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Medical Clerk jobs in Ontario

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    • Review medical necessity requirements and process applicable documentation when needed.
    • Understanding of medical terminology, ICD-10, and CPT codes.
    • Knowledge of office procedures and medical terminology.
    • Minimum of 1 year of experience in medical office management; Family Medicine Office Administration.
    • Which electronic medical record (EMR) systems have you used?
    • Medical office, family practice, or other healthcare setting: 1 year (preferred).
    • Maintain electronic medical records accurately.
    • Previous experience in a medical office setting is preferred.
    • The ideal candidate should have experience working…
    • Medical reception: 1 year (required).
    • Proficiency in technology including MS Office and EMR systems, with a strong understanding of medical terminology.
    • Comprehensive medication knowledge is essential for this role, supporting safe, efficient, and high-quality patient care.
    • Job Types: Full-time, Permanent.
    • Address non-medical patient concerns as they arise during the appointment.
    • The ideal candidate will play a crucial role in improving our patient experience -…
    • Previous experience in a medical or clinical environment (not mandatory).
    • Booking, confirming, and rescheduling appointments using our electronic medical record…
  • View similar jobs with this employer
    • Collect patient information, medical records, and medical histories accurately.
    • Provide education and set up on medical device.
    • Orillia, ON L3V 5X1 (preferred).
    • Strong understanding of patient care practices and medical terminology.
    • Experience in a medical office or healthcare setting is preferred.
    • Strong knowledge of medical terminology.
    • Medical administration: 1 year (preferred).
    • Completion of a certificate/diploma in medical office administration.
    • Work up patients, perform histories and manage the electronic medical record.
    • The ideal candidate will present themselves professionally, have excellent verbal…
    • Previous experience in a medical or healthcare office is an asset but not required.
    • Welcome patients and provide excellent customer service.
    • Books diagnostic tests and appointments for patients at hospitals and other medical facilities.
    • Obtains patient charts, medical records and lab reports and…
    • Prepare medical chronologies and briefs to assist lawyers in understanding the medical issues.
    • 5+ years supporting medical malpractice.
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Job Post Details

Optum logo

Patient Care Coordinator | Quezon City - job post

Optum
(part of UnitedHealth Group)
3.3 out of 5 stars
National Capital Region, ON
$23,000–$26,000 a month - Full-time

Job details

Pay

  • $23,000–$26,000 a month

Job type

  • Full-time

Shift and schedule

  • Night shift

Location

National Capital Region, ON

Full job description

Patient Care Coordinator

Location: GF Bldg. N, UP Ayala Techno Hub, Quezon City
Schedule: Night Shift (US Hours)

About the Role

We are looking for a detail-oriented and customer-focused Patient Care Coordinator to support patients throughout the financial clearance process before scheduled healthcare services. In this role, you will work closely with patients, insurance providers, and healthcare teams to verify insurance coverage, secure authorizations, explain financial responsibilities, and ensure all required information is accurately documented.

This position is ideal for professionals with experience in healthcare customer service, revenue cycle operations, insurance verification, patient registration, collections, or related healthcare support functions.

Key Responsibilities

  • Verify patient insurance eligibility, benefits, and coverage information.
  • Obtain and validate required authorizations, referrals, and pre-certifications.
  • Review medical necessity requirements and process applicable documentation when needed.
  • Calculate and communicate estimated patient financial responsibility, including out-of-pocket costs.
  • Contact patients to verify demographic, insurance, and financial information.
  • Educate patients regarding insurance benefits, billing processes, payment options, and financial assistance programs.
  • Collect payments and assist patients with payment arrangements when appropriate.
  • Complete Medicare Secondary Payer (MSP) requirements and related documentation.
  • Maintain accurate and complete patient records in accordance with organizational standards.
  • Follow healthcare compliance requirements, privacy regulations, and data security protocols.
  • Escalate accounts that do not meet financial clearance requirements.
  • Deliver exceptional customer service while addressing patient inquiries and concerns.

Qualifications

Required

  • At least a high school graduate or senior high school graduate
  • At least 1 year of experience in any of the following:
  • Healthcare Revenue Cycle Management (RCM)
  • Customer service in healthcare BPO operations
  • Insurance verification or authorization
  • Patient registration or patient access
  • Medical billing or collections
  • Health insurance services
  • Healthcare payment collections in a voice-based environment

Preferred

  • Experience using electronic medical record (EMR) systems such as Epic or Cerner.
  • Knowledge of U.S. healthcare insurance plans, benefits, eligibility, and coverage verification.
  • Understanding of medical terminology, ICD-10, and CPT codes.
  • Experience with payment processing and financial counseling.
  • Familiarity with charity care and patient financial assistance programs.
  • Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.

Work Arrangement

  • Must be willing to work onsite in Quezon City.

Job Type: Full-time

Pay: $23,000.00-$26,000.00 per month

Work Location: In person

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