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    • Investigate and resolve delivery-related issues promptly to maintain a high level of customer satisfaction.
    • Negotiate contracts, service terms, and pricing with…
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    • Minimum 6 months of customer service experience.
    • You'll handle approximately 40-60 inbound calls daily while providing exceptional customer service and building…
  • View similar jobs with this employer
    • Minimum 6 months of customer service experience.
    • You'll handle approximately 40-60 inbound calls daily while providing exceptional customer service and building…
    • Provide quality customer service to new and existing clients;
    • Minimum of one years of customer service or cashier experience.
    • Banking experience is an asset;
    • Deliver a high standard of customer service — engaged, approachable, and knowledgeable.
    • Customer service: 1 year (required).
    • Valid driver's license required.
    • Deliver exceptional customer service, and identify sales opportunities.*.
    • Educate and enable our digital customer service where possible and encourage clients…
    • Excellent customer service, time management, and project organisational skills.
    • Establish and maintain current client and potential client relationships.
    • Provide excellent sales and customer service.
    • Develop and maintain strong customer relationships.
    • Opportunity to develop new business and build strong customer…
    • You have a passion for customer service.
    • Emphasize product/service features and benefits, quote prices, discuss credit terms, and prepare sales order forms and/…
    • Strong customer service and communication skills.
    • Support other departments as needed to ensure a seamless customer experience.
    • Competitive Commissions Package: $50,000 - $60,000 including hourly rate plus uncapped commissions.
    • Comprehensive Group Benefits: Extended health and dental…
    • Excellent telephone etiquette and customer service skills.
    • Previous experience in sales order entry or customer service preferred.
    • 5–6 days per week.
    • Customer relations, customer service, escalations: 3 years (required).
    • 3–5 years of experience in customer relations, customer service, escalations, case…
    • Bilingual Sales Operations Coordinator (Chinese/English).
    • This role combines sales support, operations coordination, and project coordination*.
    • Create Experience: Turn every interaction into an exceptional experience that earns customer loyalty, repeat business, and referrals.
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Career Resources:

Station Operations Specialist (Mandarin Required) - Edmonton
GOFO Canada Inc.
Edmonton, AB
$21–$26 an hour
Permanent, Full-time
Apply now

Job details

$21–$26 an hour
Paid time off, Dental care, Extended health care, On-site parking
Permanent, Full-time
Edmonton, AB

Full job description

Company Overview

GOFO is a technology-driven last-mile delivery carrier, established in August 2023 and operating across the U.S., Canada, France, the Netherlands, Italy, and Spain. Guided by our philosophy, “Drive Efficiency, Deliver Trust,” we provide reliable logistics solutions for e-commerce platforms and brand customers.

As we expand rapidly across Canada, we are building strong partnerships with Delivery Service Partners to support our growing hub-and-station network and provide consistent, high-quality last-mile delivery services. Learn more at https://www.gofo.com/us/.

About the Role

As a Station Operations Specialist at GOFO, you will support station operations by managing relationships with Delivery Service Partners (DSPs), coordinating daily delivery activities, monitoring service performance, and resolving operational issues.

You will work closely with external delivery partners and internal teams to ensure packages are accurately tracked, delivered on time, and handled in accordance with company requirements. This role is well suited for someone with strong communication, negotiation, organizational, and problem-solving skills who can manage multiple priorities in a fast-paced logistics environment.

Responsibilities

  • Evaluate, onboard, and develop long-term partnerships with Delivery Service Partners (DSPs).
  • Negotiate contracts, service terms, and pricing with DSPs to secure cost-effective and high-quality delivery services.
  • Provide day-to-day operational support to DSPs, resolve issues, and help ensure smooth delivery operations.
  • Monitor package delivery status to ensure accurate tracking and on-time performance.
  • Investigate and resolve delivery-related issues promptly to maintain a high level of customer satisfaction.
  • Analyze operational and performance data to identify trends and opportunities for process improvement.
  • Ensure DSPs comply with company policies, contractual requirements, and applicable industry standards.
  • Collaborate with internal teams to develop, align, and implement delivery strategies.

Requirements

  • Professional proficiency in Mandarin is required.
  • Professional proficiency in English is required.
  • Experience in logistics operations, vendor management, partner management, or a related field; experience working with DSPs is preferred.
  • Strong negotiation, communication, relationship-management, and problem-solving skills.
  • Ability to manage multiple priorities and work effectively in a fast-paced environment.
  • Familiarity with logistics systems and relevant industry regulations is preferred.
  • An educational background in logistics, supply chain management, data analytics, engineering, or a related field is preferred.
  • Must be legally authorized to work in Canada.

Benefits

  • Dental care
  • Extended health care
  • On-site parking
  • Paid time off
  • Vision care

Work Location: In person

Pay: $21.00-$26.00 per hour

Benefits:

  • Dental care
  • Extended health care
  • On-site parking
  • Paid time off

Language:

  • Mandarin (required)

Work Location: In person

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