Medical Call Centre jobs

Client Aide
Client Care Aide

DETOX CLIENT AIDE

Job Posting

ORGANIZATION: Pastew Place Detox Centre

JOB TITLE: Client Aide Worker

FUNCTIONS: Under the direction of the Executive Director or Assistant Director, the Detox Client Aide is responsible for all client care and the day to day operation of the Centre.

REPORTS: To the Executive Director or Assistant Director

MAJOR FUNCTIONS/ACCOUNTABILITIES:

Client Intake Responsibilities

• Complete all Client Intake forms accurately and legibly in the Client’s presence.
• Provide a full orientation (which includes Centre Rules, Policies and Emergency Procedures) to all new clients.
• Obtain and record incoming client’s blood pressure readings and note any unusual observations of client’s behavior or vital signs.
• Ensure that all prescription drugs or medication are surrendered by the clients and are locked in the designated area. Dispensing times and amounts must be recorded accurately on the client’s files.
• Search all bags, purses, etc. brought to the Centre by clients. Seize contraband items; direct clients to either destroy the items in your presence or to leave the Centre, if appropriate; and/or contact appropriate authorities, if necessary.
• Direct intoxicated persons upon admission to sleep for the first 2 hours.

Ongoing Responsibilities for Client Care

• Monitor clients’ blood pressure once per 12 hour shift or more often when warranted.
• Provide clients with written basic addictions material which enables them to better understand their own situation and encourages them to pursue recovery. Facilitate general discussion with clients on information contained in the material and play a video which clarifies and reinforces the subject matter.
• Provide friendly, understanding and positive support for clients.
• Encourage clients to seek long-term counseling and treatment.
• Provide a brief overview of various resources and different treatment programs available for clients.
• Assist clients in the completion of treatment Centre application forms, when required.
• Provide clients with names of physicians available to complete pre-admittance medical reports, when appropriate.
• Dispense prescription medicine when clients have prescription on their person.
• Recognize signs of withdrawal. Refer any clients in severe withdrawal to the hospital. Arrange for an ambulance to transport any client suffering a seizure or any other severe medical condition.
• Ensure that all clients are treated in a professional, non- judgmental, and dignified manner at all times.
• Conduct bed checks once per hour whenever a client is sleeping.
• Transport clients to and from AA or NA meetings, hospital or bus depot in Detox Centre vehicle.
• Ensure that clients comply with the Centre Rules.

DISCHARGING RESPONSIBILITIES

• Complete all documentation, including AADAC summary sheet, as required.
• Encourage clients to complete Client Feedback forms.
• Ensure all belongings and medications are returned to the client at time of discharge.

GENERAL OPERATIONAL DUTIES

• Prepare nutritious meals and snacks for clients.
• Complete log book accurately noting bed check times, telephone call, visitors, and any unusual occurrences, etc.
• Assist volunteers, work experience personnel and others, as required.
• Assist in the orientation of new staff through demonstration.
• Perform all housekeeping duties at the Centre. This includes cooking, cleaning all areas, garbage removal, laundry, etc.
• Maintain total operation of the Centre on each shift. Document and notify appropriate personnel of necessary repairs.
• Restock all supplies in the office, kitchen, and bathrooms.
• Keep inventory of Centre’s supplies and advise Executive Director when items are required.
• Demonstrate a thorough understanding of all policies and procedures as outlined in the Detox Centre Policy and Procedures Manual.
• Operate the Detox Centre vehicle in a safe and courteous manner at all times.
• Ensure the Detox Centre vehicle is properly maintained, i.e. check and add sufficient gasoline, motor oil, transmission fluid, power steering fluid, and windshield fluid. Keep mileage records.

COMMUNICATION

• Attend Staff Meetings, as required.
• Clearly document any unusual behavior exhibited by a client.
• Complete entries in the Log Book recording bed check times, telephone calls, visitors, any unusual occurrences, etc.
• Ensure that others are well informed of the health and behavior of clients and the Centre’s activities at shift change.
• Create, update and file all client files.
• Answer telephones, document and relay messages as required.
• Record names of visitors and telephone callers in Log Book.
• Treat clients, fellow staff members and visitors to the Centre in a professional, courteous and non-judgmental manner at all times.
• Ensure that proper protocol is followed when dealing with other agencies and that contact with other agencies is conducted in a helpful and courteous manner.
• Document any unusual circumstances and ensure that the Executive Director is informed.
• Ensure that all information learned at the Centre is treated in a confidential manner.
• Compile month-end statistics and forward to the Executive Director.
• As required, respond to enquiries from the public, employer and the other agencies concerning the programming offered at the Centre and how they can be accessed.

SAFETY AND TRAINING

• Attend and actively participate in Staff training, when provided.
• Ensure that certification for St. John Ambulance Standard First Aid and CPR is valid at all times.
• Activate the Life Line Security System at the start of each shift.

QUALIFICATIONS:

• Must have a Grade 12 education or equivalent
• Must be certified Health Care Aid/LPN
• Valid First Aid and CPR Certificate
• Hold a valid Class 4 Operators Driver’s License for the province of Alberta, or willing to obtain
• A deep understanding of alcohol and substance abuse. Knowledge of addictions and the detoxification process. Document Experience.
• Strong conflict resolution and decision- making skills
• Must have strong leadership skills and a professional work ethic
• Excellent verbal and written communication skills
• Must have Med Administration and Mental Health First Aid

WAGE & BENEFITS: As per the Collective Agreement

COVID-19 considerations:

Pastew Place Detox Centre operates under the guidelines passed down by the Chief Medical Officer of Health, Alberta.

Job Type: Casual

Salary: From $22.29 per hour

Job Type: Casual

Pay: $22.69-$25.20 per hour

Education:

• AEC / DEP or Skilled Trade Certificate (preferred)

Work Location: In person