Manager, Medical Office jobs in Oshawa, ON

Manager Medical Affairs

Department: Medical Staff Office
Program: Medical Affairs, Education and LHEARN
Status: Regular Full Time
8 Hour Shifts, Days Schedule (Subject to Change)
Location: Oshawa & Ajax-Pickering, with system-wide responsibilities
Wage Schedule: $58.050 - $81.960 per hour
Non Union: 2600002781

Lakeridge Health is more than a hospital. It is a health network that includes five hospitals, a long-term care home, a community-based surgical centre, and more than 30 community sites across the Durham Region. Guided by our vision of One System. Best Health. and supported by a dedicated team of nearly 9,000 staff, physicians, and volunteers, Lakeridge Health is a place where the best people want to start, grow, and finish their careers in health care. We are focused on fostering an environment that’s inclusive, compassionate, innovative, and joyful. This is Lakeridge Health!

POSITION SUMMARY:

Lakeridge Health is seeking a dynamic, strategic and collaborative Manager, Medical Affairs to lead the operations, programs and services that support roughly 1,000 credentialed staff across our growing, multi-site health system.

Reporting to the Director, Medical Affairs, Education and LHEARN, the Manager provides strategic and operational leadership in physician and credentialed staff workforce planning, recruitment and retention, medical staff governance, professional accountability, medical leadership support and organizational effectiveness.

Working in close partnership with the Chief of Staff, Deputy Chief of Staff, Department Chiefs, Medical Directors, Program Directors, and senior leaders, the Manager translates organizational priorities into effective operational strategies, strengthens governance and accountability frameworks, and advances initiatives that support a sustainable, engaged and high-performing credentialed workforce.

The Manager is accountable for the leadership and performance of the Medical Affairs team, including operational planning, financial and human resource management, service excellence, risk identification and continuous improvement. The role requires sound judgment, political acuity and the ability to navigate complex relationships and sensitive matters with professionalism, discretion and fairness.

As Lakeridge Health advances its strategic vision of One System. Best Health., the Manager plays a key role in strengthening Medical Affairs infrastructure, supporting evolving models of care and enabling high-quality patient care across Durham Region



DUTIES AND RESPONSIBILITIES:

Strategic Workforce Planning, Recruitment and Retention

• Lead the implementation and evaluation of physician and credentialed staff human resource plans aligned with organizational priorities, clinical service needs and future workforce demands.
• Partner with medical and operational leaders to identify recruitment priorities, workforce gaps, succession risks and opportunities to strengthen service sustainability.
• Provide oversight of credentialed staff recruitment, appointment, onboarding, retention and transition processes, including medical leadership recruitment.
• Support the development of innovative workforce strategies, recruitment partnerships and approaches to physician engagement and retention.
• Develop and monitor workforce indicators, dashboards and reporting to inform strategic planning, resource allocation and leadership decision-making.

Medical Staff Governance and Professional Accountability

• Provide operational leadership for credentialing, appointments, reappointments, credentialed staff monitoring and related governance processes in accordance with applicable legislation, hospital by-laws, policies and professional standards.
• Oversee administrative and governance processes supporting the Medical Advisory Committee, Credentials Committee and other medical leadership committees.
• Support the implementation of professional staff accountability, monitoring, performance review and leadership evaluation frameworks.
• Partner with the Chief of Staff, medical leaders and appropriate organizational teams to support the fair, consistent and timely management of credentialed staff concerns, complaints and professional practice matters.
• Identify, assess and escalate governance, compliance and operational risks, supporting the development and implementation of appropriate mitigation strategies.
• Lead the implementation and continuous improvement of Medical Affairs policies, procedures and governance processes.

Medical Leadership, Engagement and Organizational Partnerships

• Serve as a trusted operational advisor and partner to medical leaders, providing guidance on Medical Affairs processes, organizational priorities and emerging issues.
• Support medical leadership recruitment, onboarding, development, mentorship and succession planning initiatives.
• Advance initiatives that strengthen physician engagement, professionalism, inclusion and a respectful, psychologically safe workplace.
• Foster effective relationships across Medical Affairs, clinical programs, People & Culture, Quality, Legal, Education and other organizational partners.
• Collaborate with academic institutions, professional associations and external partners to advance recruitment, workforce development and organizational priorities.

Operational Leadership, People Management and Resource Stewardship

• Provide leadership and oversight of Medical Affairs operations, ensuring effective, responsive and consistent service delivery across Lakeridge Health.
• Lead, coach and develop Medical Affairs team members, fostering accountability, collaboration, professional development and a culture of continuous improvement.
• Oversee workforce allocation, operational priorities, performance management and team effectiveness.
• Manage assigned operational budgets and resources, identifying opportunities to improve efficiency, sustainability and service delivery.
• Establish and monitor service standards, performance indicators and operational reporting to support accountability and informed decision-making.
• Provide leadership in managing complex operational issues, competing priorities and organizational change.

