Medical Billing, Hospital jobs

Tsartlip First Nation

Medical Office Assistant

The Tsartlip First Nation is pleased to invite applicants to apply to the permanent, full-time Medical Office Assistant (MOA) position.

To perform clinical duties and provide confidential administrative support related to the operation of the health centre. The Medical Office Assistant (MOA) delivers a high level of service to patients, other health care providers, and partners. The MOA plays a key role interacting with patients, maintaining patient records, and supporting the health team in the efficient delivery of patient care. Additionally, the MOA is the “Administrator" of the Electronic Medical Records (EMR) System.

The MOA operates under the direct supervision of the Health Programs Manager (Manager) and under the guidance and direction of the Nurse Practitioner and Physician for day-to-day activities.

This is a unionized position represented by the BC Nurses’ Union (BCNU) and is subject to the applicable collective agreement terms and conditions.

Applicants are invited to email their resume and cover letter to Anuradha Walisundera, CPHR at careers@tsartlip.com by 4:00PM on Friday, October 30, 2026.

Preference may be given to persons of Aboriginal ancestry and/or having knowledge of the W̱SÁNEĆ culture and traditions.

The starting wage for this position is $27.99 per hour.

Education and Experience

• Medical Office Assistant diploma/certificate required; and
• Minimum 2 years Medical Office Assistant experience preferred;
• Experience working with and advocating for Indigenous people an asset;
• Experience utilizing and maintaining electronic medical records systems;
• British Columbia Health Care billing experience an asset;
• Medical transcription and terminology experience;
• Experience scheduling and coordinating appointments;
• Experience developing and preparing a variety of written reports independently and from written and verbal instructions;
• Experience working in the W̱SÁNEĆ communities an asset;
• Valid Class 5 driver’s licence and reliable vehicle plus a clean driver’s abstract is required;
• Valid first aid and CPR “C” certificate required;
• Clean criminal record check with vulnerable sector required.

Duties And Responsibilities

• Triages patients upon contact to determine the level of urgency for them to be assessed by practitioner, escalate care to appropriate provider, and liaise with health care team in a rapid changing environment/during acute patient interaction;
• Schedules, coordinates, and confirms office appointments, check-ups and physician referrals, consultations, lab and diagnostic tests;
• Greets and check-in patients and ensures quality customer service to patients at all times;
• Builds and maintains respectful, cooperative and trusting relationships with patients and advocates on their behalf;
• Liaises with Island Health, the First Nations Health Authority (FNHA), primary care team, health department staff, and other W̱SÁNEĆ MOA's;
• Prepares reports to FNHA as required;
• Maintains strict confidentiality in performing duties;
• Demonstrates compassion, respect and exercises sound judgment and discretion when dealing with sensitive issues;
• Maintains thorough knowledge of the EMR System settings, employee roles, as well as additional training; determines the level of access to the EMR System for each user profile, and audits user profiles;
• Maintains electronic filing systems and medical records (TELUS Med Access) to ensure patient records are accurate and up to date; onboards all nurse practitioners and physicians and grants permission into the electronic medical records system;
• Manages the physician’s full schedule, including booked, walk-in virtual or home visit appointments; or meetings with physicians and specialists regarding patients;
• Logs and secures clinician funds; drafts, codes and submits purchase orders for expenses related to the MOA and/or primary care program;
• Assists in the onboarding (EMR System), orientation and mentoring of MOA’s to the WSANEC primary care program;
• Provides leave coverage to MOA’s employed by the Tsartlip First Nation or other WSANEC Nations such as monitoring their inbox/task box, the incoming faxes and booking appointments for the other nations;
• Drafts, edits, keyboards, mails, faxes, and files a variety of documents including notes, correspondence, and consultations;
• Registers, files, and maintains electronic medical records including update address, phone number, allergies etc. on each visit ; ensures patient records are up-to-date and correct;
• Prepares examination rooms, delivers patients to rooms, and chaperones patients when required; selects, setup and maintains medical supplies and equipment for all examinations and procedures; and ensure instruments are cleaned and sterilized;
• Completes and processes accurate medical insurance claims, medical billing (as per MSP and third- party billing guidelines), and electronic claims, incorporating correct coding procedures, and reconcile all billings;
• Provides office administration duties, including receiving, logging, sorting, and distributing incoming and outgoing electronic mail, telephone messages, and faxes; answers telephone; and arranges for patient travel, courier pickup and deliveries;
• Manages stock and re-orders medical supplies;
• Responds to inquiries from patients and other partners;
• Attends relevant training and workshops identified by the Manager;
• Monitors areas of responsibility for opportunities for improvement and proactively implement them;
• Attends departmental and staff meetings and events as required;
• Adheres to departmental policies and procedures, and all other policies, bylaws and laws adopted by Council as well as legislated policies;
• Ensures that service quality standards are maintained and consistently delivered in all areas of responsibility;
• Maintains strict confidentiality and exercises sound judgment and discretion when dealing with sensitive issues;
• Presents a professional, positive and helpful attitude at all times;
• Promotes a safe work place; ensures that all established safety procedures are followed;
• Carries out other duties essential to the position as directed by the Manager, Nurse Practitioner or Physicians.

Thank you for your interest in this position, only those short listed will be contacted.

Pay: From $27.99 per hour

Expected hours: 35.0 per week

Benefits:

• Dental care
• Extended health care
• On-site parking
• Paid time off

Work Location: In person