The Opportunity

This person will report directly to the Director of Field Service and consult to an assigned group of Owner/Operators to optimize sales, QSC, profit, and people development with the purpose of maximizing business potential for the Owner/Operator organization. Key customers include Owner/Operators, Field Service Directors, Restaurant Leadership Teams, and customers.

Duties

In addition to following McDonald’s policies and procedures, principal accountabilities include, but are not limited to:

Operator Relationships/Business Results

• Acts as an advocate for the Owner/Operator and the Company, ensuring that both points of view are clearly communicated.
• Identifies priority Owner/Operators and restaurants. Coaches the Owner/Operator to improve restaurant performance.
• Provides rewards and recognition for Owner/Operators and Management Teams.
• Under direction of the Field Service Director, organizes and conducts the process whereby an Owner/Operator Business Meeting is conducted annually or according to Regional practice. Provide recommendation on growth and rewrite status to the Field Service Director.
• Assists the Owner/Operators in developing and executing reinvestment plans on an annual basis to include opening new restaurants, re-builds, re-models, equipment purchases, etc.
• Recommends and coordinates the assistance of Regional Support Staff (Construction, Controller, Real Estate, Human Resources, Training, etc.) when appropriate.

People

• Demonstrates and reinforces the leadership behaviors and basic people minimums necessary to gain commitment from Owner/Operators and the respective Restaurant teams.

QSC/Sales Building

• Protects the McDonald's brand to ensure that their restaurants meet McDonald's QSC, safety and sanitation standards.
• Consults and is accountable for working shoulder-to-shoulder with each Owner/Operator to improve the results of restaurant systems (scheduling, ordering, training, planned maintenance, etc.) and to create and accomplish long-term restaurant objectives.
• Assists the Owner/Operator to ensure appropriate staffing exists to build the business.
• Uses all informational resources available such as PACE, PNLs, and Guest Satisfaction Measurement etc., to identify opportunities and threats to build a business plan to optimize market potential.
• Coordinates implementation and execution of new products and processes within their markets.
• Works with the Owner/Operators to ensure that there is an on-going local (My Store) Marketing plan for each restaurant.

Qualifications

• 3+ years of McDonalds restaurant (or other QSR) operations experience demonstrating an expert knowledge of operations procedures and key restaurant performance metrics.
• Exceptional communication skills specific to McDonald’s franchise and corporate organization.
• Strong organizational skills to coordinate multiple projects at any given time.
• Ability to collaborate with numerous stakeholders and demonstrate the OneTeam approach.
• Ability to navigate through an ambiguous, ever-changing environment
• Self-starter who is capable of multi-tasking
• Ability to travel throughout Ontario

Salary Range

The expected salary range for this role is $77,000 - $102,000 per year

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

This is for an existing role.

• Field Operations
• Corporate