Medical Billing jobs in Edmonton, AB

Reporting to the Corporate Controller, the Accounts Receivable & Credit Coordinator owns the day-to-day AR function and coordinates the full receivables lifecycle from invoice submission through approval, collection, cash application, credit support, and account resolution. This role manages customer billing portals, AR inbox activity, customer follow-up, internal escalations, AR reporting, biweekly presentation materials, credit assessment support, credit insurance coordination, and related revenue analytics as requested by management.

Accounts Receivable Ownership, Collections & Customer Follow-Up

• Own the day-to-day AR function, including aging review, customer follow-ups, AR statement distribution, collection notes, account documentation, and internal escalations required to support timely payment and issue resolution.
• Manage the AR inbox as the central intake point for remittances, customer inquiries, payment confirmations, deduction details, portal notifications, dispute correspondence, and internal AR requests.
• Review and triage AR inbox items daily to ensure customer responses, remittance support, cash application backup, and unresolved account issues are addressed or escalated promptly.
• Investigate overdue balances, unapplied credits, short-pays, deductions, disputes, missing purchase orders, rejected invoices, and incomplete backup, coordinating resolution through completion.
• Support accurate cash application by matching remittances to customer payments, identifying unapplied or unidentified cash, resolving credit balances, and maintaining a clean AR subledger.

Customer Portal Management & Dispute Resolution

• Manage invoice submission and account activity within customer billing and procurement portals, including OpenInvoice, Ariba, and other customer-specific platforms.
• Monitor submitted invoices through approval, identify rejected, disputed, missing, or stalled items, and drive resolution with customers, Operations, Sales, Branch leadership, and Finance.
• Maintain portal submission tracking, including aging, approval timing, rejection trends, dispute categories, customer-specific requirements, bottlenecks, and escalation status.
• Coordinate with internal teams to obtain missing backup, purchase orders, field tickets, billing corrections, and customer documentation required to move invoices from submitted to approved status.

AR Reporting, Credit Support & Process Improvement

• Maintain AR aging reports, customer account commentary, collection updates, portal summaries, dispute tracking, cash application items, and biweekly AR presentation materials for Finance and leadership review.
• Prepare clear account-level commentary that identifies collection risk, expected payment timing, root cause of delays, required internal action, and recommended escalation path.
• Prepare and maintain organized credit assessment working files for new and existing customers, including relevant customer information, credit history, limit support, insurance considerations, and documentation required for management review.
• Monitor credit insurance requirements across the AR portfolio, support claims documentation where required, and recommend additions, removals, or changes to coverage based on customer risk, exposure, and management direction.
• Assist with annual audit requests related to AR, customer balances, subsequent receipts, credit files, credit insurance support, portal documentation, and other receivables-related working papers.
• Complete additional revenue, AR, and collections analytics or dashboard updates as requested by management, with a focus on visibility into aging, billing status, portal approval timing, customer risk, and collection performance.
• Use Microsoft 365, Copilot, and other approved tools responsibly to draft follow-ups, summarize account activity, identify trends, support SOP updates, and improve reporting efficiency while protecting confidential information.
• Identify opportunities to improve AR controls, portal workflows, customer account visibility, cash application support, escalation routines, reporting consistency, and documentation standards.
• Complies with Force Inspection’s Health & Safety program and Occupational Health & Safety Regulations.

Knowledge, Skills & Abilities Required:

• Three or more years of experience in accounts receivable, collections, cash application, credit support, customer account reconciliation, or a related finance function.
• Experience with customer billing or procurement portals such as OpenInvoice, Ariba, or similar platforms is strongly preferred.
• Strong Excel and Microsoft 365 skills, with the ability to maintain AR reports, aging schedules, KPI tracking, and customer account commentary.
• Clear written communication skills for customer follow-ups, internal escalations, reporting commentary, and account status updates.
• Ability to work independently, manage recurring deadlines, investigate account issues, and follow problems through to resolution.
• Comfort using approved AI-enabled tools, including Microsoft Copilot, responsibly and confidentially to improve efficiency, summarize information, and support reporting.
• Credit assessment, credit insurance, audit support, Power BI, or dashboard reporting experience is considered an asset.

Tools & Equipment Used:

• Microsoft 365, including Outlook, Excel, Teams, SharePoint, and approved Copilot functionality.
• Customer billing and procurement portals, including OpenInvoice, Ariba, and other customer-specific platforms.
• Accounting, ERP, reporting, and document management systems used by the Finance team.
• Power BI or other reporting and dashboard tools, where applicable.

The Great Things We Offer

• Competitive pay and comprehensive benefits include health, dental, life insurance, vision, disability and more.
• Employee Family Assistance Program.
• Health Spending Account.
• Matched RRSP Program.
• Career growth & mentoring opportunities to take your career to the next level.
• Strong safety culture.