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Job Post Details

Treatment Coordinator
Downtown Periodontal Group
1200 Burrard Street, Vancouver, BC V6Z 2C7
$36–$40 an hour
Full-time
Apply now

Job details

$36–$40 an hour
Dental care, Extended health care, On-site parking
Full-time
1200 Burrard Street, Vancouver, BC V6Z 2C7

Full job description

Job Summary

We are seeking a full time dedicated and professional Treatment Coordinator to join our welcoming and committed team. As the first point of contact for our patients, this individual will play a vital role in creating a positive and welcoming experience for our patients. The ideal candidate will have exceptional organizational skills, a friendly demeanor, and a strong dedication to delivering excellent patient care.

Case presentation & acceptance

  • Meet patients after the periodontist's exam to review the treatment plan
  • Present fees, sequencing, and phasing options; handle objections and follow up on undecided cases
  • Track case acceptance rates and pending/unscheduled treatment

Financial arrangements

  • Prepare written estimates and obtain signed financial agreements
  • Verify insurance benefits, submit pre-determinations, and explain patient portions (especially key in fee-for-service practices)
  • Arrange deposits, payment plans, or third-party financing (e.g., Dentalcard, iFinance in Canada)

Scheduling & sequencing

  • Book multi-visit treatment in the correct clinical order (initial therapy → re-evaluation → surgery → maintenance)
  • Coordinate with surgical assistants on chair time, sedation, and materials or grafts that need ordering
  • Book periodontal maintenance recall intervals (often 3 months, sometimes alternating with the GP)

Patient experience & compliance

  • Pre-op instructions, consent forms, medical history updates, and medical clearance requests (e.g., anticoagulants, bisphosphonates, diabetes)
  • Post-op check-in calls and reactivating patients overdue for maintenance
  • Act as the patient's single point of contact through treatment

Admin & reporting

  • Keep treatment plans and ledgers accurate in the practice software

Requirements:

  • Proven experience in a senior reception role and/or CDA background (2+ years required)
  • Knowledge of dental terminology
  • Familiarity with Tracker is an asset
  • Experience in periodontics is a plus but not required
  • Strong organizational skills with the ability to multitask effectively
  • Excellent communication skills, both verbal and written
  • The ability to maintain confidentiality and handle sensitive information appropriately
  • A collaborative approach to teamwork, ensuring seamless communication and cooperation with colleagues
  • A positive attitude and a commitment to providing outstanding service to patients

Benefits:

  • Competitive wage
  • Health spending account (post-probationary period)
  • Parking available, or transit reimbursement (post-probationary period)

If you are interested in the opportunity to work in a specialist practice, gain valuable experience, and contribute to improving patients' oral health, we would love to hear from you!

Job Type: Full-time

Pay: $36.00-$40.00 per hour

Expected hours: 40.0 per week

Benefits:

  • Dental care
  • Extended health care
  • On-site parking

Education:

  • Secondary School (preferred)

Experience:

  • Administrative experience: 1 year (preferred)
  • Dental receptionist: 1 year (required)

Language:

  • English (required)

Work Location: In person

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