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    • Intake Counselor will review all high-risk cases, complaints/service delivery issues and case escalations with supervisory staff in a timely manner.
    • Support case reviews and help determine appropriate next steps based on payer requirements, program guidance, and documented case history.
    • Document client contacts and communications during case manager involvement, and in preparation for discharge.
    • Train and match volunteers with clients.
    • Verify report content with medical documentation on file to ensure accuracy and consistency.
    • Conduct a thorough quality review for spelling, grammar, formatting…
    • May attend case conferences when necessary.
    • Communicates with co-workers and Resident Support Team Leaders at shift change, to ensure bed availability; review…
    • This position will be responsible for case management of both non-occupational and occupational illness/injuries, working directly with employees, managers,…
    • Identify when additional clinical expertise or medical opinions are warranted.
    • Assist front line claims staff in interpreting complex medical and functional…
    • Proficiency in electronic medical records systems such as Epic or Cerner.
    • Collaborate with multidisciplinary teams to coordinate case management and ensure…
  • View similar jobs with this employer
    • Intake Counselor will review all high-risk cases, complaints/service delivery issues and case escalations with supervisory staff in a timely manner.
    • Transport clients to medical, dental or other necessary appointments as needed.
    • Facilitate access for professional monitoring visits, inspections, quality…
    • Examiner et analyser les réclamations d'assurance afin d'en déterminer la validité, l'exactitude et l'admissibilité selon les lignes directrices des polices et…
    • Maintain up to date case records/documentation on the Health and Recovery Services case management system.
    • Technical proficiency with MS Office applications and…
    • Completed performance reviews and corrective action plans (PIP).
    • Maintain an up-to-date filing and case management system.
    • On call, time sheets and schedule.
    • Residence coordinator or case manager in Social services: 2 years (preferred).
    • Transport clients to medical, dental, or other necessary appointments as needed.
    • Conduct occasional hospital visits to support hospital discharge planning or participate in case conferences for complex cases.
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Job Post Details

EAP Intake Counselor - job post

CCA, Inc.
2.5 out of 5 stars
Toronto, ON•Remote
$55,000–$65,000 a year - Full-time

Job details

Pay

  • $55,000–$65,000 a year

Job type

  • Full-time

Shift and schedule

  • 8 hour shift

Benefits

Pulled from the full job description

  • Paid time off
  • Vision care
  • Dental care
  • Life insurance
  • Employee assistance program

Full job description

EAP Intake Counselor

Job Description

*PLEASE ONLY APPLY IF YOU ARE A LICENSED CLINICIAN*

*We are hiring for multiple shifts*

*Mandatory requirement: Must speak fluent French*

EAP Intake Counselor will be a Call Center Department Team Member. The work location may be at either CCA's midtown Manhattan office or work remotely. Their main function is to conduct assessment, provide information, data collecting and provide in the moment support to individual clients and their families, who are eligible for the service based on a contract with their employer. The position is part of the Clinical Department at CCA, reporting to the Clinical Management Team.

  • Completes intake assessments over the phone and via web-based self-service. Also, potentially through via live chat, and via email communications with members, including appropriate follow-up communications to complete a comprehensive assessment
  • The counselor requires competency in risk, substance abuse, and psychosocial assessment, and motivational interviewing
  • Intake Counselor will review all high-risk cases, complaints/service delivery issues and case escalations with supervisory staff in a timely manner
  • Intake Counselor will make any and all appropriate referrals to covered EAP counseling, work-life services and manager consults, as well as non-EAP company sponsored benefits
  • Intake Counselor will thoroughly document all interactions with members in our online documentation system in a timely manner

Qualifications and Skills

  • Minimum Master’s level degree
  • Active mental health license required
  • 1+ year of professional mental health and/or substance abuse experience
  • Customer service focused
  • Spanish speaking preferred
  • Effective communication on the phone, in person, and in writing
  • Remote capabilities and technology core competencies

Benefits

  • Full suite of medical, dental, 401K, and ancillary benefits
  • Paid time off

Job Type: Full-time

CCA, Inc. provided the following inclusive hiring information:

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

  • Inclusive of minority and disadvantaged groups
  • LGBTQ+ friendly workplace
  • Age-inclusive
  • Paid time off

Work Remotely

  • Yes

Job Type: Full-time

Salary: $55,000.00 - $65,000.00 per year

Benefits:

  • 401(k)
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift

Work Location: Remote

Job Type: Full-time

Pay: $55,000.00-$65,000.00 per year

Benefits:

  • Dental care
  • Life insurance
  • Paid time off
  • Vision care

Work Location: Remote

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