Who we are

The Westin Bear Mountain Resort & Spa in Victoria is a luxurious 5-star hotel with 91 rooms, a restaurant, a bar and lounge area, a 300-person ballroom, and conference facilities. The hotel is part of the Westin brand, which falls under the Marriott umbrella. The hotel also features a state-of-the-art spa and serenity pool.

About the position

We are looking for an experienced Part-Time Night Auditor to join our Front Desk team, working primarily Friday and Saturday nights.

As a Night Auditor, you will provide professional front desk service to our guests, process payments, assist with guest inquiries, and serve as a knowledgeable resource regarding hotel amenities, services, and the surrounding area. You will also be responsible for completing the nightly audit process and ensuring that all required reports and financial transactions are accurate and properly balanced.

The ideal candidate is a reliable, self-motivated individual who is comfortable working independently and can complete tasks accurately and on time. Previous night audit, front desk, or accounting experience is an asset.

About the job

• Complete the nightly audit process and ensure all postings, charges, and payment transactions are accurately balanced at the close of business.
• Review and reconcile daily financial transactions and complete required night audit reports.
• Verify reservations, process payments, assign rooms, and assist guests with their needs.
• Provide professional and courteous front desk service throughout the overnight shift.
• Answer telephone calls and respond to guest inquiries during the night.
• Maintain accurate and confidential records of guest interactions and transactions.
• Conduct regular overnight checks and help ensure the hotel remains safe and secure.
• Handle unexpected guest situations and operational issues appropriately, escalating matters when required.
• Work independently and ensure all nightly duties are completed accurately and on time.
• Maintain a clean, organized, and professional front desk environment.

What we offer

Our location atop Bear Mountain Resort in Langford offers convenience to our commuting employees. We provide free on-site parking for those with their own vehicles. We prioritize our staff's well-being, offering complimentary top-notch lunches in the staff room and free access to our fitness facility.

Job Type: Part-time

Pay: $23.00-$24.00 per hour

Benefits:

• On-site gym
• On-site parking
• Paid time off

Flexible language requirement:

• French not required

Ability to commute/relocate:

• Langford, BC V9B 6R3: reliably commute or plan to relocate before starting work (required)

Experience:

• night audit: 1 year (preferred)

Work Location: In person