Manitoba Hydro jobs

Customer Service Centre Planner

Various Locations, MB
Manitoba Hydro is consistently recognized as one of Manitoba's Top Employers! We are a leader among energy companies in
North America, recognized for providing highly reliable service and exceptional customer satisfaction. Join our team of Manitoba'
best as we continue to build a company that champions safety, supports innovation, and delivers on our commitment to customer
service - while actively fostering a diverse, equitable, and inclusive workplace reflective of the communities we serve.

Great Benefits

• Competitive salary and benefits package.
• Defined-benefit pension plan.
• Nine-day work cycle which normally results in every other Monday off, providing for a balanced approach to work, family life

and community.

Position Overview:

Under the general direction of the Analyst/Planner Supervisor, the Customer Service Centre Planner develops accurate, safe,
efficient, and compliant work plans to support timely delivery of utility services and maintenance requirements. The Customer
Service Centre Planner converts approved work into executable job packages by defining scope, work steps, labour, materials,
tools, services, and work protection requirements. The Customer Service Centre Planner coordinates with operations, engineering,
technical services, supply chain, contractors, and field leadership to improve productivity and support safe execution and strong
customer service.

NOTES:

• Positions may be available within the following work locations: Arborg, Ashern, Brandon, Dauphin, Killarney, Lac du

Bonnet, Morden, Neepawa, Portage la Prairie, Russell, Selkirk, Steinbach, Swan River, The Pas, Thompson, Virden
and Winnipeg. When applying, please complete the linked questionnaire to indicate your top 3 preferences from the
list provided.

Responsibilities:

Service Coordination

• Clearly document assumptions and exclusions.
• Define labour, materials, equipment, contractor services, overheads, and applicable fees; apply contingencies aligned to risk.
• Create and manage customer/service work orders in SAP to ensure traceability from request through closeout.
• Ensure required approvals, drawings, correspondence, and supporting documentation are complete and traceable.
• Coordinate prerequisites that affect customer commitments and safe execution, including:
• Site access, locates/utility clearances, permitting requirements, traffic management, and work protection/isolation needs.
• Initiate customer notifications and coordinate with internal teams for interruptions or service impacts.
• Perform change impact assessments (cost, schedule, resources) and issue revised quotations with clear rationale.
• Maintain a record of revisions and approvals to support compliance and dispute resolution.

Work Planning & Job Packages

• Validate scope and constructability by reviewing requests, drawings, standards, and site conditions.
• Confirm deliverables, boundaries, identify gaps requiring engineering input.
• Identify hazards and operational constraints that influence work method and cost.
• Develop an executable job package that translates approved work into clear field instructions.
• Create step-by-step work plans, sequencing and required competencies.
• Translate labour hours into an indicative duration (and sequencing assumptions) to support ready-to-schedule planning and

realistic customer or internal target dates.

MANITOBA HYDRO IS COMMITTED TO DIVERSITY AND EMPLOYMENT EQUITY

Reference Code: CO57208807-01

• Attach drawings, references, permits, work protection details, and any customer-specific conditions.
• Identify long-lead materials or specialist resources required.
• Contribute to backlog management and continuous improvement in planning performance.
• Identify and actively manage constraints to achieve a 'ready-to-schedule' work package.
• Track access/permit status, material lead times, outages/clearances, engineering approvals, structure moves (if applicable)

Coordination

• Support Planning Meetings with clear, decision-ready information.
• Provide scheduling-ready planning inputs (scope, prerequisites, crew type, material availability, permits, access constraints) to

Materials, Tools & Services

• Develop a job-specific material list with correct part numbers, quantities, and approved alternates, aligned to standards and

the planned work method.

• Include part numbers, quantities, alternates, and special handling or testing requirements.
• Coordinate reservations for special tools, rentals, locates or calibrated test equipment.
• Review customer and contractor service requests and direct the customer/contractor to the right area or service point.

Safety, Compliance & Standards

• Embed safety controls and regulatory requirements into work plans.
• Ensure all plans align with corporate standards, engineering specifications, and applicable codes.
• Support incident prevention and continuous improvement by incorporating field feedback and lessons learned.
• Update standard plans and practices based on post-job reviews, variances, and operational learning.
• Spot inconsistencies and errors in master data and act as primary contributors to the data change request process

Qualifications:

• Completion of a technology diploma in a relevant discipline from an institute of recognized standing;

OR

• Grade 12 plus successful completion of Manitoba Hydro's Power Line Journeyperson, Power Cable Journeyperson or Power

Line Technician training program;
AND

• Minimum of four years of experience in planning and/or directly related field experience.
• Successful completion of PEMAC Work Management Certificate (MMP modules 1 & 6).
• Experience working with energy-sector assets or similar.
• Proficiency with SAP and Microsoft Office (Excel, Outlook, Word).
• Working knowledge of safe work practices for hazardous energy/utility environments (e.g., lockout/isolation, permits, hazard

Salary Range

Starting salary will be commensurate with qualifications and experience. The range for the classification is $94,475-$113,936
Annually.

Apply Now!

Reference Code: CO57208807-01

Visit www.hydro.mb.ca/careers to learn more about this position and to apply online.
The deadline for applications is AUGUST 4, 2026.

We thank you for your interest and will contact you if you are selected for an interview.

This document is available in accessible formats upon request. Please let us know if you require any accommodations
during the recruitment process.

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