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Job Post Details

Fairfield Inn & Suites by Marriott Penticton logo

Night Auditor/Front Desk Agent (Part-Time) - job post

Fairfield Inn & Suites by Marriott Penticton
3.3 out of 5 stars
602 Eckhardt Avenue West, Penticton, BC V2A 2B5
$19–$20 an hour - Part-time
Responded to 51-74% of applications in the past 30 days, typically within 1 day.

Job details

Pay

  • $19–$20 an hour

Job type

  • Part-time

Shift and schedule

  • 8 hour shift
  • Weekends as needed
  • Afternoon shift

Location

602 Eckhardt Avenue West, Penticton, BC V2A 2B5

Benefits

Pulled from the full job description

  • Paid time off
  • Dental care
  • Extended health care
  • Company events
  • On-site parking

Full job description

At the Fairfield Inn & Suites by Marriott Penticton, we believe in taking care of our people, so they will take care of our guests. We are looking for someone to build connections with our guests, by understanding and exceeding their expectations. We are currently looking for a Front Desk Night Auditor to join our hotel family in beautiful Penticton, BC as we take on the mission to provide exceptional service to our guests!

The Front Desk Night Auditor will assist each of our Guests in a friendly, efficient, professional manner in all guest services related functions. Employee will maintain a high standard of service and hospitality at all times.

Shift is 11pm-7 am

RESPONSIBILITIES

  • Complete all check-ins and check-outs of hotel guests in a timely fashion following proper settlement procedures.
  • Handle all guest complaints and concerns.
  • Handle and completes daily cash summaries following credit policies as outlined by management.
  • Ability and strong comfort level with computers and applications.
  • Fully understand the front desk computer system and how all transactions are posted properly.
  • Treat all guests in a courteous and friendly manner.
  • Stay up-to date on room rates, packages, discounts, road directions, major attractions and common local destinations as well as services and facilities’ hours of operation
  • Minimize loss of revenue by adhering to all established credit and inventory control procedures
  • Increase revenues by offering customers upgraded rooms and promoting hotel amenities and meeting space.
  • Other duties as assigned

QUALIFICATIONS

  • Minimum 1-2 year customer service experience
  • Flexible and energetic with the ability to work under pressure
  • Must have experience with Microsoft Word and Excel
  • Ability to prioritize with strong data entry, analytical and communication skills.
  • Ability to work with minimal supervision or alone
  • Excellent communication skills
  • Exceptionally strong guest service skills to ensure superior guest service and satisfaction
  • Must be able to work various shifts including morning, afternoon, evenings, weekends and holidays.
  • Hospitality experience an asset
  • Experience with Fosse or other PMS systems an asset
  • Tourism/Hospitality Management Diploma or Post-Secondary Degree an asset

Job Types: Part-time

Salary: $19.00-20.00 per hour

Schedule:

  • 8 hour shift
  • Overnight Shift
  • Weekend availability
  • Holidays

Job Type: Part-time

Pay: $19.00-$20.00 per hour

Benefits:

  • Company events
  • Dental care
  • Extended health care
  • On-site parking
  • Paid time off

Ability to commute/relocate:

  • Penticton, BC V2A 2B5: reliably commute or plan to relocate before starting work (required)

Experience:

  • Customer service: 1 year (required)
  • Front desk: 1 year (required)

Work Location: In person

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