Medical Bilingual jobs in Toronto, ON

POSITION SUMMARY

The CPAP Territory Assistant is a field-based role that supports the CPAP Sales & Operations team across Ontario. Reporting to the National Senior Manager, CPAP Sales & Operations, this position provides CPAP coverage at store locations during staffing vacancies, vacations, and other absences, so that patients continue to receive consistent service and sales momentum is maintained. The Territory Assistant also helps deliver training to store teams and CPAP consultants across Ontario.

This is an ideal role for an organized, adaptable, and people-focused professional who enjoys being on the road, working with multiple store teams, and building a broad understanding of the CPAP and sleep therapy business.

KEY RESPONSIBILITIES

Store Location Coverage

• Provide CPAP coverage at store locations during vacancies, vacations, leaves, and other staffing gaps, as scheduled by the National Senior Manager and Territory Managers.
• Support CPAP patients in store, including equipment set-ups, mask fittings, product education, troubleshooting, and resupply, following company SOPs.
• Keep the CPAP area running during coverage: patient appointments, follow-ups, documentation, inventory, and merchandising.
• Drive CPAP sales at covered locations and help stores stay on plan while a position is vacant.
• Build positive working relationships with store leadership, pharmacy and front-store teams, and CPAP consultants.
• Report to the Territory Manager at the end of each coverage period (patient activity, open items, follow-ups required).

Training Support

• Assist with onboarding and training of new store staff and CPAP consultants on CPAP programs, products, processes, and standard operating procedures.
• Deliver refresher training and support the rollout of new products, programs, promotions, and SOPs across territories.
• Help develop, update, and organize training materials, guides, and reference documents.
• Track training completion and maintain accurate training records.

QUALIFICATIONS

Required

• Post-secondary diploma or degree in business, health sciences, or a related field, or an equivalent combination of education and experience.
• 2+ years of experience in retail, healthcare, medical equipment sales, or a field-based support role.
• Strong organizational and time-management skills, with the ability to shift priorities and support multiple territories.
• Excellent verbal and written communication skills; comfortable presenting and training in a store or group setting.
• Comfortable with Microsoft Office and Outlook, and able to learn in-store systems quickly.
• Valid full Ontario driver’s licence (Class G), clean driving record, and access to a reliable vehicle.
• Willingness and ability to travel frequently within the GTA and across Ontario, including occasional overnight travel.

Assets

• Knowledge of CPAP / sleep therapy products, mask fitting, and the patient journey.
• Customer-facing retail, pharmacy, or home healthcare experience.
• Familiarity with Ontario’s Assistive Devices Program (ADP) and funding/claims processes.
• Experience delivering training or coaching to frontline or retail teams.
• Bilingual (English/French).

KEY COMPETENCIES

• Adaptability – steps into different stores and teams with little notice and gets up to speed quickly.
• Relationship building – earns the trust of store teams, consultants, and vendor partners.
• Attention to detail – keeps accurate patient documentation and follows company SOPs.
• Initiative – identifies issues and opportunities and acts on them without waiting to be asked.
• Communication – keeps Territory Managers and leadership informed with clear, timely updates.

WORKING CONDITIONS

• Field-based role working in store locations across the GTA and Ontario; coverage assignments may change week to week based on staffing needs.
• Schedule follows the hours of the location being covered and may include evenings or weekends.
• Ability to transport and set up training materials, displays, and sample equipment.

ACCOMMODATION

Wellwise Home Health & Wellness is committed to an inclusive and accessible workplace. Accommodations are available on request for candidates taking part in all aspects of the selection process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

Job Types: Full-time, Permanent

Pay: $65,000.00 per year

Benefits:

• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Store discount
• Vision care

Work Location: In person