Strategic Initiatives, Innovation and Continuous Improvement

• Lead the implementation of Medical Affairs strategic initiatives aligned with Lakeridge Health's organizational priorities and evolving models of care.
• Identify opportunities to strengthen system-wide integration, standardization and operational effectiveness across Medical Affairs services.
• Champion process improvement, digital optimization, data quality and evidence-informed decision-making.
• Develop business cases, recommendations and briefing materials to support leadership decisions and organizational planning.
• Monitor emerging healthcare workforce trends, regulatory developments and leading practices to inform program planning and improvement.
• Collaborate with medical, academic and operational leaders to support the integration of workforce planning, clinical service delivery and academic priorities.
  

QUALIFICATIONS:

Education and Experience

• Bachelor's degree in Health Administration, Business Administration, Human Resources, Public Administration or a related discipline preferred; master's degree optional.
• Minimum five years of progressive experience in healthcare administration, Medical Affairs, physician workforce planning, professional staff governance or a related field.
• Demonstrated leadership experience, including people management, operational oversight, strategic planning and organizational change.
• Experience working with physicians, senior leaders and multidisciplinary teams in a complex healthcare environment.
• Experience in a large, multi-site or academically affiliated healthcare organization is an asset.

Knowledge, Skills and Abilities

• Strong knowledge of Ontario hospital governance, including the Public Hospitals Act, professional staff by-laws, credentialing processes and relevant regulatory requirements.
• Understanding of physician and credentialed staff recruitment, retention, workforce planning and medical leadership structures.
• Demonstrated ability to provide strategic advice, exercise sound judgment and navigate sensitive and complex matters.
• Strong financial management, resource planning, analytical and performance measurement skills.
• Proven ability to lead teams, manage competing priorities and deliver results in a dynamic environment.
• Excellent communication, relationship-building, negotiation and conflict-resolution skills, with demonstrated ability to influence across professional and organizational boundaries.
• Experience leading process improvement, change management and the implementation of new systems or workflows.
• Demonstrated ability to use data, technology and reporting tools to support operational and strategic decision-making.
• High degree of professionalism, discretion and commitment to confidentiality, procedural fairness and ethical decision-making.
• Demonstrated commitment to equity, inclusion, collaboration and Lakeridge Health's values of Inclusion, Compassion, Innovation, Teamwork and Joy.

Preferred Assets

• Experience supporting Medical Advisory Committees and medical staff governance.
• Experience with credentialing and medical staff information systems, including CMaRS.
• Knowledge of physician funding models, medical workforce optimization and physician recruitment strategies.
• Professional development or certification in healthcare leadership, human resources, project management or quality improvement.

What We Offer

• An opportunity to influence the future of Medical Affairs and physician workforce sustainability across a growing regional health system.
• Meaningful collaboration with physician leaders, senior executives and interdisciplinary partners.
• The opportunity to lead strategic initiatives that strengthen governance, workforce planning, medical leadership and organizational effectiveness.
• A collaborative and innovative environment committed to professional development, inclusion and continuous improvement
  

At Lakeridge Health, we value inclusion and diversity. We are committed to fostering a culture that is respectful, inclusive, and accessible. We are committed to employing a workforce that is representative of the diverse community we provide services to and welcome applications from all qualified applicants from all backgrounds.

Accommodation will be provided in all parts of the recruitment and assessment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require any accommodation at any point during the application and hiring process, please contact recruitment@lh.ca .

Unless specifically stated, all job postings at Lakeridge Health are to fill existing vacancies within our organization. Lakeridge Health may use artificial intelligence (AI) tools as part of the recruitment and screening process. A member of our Talent Acquisition team is actively engaged in the Recruitment and Selection process to ensure a fair and thorough assessment of applicants.

Lakeridge Health thanks all those who apply, however, only candidates considered for an interview will be contacted.



CONDITIONS OF EMPLOYMENT:

The terms and conditions of employment are in accordance with Lakeridge Health's policies and procedures.

Lakeridge Health thanks all applicants, however, only those selected for an interview will be contacted.

Successful External applicants must provide a satisfactory Criminal Investigation Reference for the vulnerable sector, dated within the past six (6) months.

Lakeridge Health is committed to providing a safe and healthy work environment for all team members and patients. New Lakeridge Health team members will be required to complete a Pre-employment Health Assessment as a condition of employment.