Medical Billing jobs in Work From Home

Job Role & Profile: Operations Customer Expert II

Advertised as : Customer Support Specialist II

Location: Toronto Office (75 Eglinton Avenue)- 90 days on site, then Hybrid

Reports to: B2B Supervisor

Contract: Regular, Full-time

Education: High School or secondary school diploma (or equivalent)

Travel Requirements: No

For existing vacancy: Yes

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely. We also provide services in 300 languages and dialects.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

• Autonomous - We encourage and trust your decision-making skills.

• Progressive work environment- If you have skills to prove we have all ladders for you to grow

• Flexible - We believe in results

• Innovative - All ideas matter

• Inclusive - Everyone is Included and everyone wins

Base compensation of $22.50 per hour, plus a performance bonus of up to 5% based on meeting KPI targets.

About the job

An ideal Customer Support Specialist II for a supplier servicing dental offices with home care products requires a strong combination of problem-solving ability, system navigation expertise, and customer empathy, along with a deeper understanding of B2B account structures and operational workflows. This individual acts as a critical escalation point between the supplier and the dental office, resolving complex issues efficiently while ensuring accuracy, customer satisfaction, and continuity of operations.

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

• Resolve order-related issues, including returns, credits, and delivery discrepancies

• Manage and maintain customer master data and account linkages (office vs. personal, multi-location accounts)

• Support account structures, including distributors and group channels

• Process and manage email-based orders and non-voice queues (chat/email)

• Handle defective product reporting and ensure proper documentation

• Route and escalate adverse events and complex customer concerns

• Perform case triage and prioritization across high-volume queues

Job Requirements:

• 1–2 years of customer service or B2B support experience.

• Proven ability to resolve complex customer issues end-to-end.

• Strong analytical and problem-solving skills.

• Experience managing multi-layered customer accounts or B2B account support environments.

• Proficiency in CRM systems and case management tools is important.

• Strong written communication skills (email handling and documentation).

• Ability to manage multiple queues and prioritize tasks effectively.

Preferred Qualifications

• Experience supporting distributors, group channels, or multi-location clients

• Familiarity with CRM automation and workflow optimization

• Background in healthcare, dental, or medical B2B environments

• Experience in returns, credits, or billing resolution processes

• Omnichannel experience (voice, chat, email concurrently)

What We Offer

• Established career path supported by self-assessments, virtual training, and guided curriculum that allows for vertical and horizontal growth through multiple lines of business.

• Robust career path with a full development plan and the opportunity to grow in the organization.

• Paid training, 2 weeks' vacation leave.

• Continuous learning through progressive training that is specific to your tenure and skills.

• Competitive salary with incentive programs

• Positive and supportive environment

• Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Schedule

• Fixed schedule Monday to Friday, 9 hrs shift from 9 AM to 6 PM.

Location

• Candidates are advised to be within travel distance from our primary locations: Yonge- Eglinton & The Well, Downtown Toronto

• Hybrid setup, the first 90 days will be on-site.

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Please note that we may use artificial intelligence (“AI”) tools to support certain aspects of the recruitment process, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews. These tools are used to assist our recruitment team in evaluating job-related qualifications and do not replace human judgment or decision-making. Employment decisions are not made solely by automated systems. We take steps designed to help ensure that our use of AI tools is appropriate, fair, and consistent with applicable privacy, human rights, and employment laws.

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations

are available on request for candidates taking part in all aspects of the selection process. Should you be

invited to participate in the selection process we are committed to accommodating you to best meet

your needs.