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Dental Receptionist
Wellington Dental Clinic
86 Gordon Street, Guelph, ON N1H 4H6
Apply now

Job details

$23–$28 an hour
Dental care, Employee assistance program, Company events, Flexible schedule, On-site parking
Part-time, Permanent, Full-time
Weekends as needed, Evenings as needed, Evening shift, Every Weekend
86 Gordon Street, Guelph, ON N1H 4H6

Full job description

Dental Office Receptionist

Location: Guelph, ON
Job Type: Full-time / Part-time

About Us

At Wellington Dental Clinic in Guelph, we believe a healthy smile is the foundation of confidence, health, and overall well-being. Our vision is to set the standard for modern, patient-focused dental care in our community, while building a clinic environment where both patients and team members feel supported, respected, and valued.

With a strong reputation for long-standing success and patient trust, our clinic continues to grow, offering a wide range of dental services and advanced treatments under one roof. Just as we are committed to helping our patients achieve long-term oral health, we are equally committed to the growth and success of our team members.

At Wellington Dental, we recognize that our people are our greatest strength. We foster a supportive, collaborative workplace where energy, dedication, and a willingness to learn are always celebrated. Our goal is not only to provide excellent dental care but also to create a workplace where careers flourish.

For the right candidate, this role offers a clear path for career advancement. Team members who excel in the receptionist/administrative role will have opportunities to grow into positions such as:

· Lead Administrator

· Office Manager

· Leadership Roles (as the company expands)

Joining our team means being part of a practice that values longevity, stability, and long-term career success. If you are looking for more than just a job — if you want to build a future in healthcare administration within a thriving dental practice — this is the opportunity for you.

Key Responsibilities

  • Greet and welcome patients in a friendly, professional manner
  • Answer and manage incoming calls, emails, and patient inquiries promptly and respectfully
  • Schedule and confirm patient appointments, ensuring the schedule runs efficiently with minimal gaps
  • Register new patients and assist with medical/dental forms to ensure accuracy and compliance
  • Educate patients about clinic procedures, services, and policies (e.g., cancellations, insurance, billing)
  • Process insurance claims, direct billing, referral letters, and patient correspondence
  • Maintain and update patient records accurately, ensuring confidentiality and privacy at all times
  • Manage recall system and support patient retention through strong follow-up and communication
  • Assist in collecting payments, processing invoices, and reducing accounts receivable balances
  • Collaborate with the dental and administrative team to ensure seamless patient care and office flow
  • Participate in team meetings and contribute to process improvements for clinic operations
  • Ensure reception and waiting areas are clean, welcoming, and patient-ready at all times

Skills & Behaviours

  • High energy, enthusiasm, and a patient-first mindset
  • Excellent communication and interpersonal skills with patients, dentists, and staff
  • Ability to remain calm and professional under pressure
  • Strong organizational and multitasking abilities
  • Willingness to support team members and contribute to a positive workplace culture
  • Tech-savvy and comfortable with scheduling and office software
  • Commitment to continuous learning and career growth

Requirements

  • Strong organizational and customer service skills
  • Ability to optimize scheduling and manage patient flow
  • Knowledge of maintaining patient privacy and confidentiality
  • Punctual, reliable, and adaptable to diverse patient needs
  • Flexible schedule with availability to work evenings and weekends

Office Hours

  • Monday to Friday: 9:00 AM – 9:00 PM
  • Saturday & Sunday: 9:00 AM – 6:00 PM

Schedules will include evening or weekend shifts.

What We Offer

  • Permanent position with competitive wages
  • Opportunities for training, mentorship, and professional growth
  • Supportive and collaborative team environment
  • Flexible and convenient working schedules
  • Career advancement opportunities within the clinic

How to Apply:
If you are enthusiastic, motivated, and eager to grow your career in a supportive dental environment, we would love to hear from you! Please apply with your resume and a brief cover letter explaining why you’d be an excellent fit for Wellington Dental Clinic – Guelph.

Job Types: Full-time, Part-time, Permanent

Pay: $23.00-$28.00 per hour

Benefits:

  • Company events
  • Dental care
  • Employee assistance program
  • Flexible schedule
  • On-site parking

Application question(s):

  • 1. Are you available to work full-time, including evenings and weekends if required?"
  • Do you have experience using [specific software, e.g., Akituone/ABELDent for scheduling and billing?"
  • "Have you previously worked in a front-desk or customer service role where you handled 20+ calls per day?"
  • 6. "Are you looking for a long-term position with opportunities to grow into leadership roles (such as Office Manager)?"

Experience:

  • Dental receptionist: 2 years (required)

Work Location: In person

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