensure billing documentation is complete.
• Assist with additional administrative and billing duties as required.

Patient Reception and Customer Service

• Greet patients warmly and professionally, creating a welcoming first impression.
• Provide exceptional customer service to patients, families, healthcare professionals, and external providers.
• Communicate fluently in English and respond to patient inquiries clearly, professionally, and compassionately.
• Answer incoming telephone calls and emails promptly and direct inquiries appropriately.
• Demonstrate empathy and sensitivity when interacting with patients experiencing chronic pain.
• Manage patient check-in and check-out procedures efficiently.

Appointment Scheduling and Clinic Coordination

• Schedule, confirm, reschedule, and coordinate consultations, follow-up appointments, and procedures.
• Manage a busy appointment schedule while minimizing scheduling conflicts and delays.
• Coordinate appointments and communications between physicians, patients, referring providers, and other healthcare professionals.
• Monitor cancellations, appointment changes, and follow-ups.
• Communicate schedule updates and relevant information to the clinical team promptly.

Medical Records and Referral Management

• Register new patients and maintain accurate electronic medical records.
• Process and track incoming referrals, consultation requests, medical reports, and diagnostic imaging documentation.
• Follow up on outstanding referrals and missing clinical information.
• Prepare patient charts and documentation before appointments and procedures.
• Maintain organized filing systems and handle confidential information appropriately.
• Follow applicable privacy legislation and clinic policies.

Teamwork and Interdisciplinary Communication

• Work collaboratively and respectfully with physicians, nurses, administrative staff, allied health professionals, and external healthcare providers.
• Communicate fluently and professionally in English with patients and members of the healthcare team.
• Take direction from physicians, supervisors, and designated team members and implement instructions accurately and promptly.
• Accept constructive feedback professionally and demonstrate a willingness to learn and improve.
• Follow established clinic policies, procedures, and workflows consistently.
• Support colleagues and contribute to a positive, cooperative work environment.
• Recognize when to ask questions, clarify instructions, or seek assistance.
• Maintain accountability for assigned responsibilities and follow tasks through to completion.
• Office Operations and Organization
• Thrive in a fast-paced environment while managing multiple tasks and competing priorities.
• Demonstrate initiative by identifying tasks that need attention without requiring constant supervision.
• Balance independent work with the ability to follow direction and work as part of a team.
• Prioritize responsibilities effectively and remain calm and professional during busy periods.
• Maintain an organized, welcoming, and professional reception area.
• Demonstrate punctuality, reliability, accountability, and a strong work ethic.
• Adapt to changing schedules and evolving office needs.

Qualifications and RequirementsEducation

• Minimum requirement: High school diploma or equivalent.
• Post-secondary education in Medical Office Administration, Health Administration, or a related field is preferred.
• Additional medical administrative training or certification is an asset.

Experience and Technical Skills

• Medical office experience is a priority.
• CHS experience is a priority.
• Previous experience in a specialist medical office or healthcare setting is strongly preferred.
• Familiarity with electronic medical records (EMR), appointment scheduling, and medical billing systems.
• Knowledge of medical terminology, referral management, and specialist clinic workflows is an asset.
• Strong computer skills and proficiency with office software.

Language and Communication Requirements

• Fluent spoken English is mandatory.
• Strong verbal communication skills and the ability to communicate clearly and professionally over the telephone and in person.
• Ability to understand and accurately communicate appointment instructions, administrative information, and patient inquiries.
• Strong written English skills for emails, correspondence, and medical administrative documentation.

Essential Personal Qualities

• Exceptional customer service and interpersonal skills.
• Friendly, approachable, compassionate, and professional manner.
• Excellent organizational skills and attention to detail.
• Ability to multitask effectively in a fast-paced environment.
• Self-motivated, proactive, and able to work independently.
• Strong teamwork skills and a cooperative attitude.
• Ability to take direction, follow instructions, and accept constructive feedback.
• Willingness to learn, adapt, and follow established procedures.
• Punctual, dependable, and accountable.
• Commitment to patient confidentiality and professional conduct.

Ideal Candidate Profile

The successful candidate will provide exceptional customer service, communicate fluently in English, demonstrate knowledge of OHIP billing and CHS processes, work collaboratively with the healthcare team, take direction well, and show initiative in managing daily responsibilities.

Our Expectations

We value professionalism, teamwork, accountability, compassion, and operational excellence. Every team member plays an important role in providing a positive patient experience and ensuring the efficient daily operation of our clinic.

We are seeking an individual who takes pride in their work, communicates proactively, respects the direction of clinic leadership, supports colleagues, and consistently follows through on responsibilities.

Candidates with OHIP billing and CHS experience, fluent English communication skills, strong teamwork abilities, and a proactive work ethic will be given priority.

Key Duties and Responsibilities

(List 6–12 main job functions in bullet points.)

• Greet and assist patients in a professional and courteous manner.
• Perform clinical duties such as taking vital signs, preparing exam rooms, and assisting during procedures.
• Maintain accurate and timely documentation in patient records.
• Adhere to infection control and safety protocols.
• Support administrative tasks including scheduling, billing, and answering phones.
• Participate in staff meetings, training, and quality improvement initiatives.

Qualifications

• Education: [Required degree, diploma, or certifications]
• Experience: [Years of relevant experience required/preferred]
• Licenses/Certifications: [e.g., Medical Assistant Certification, CPR, RN License]

Core Competencies

• Strong communication and interpersonal skills
• Ability to work in a fast-paced, team-oriented environment
• Attention to detail and accuracy in documentation
• Commitment to patient-centered care and confidentiality
• Problem-solving and critical-thinking skills

Physical/Environmental Requirements

(Adjust as needed for the role.)

• Ability to stand or sit for extended periods
• Lift up to [30 lbs] as required
• Exposure to clinical environments including contact with patients, medical equipment, and occasional biohazards

Performance Expectations

• Maintain compliance with all office policies, including confidentiality, professionalism, and workplace safety.
• Fulfill responsibilities outlined in this description and additional duties as assigned.
• Contribute to a respectful, inclusive, and patient-focused work environment.

Pay: $17.60-$24.75 per hour

Expected hours: 40.0 per week

Work Location: In person