Skip to main content
Post your resume and find your next job on Indeed!

Medical Administrative jobs in Ottawa, ON

Sort by: -
    • 2–4 years in healthcare administrative support, patient care coordination, medical hospitality/concierge, or customer success management.
    • Medical office: 2 years (required).
    • Ensure new patient leads are contacted and scheduled in a timely manner.
    • Previous experience in a healthcare, optometry, or…
    • Interaction régulière avec les patients, les professionnels de la santé et l’équipe administrative.
    • Rigueur et souci du détail, notamment dans la manipulation…
    • Knowledge of office phone systems and administrative procedures.
    • Maintain accurate patient records in electronic medical record systems.
    • Working knowledge of medical terminology and medical specialty practices.
    • Maintain and organize administrative manuals and operational procedures.
    • Previous office experience or administrative experience is preferred.
    • This dual role involves providing exceptional patient care while managing administrative…
    • Interaction fréquente avec les patients, les professionnels de la santé et l’équipe administrative.
    • La personne titulaire contribue au déroulement efficace des…
    • Collaborate with medical staff to ensure proper coding using appropriate medical terminology.
    • Strong understanding of medical terminology and coding practices.
    • Under the direction of the Manager, Community Support Services, the Program Scheduler works as part of the Client Services Team to implement Carefor’s approved…
    • Strong computer and general administrative skills.
    • Support the owners with administrative and clinic-management responsibilities.
    • Full-time, on-site contract*.
    • Managing emails and general administrative duties.
    • Schedule and confirm patient appointments using electronic medical records systems.
    • The ideal candidate will have experience in a medical office environment and be familiar with electronic medical records systems.
    • Previous experience in a medical or clinical reception role.
    • Proficient with scheduling and electronic medical records (EMR) systems.
    • We are searching for someone who has worked in a dental office setting & who is familiar with dental software, such as Abeldent, and Quickbooks .
    • Minimum of five (5) years of previous experience in an administrative support function;
    • Serves as an initial point of contact for trainees seeking…
    • View all EORLA / ALREO jobs - Ottawa jobs - Program Administrator jobs in Ottawa, ON
    • Salary Search: Program Administrator, Postgraduate Medical Education (PGME) salaries in Ottawa, ON
    • See popular questions & answers about EORLA / ALREO
Get email updates for the latest Medical Administrative jobs in Ottawa, ON

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

People also searched:

office manager
administrative assistant
assistant
coordinator
executive assistant
human resources
medical assistant
medical office
medical office assistant
medical receptionist

Career Resources:

Job Post Details

Medical Concierge Account Manager - job post

La Vie Executive Health Center
2.7 out of 5 stars
2500 Solandt Road, Kanata, ON K2K 3G5
$25–$30 an hour - Permanent, Full-time

Job details

Pay

  • $25–$30 an hour

Job type

  • Permanent
  • Full-time

Location

2500 Solandt Road, Kanata, ON K2K 3G5

Benefits

Pulled from the full job description

  • Paid time off
  • Vision care
  • Dental care
  • Life insurance
  • Employee assistance program
  • RRSP match
  • Extended health care

Full job description

Patient Experience & Journey Navigation

La Vie Executive Health Center has been dedicated to helping Ottawa’s business executives live longer and healthier lives for over a decade. Our focus is on personalized health management and prevention, ensuring our clients maintain optimal well-being to support their professional success.

The Medical Concierge Account Manager serves as the primary liaison, patient care coordinator, and patient experience manager for our dedicated care unit. Acting as the first point of contact for patients, this role bridges clinical care and administrative execution. At its core, a key function of this position is driving end-to-end patient experience—ensuring a smooth, seamless, and reassuring journey from initial contact through ongoing follow-up care. You will work closely with physicians, nurses, and Medical Office Administrators (MOAs) to streamline patient flow and deliver an exceptional, high-touch level of service.

Core Responsibilities

  • Take ownership of the patient journey from onboarding through care completion; proactively identify and eliminate friction points to ensure every touchpoint is stress-free, welcoming, and efficient.
  • Serve as the dedicated account manager for patients, guiding them through appointments and follow-up steps.
  • Manage incoming patient inquiries via phone and email; address concerns promptly, escalate issues as required and resolve patient issues with high empathy and professionalism.
  • Coordinate and book patient appointments
  • Process specialist referrals, track status, and ensure the EMR is updated
  • Partner directly with the clinical team (Physicians, Nurses, MOAs) to monitor daily patient movement within the unit and clear administrative or operational bottlenecks.
  • Build long-term trust with patients, acting as a patient experience manager to drive patient satisfaction, retention, and care-plan adherence.

Required Qualifications

  • 2–4 years in healthcare administrative support, patient care coordination, medical hospitality/concierge, or customer success management.
  • Passion for service excellence, with a demonstrated ability to create warm, personal, and seamless care journeys.
  • Exceptional verbal and written communication skills with strong active listening and phone presence.
  • Proven ability to resolve patient complaints, diffuse sensitive situations, and navigate complex healthcare workflows smoothly.
  • Experience with Electronic Medical Records systems, medical scheduling software, and CRM tools.
  • Strong collaborative mindset with the ability to sync effortlessly across clinical and administrative staff.
  • High emotional intelligence, tact, and strict adherence to patient privacy regulations

This is for an open vacancy. La Vie does not use AI in our recruiting or hiring processes.

Pay: $25.00-$30.00 per hour

Expected hours: 40.0 per week

Benefits:

  • Dental care
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Paid time off
  • RRSP match
  • Vision care

Ability to commute/relocate:

  • Kanata, ON K2K 3G5: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • This is an onsite role. Are you willing to commit to working onsite 5 days a week?

Work Location: In person

Let Employers Find YouUpload Your Resume