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Medical Call Center Agent jobs

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    • Provide timely and effective resolutions to call center issues.
    • Excellent oral and written communication skills for consistent collection calls.
    • Call center: 2 years (preferred).
    • Pay: $16.00 - $25.00 per hour + Monthly Bonus Potential.
    • Comprehensive Healthcare Benefits (Medical, Dental).
    • Offrir une expérience client agréable, tout en répondant à leurs besoins.
    • Diplôme d’études collégiales (DEC).
    • You will handle medical-related inquiries with professionalism and provide expert guidance on available medical treatments.
    • Help customers choose the right medical alert solution for their needs.
    • Previous sales experience, preferably in phone sales, inside sales, call centre sales,…
    • Comprendre leurs besoins et les guider vers le bon service.
    • Offrir une expérience client impeccable (même en cas de pépin!).
    • Provide inbound customer support using a call flow guide.
    • Benefits available to eligible employees in this role include medical, dental, and vision insurance,…
    • Provide inbound customer support using a call flow guide.
    • Benefits available to eligible employees in this role include medical, dental, and vision insurance,…
  • View similar jobs with this employer
    • Provide inbound customer support using a call flow guide.
    • Benefits available to eligible employees in this role include medical, dental, and vision insurance,…
  • View similar jobs with this employer
    • Provide inbound customer support using a call flow guide.
    • Benefits available to eligible employees in this role include medical, dental, and vision insurance,…
    • Benefits available to eligible employees in this role include medical, dental, and vision insurance, a comprehensive employee assistance program (EAP), a 401(k)…
  • View similar jobs with this employer
    • Provide inbound call support to understand customer needs and offer applicable product/service options accordingly.
    • Offer additional products and/or services.
  • View similar jobs with this employer
    • Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k)…
  • View similar jobs with this employer
    • Provide inbound customer support using a call flow guide.
    • Benefits available to eligible employees in this role include medical, dental, and vision insurance,…
  • View similar jobs with this employer
    • Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k)…
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Job Post Details

Call Center Agent - job post

Common Collection Agency
200a-5900 Finch Ave E, Scarborough, ON M1B 5P8
$18 an hour - Full-time

Job details

Pay

  • $18 an hour

Job type

  • Full-time

Location

200a-5900 Finch Ave E, Scarborough, ON M1B 5P8

Benefits

Pulled from the full job description

  • Vision care
  • Dental care
  • Casual dress
  • Company events
  • On-site parking

Full job description

Common Collection Agency is looking for dynamic Call Center Agents with a minimum of 1 year of Call Center Experience.

Hours of Shift: (This position is an in-office position)

  • Monday 10:15am - 08:45pm
  • Tuesday 10:15am - 08:45pm
  • Wednesday 8:30am - 5:00pm
  • Thursday 8:30am - 5:00pm
  • Friday 8:30am - 5:00pm
  • Every 3rd Saturday of the month 08:30am - 11:30am

Our culture, fairness & performance is the main reason our attrition rate is so low. We are looking for collection agents who are ready to deliver performance while furthering their career.

Experience/Qualifications Requirements:

  • Must have experience working in a Call Center
  • Responsible for the collection of outstanding accounts by outbound/inbound Telephone calls.
  • Communicate with customers while being compliant and following the provincial legislation laws & client guidelines.
  • Provide timely and effective resolutions to call center issues
  • Be able to apply skip tracing techniques.
  • Analyze and evaluate reports & execute KPI through one on one coaching.
  • Follow guidelines to determine & negotiate suitable repayment arrangements
  • Update customer account information with e.g. commitments to pay, amounts & dates, collection call updates
  • Submit reports for review by collection management on a timely manner.
  • Excellent oral and written communication skills for consistent collection calls
  • Basic understanding of Microsoft Excel and Outlook
  • Adapt in a fast-paced environment & willingness to learn
  • Desire to learn and further your career & be a team player.
  • Evening coverage until 9pm a requirement on a mandatory late night.
  • Bilingual an asset (English, French) but not required

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

  • Casual dress
  • Company events
  • Dental care
  • On-site parking
  • Vision care

Experience:

  • Call Center : 1 year (required)

Location:

  • Scarborough, ON M1B 5P8 (required)

Work Location: In person

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