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Media Company jobs in West Island, QC

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    • Enhance Customer Interactions: Engage with customers through a mix of emails, live chats, social media, phone calls & video consultations, to deliver…
    • View all Cozey jobs - Montréal jobs - Customer Care Specialist jobs in Montréal, QC
    • Salary Search: Customer Happiness Ambassador salaries in Montréal, QC
    • See popular questions & answers about Cozey
    • Asset to possess a valid driver’s licence as well as a driving record that meets the minimum requirements of CBC/Radio-Canada's insurance company.
    • Reporting to Operations Leadership, the Project Coordinator (PC) is an entry-level position designed for an organized, proactive individual who is eager to…
    • Drives brand presentations including seasonal presentations, catalog and print media, tradeshows, promotions etc.
    • Shares and implements as appropriate.
    • Coordinate product photography, website updates, social media and LinkedIn content with internal designers and external partners.
    • Communicate inter-departmentally to gain understanding of company processes and support continuous improvement initiatives.
    • Reports to: Director of Marketing*.
    • Previous internship or relevant project work in social media, influencer marketing, or PR (beauty industry is a strong asset).
    • Bilingual in English and French.
    • Strong understanding of Instagram, TikTok, Facebook, Linkedin, and emerging social media platforms.
    • Planifier et publier le contenu approuvé sur les différentes…
    • Role Description* The Operations and Administration Coordinator is a full-time, on-site role based in Montreal, QC, responsible for supporting daily operational…
    • McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or…
    • Pre-qualify prospective tenants according to company requirements.
    • Interest or experience in web design, AI tools, social media, and SEO is an asset.*.
    • Participate in content creation for our social media platforms (appear in photos and videos).
    • _*Nous recherchons des employés à temps partiel, principalement…
    • Ability to follow purchasing rules and company procedures.
    • Scan books and media using a barcode scanner and mobile application.
    • Assigned routes and store lists.
    • Recognizes and detects machine out-of-tolerance and adjust controls or control media as required.
    • The Production Machine Level I is to perform basic and operate…
    • McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or…
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Job Post Details

Customer Happiness Ambassador
Cozey
·
2.7
Montréal, QC
•
Hybrid work
$50,000 a year
Full-time
Apply now

Job details

$50,000 a year
Full-time
Weekends as needed, Evenings as needed
Hybrid work in Montréal, QC

Full job description

About Cozey

Cozey isn't just a furniture company; we're trendsetters in enhancing living spaces throughout Canada and the United States. With a clear vision to lead globally, we leverage data-driven strategies and foster adaptability to stay ahead of market dynamics. We cultivate an environment where every idea counts, and every team member plays a crucial role in our collective journey.

The Opportunity

Kickstart your career with Cozey's dynamic and rapidly expanding team as a Customer Happiness Ambassador! This foundational role is an excellent opportunity for motivated young professionals eager to thrive in the e-commerce industry. At Cozey, we value a customer-first mentality and the development of comprehensive company knowledge and skills. Excelling in the Ambassador role isn't just about getting a foot in the door—it's about building a solid foundation for your career. Many of our former Ambassadors have successfully advanced to positions in Marketing, Operations, HR, and even leadership roles throughout the company. Take this role seriously and you'll find career progression here isn't just possible—it's expected.

What You’ll Do
  • Enhance Customer Interactions: Engage with customers through a mix of emails, live chats, social media, phone calls & video consultations, to deliver outstanding service experiences.
  • Become a Product Expert: Keep up-to-date with our products, launches, and promotions to provide enthusiastic and informed support.
  • Resolve Challenges Efficiently: Address customer concerns regarding orders, checkout, or product assembly swiftly and professionally.
  • Excel in Customer Follow-Up: Guarantee exceptional service by proactively following up with customers post-interaction.
  • Innovate Solutions: Creatively solve any issues that arise after sales to ensure continued customer satisfaction.
  • Collaborate for Success: Work alongside the operations team to manage and fulfill special orders effectively.
  • Optimize Processes: Identify and implement process improvements to boost efficiency and overall excellence.
  • Adapt and Multitask: Handle various tasks simultaneously and adapt quickly to evolving job requirements.
Who We’re Looking For
  • Talented service representatives with one year of experience and remarkable achievements
  • Individuals comfortable with innovative technologies, including AI tools like ChatGPT
  • Bilingual proficiency in English and French is essential
  • Availabilities from 8AM to 12AM EST, 7 days a week (40h week)
    • Priority will be given to candidates available to work evenings and weekends
  • Previous customer service experience in a contact centre is beneficial but not required
Why Cozey
  • Flexible Work Options: Work from home or enjoy our dog-friendly office setting — hybrid or fully remote to your liking!
  • Competitive Salary: Earn $50k annually with potential for growth.
  • Full-Time Benefits: 40-hour work week with 3 weeks of vacation and comprehensive group benefits after 3 months.
  • Inclusive and Dynamic Culture: Thrive in a workplace that values diversity and offers numerous opportunities for career advancement.
Ready to step into a role where your work directly contributes to our mission of creating the best customer experience in the furniture industry? We're excited to meet go-getters who are ready to grow rapidly both personally and professionally.

Join us at Cozey, where your career journey is just beginning, and the opportunities are endless!

Please note that we may use AI-powered tools to support parts of our hiring process, such as application screening and interview coordination. These tools help us focus our time where it matters most: getting to know candidates. All hiring decisions are made by people, and we’re committed to a fair and inclusive process.
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