Medical Call Centre jobs in Toronto, ON

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, the development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely. We also provide services in 300 languages and dialects.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation, and commitment.

• Autonomous - We encourage and trust your decision-making skills.

• Progressive work environment- If you have skills to prove we have all ladders for you to grow

• Flexible - We believe in results

• Innovative - All ideas matter

• Inclusive - Everyone is Included and everyone wins

Annual base of $25 CAD per hour, plus a performance-based bonus of 5-30% with the potential for additional earnings.

About the job

In this role, you will sell oral care products to U.S dental professionals (DPs):

• Deliver sales growth of manual toothbrush and electric rechargeable brush bundles with assigned dental professional offices.

• Cover open territories in the U.S.; handle inbound calls from DPs in those territories during the vacancy to maintain sales. Generate quality teach and learn leads.

• Deliver sales growth or commitment to recommend COB products on special projects.

Key Responsibilities:

• Place outbound calls to assigned customers; Pitch and influence assigned DPs in accordance with training provided, standards and policies with a focus on clinical data, customer value, upsell strategy, and strong relationship management.

• Hit productivity, upsell, and customer impact targets.

• Manage daily activities independently and proactively based on customer needs and incentives.

Qualifications:

• Bachelor’s degree, College degree or equivalent Degree preferred

• 1-year minimum experience in consultative Selling: managing a portfolio of customers, identifying customers/partner's needs, focusinging on customer goals, results and client's satisfaction. Dental/healthcare experience preferred.

• Strong desire to meet or exceed productivity, readiness, sustainability, and task points, compliance and customer satisfaction targets.

• Strong verbal and written communication skills to gain access to decision makers, pitch on the phone, and compose compelling proposals.

• Proven track record of target over achievement, strong sales attitude and desire to meet and overachieve multiple KPIs and Sales Quotas.

Skills

• Understanding of sales cycles including prospecting, communicating, negotiating and the ability to sell based on value, not price

• Excellent verbal and written communication skills (English fluency)

• Dependable, reliable with strong work ethic

• Analytical and creative mindset, ability to solve problems

• Proactive, organized, responsible, proven ability to work well with a team

What We Offer

• Established career path supported by self-assessments, virtual training, and guided curriculum that allows for vertical and horizontal growth through multiple lines of business.

• Robust career path with a full development plan and the opportunity to grow in the organization.

• Paid training, 2 weeks' vacation leave.

• Continuous learning through progressive training that is specific to your tenure and skills.

• Competitive salary with incentive programs

• Positive and supportive environment

• Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Schedule

• Fixed schedule Monday to Friday, 9 hrs shift from 9 AM to 6 PM.

Location

• Candidates are advised to be within travel distance from our primary locations: Yonge- Eglinton & The Well, Downtown Toronto

• Hybrid setup, the first 90 days will be on-site.

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Please note that we may use artificial intelligence (“AI”) tools to support certain aspects of the recruitment process, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews. These tools are used to assist our recruitment team in evaluating job-related qualifications and do not replace human judgment or decision-making. Employment decisions are not made solely by automated systems. We take steps designed to help ensure that our use of AI tools is appropriate, fair, and consistent with applicable privacy, human rights, and employment laws.

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations

are available on request for candidates taking part in all aspects of the selection process. Should you be

invited to participate in the selection process we are committed to accommodating you to best meet

your needs.