Manager, Medical Office jobs in Oshawa, ON

JOB OVERVIEW:

The CPAP Supervisor / CPAP Clinician is responsible for the day-to-day coordination, supervision and quality of the clinic's CPAP program and provides patient education and equipment support to patients receiving positive airway pressure therapy to bring about positive outcomes emphasizing PAP compliance. The position combines patient-facing CPAP support with operational supervision, ensuring that patients receive consistent, professional and people-centred service while the CPAP program operates efficiently and in accordance with clinic policies, privacy requirements and applicable Ontario legislation.

Clinical and interpersonal skills will be utilized to a great extent. The incumbent will educate clients on sleep disorders as well as orientating them to the appropriate use of their equipment. They will guide the client in determining what the best machine and interface is for them and troubleshoot issues or concerns as they arise. They will follow up with their clients at regular intervals and reach out to physicians and other healthcare providers to ensure optimal therapy adherence and patient outcomes.

Key Responsibilities:

Clinician:

• Assess and educate clients on their respective sleep disorders and associated medical conditions as well as their prescribed therapy and equipment.
• Provide a judgement free space where clients feel welcome and are provided the opportunity to learn and to ask questions.
• Initiate therapies including CPAP, APAP, and Bi-Level
• Work with the client to select a well fitted CPAP mask and adjust device settings as needed to ensure comfort and compliance.
• Provide clients with support in installing and setting up therapy-related apps, ensuring they understand how to use the applications and provide an explanation of the therapy data collected.
• Educate clients on the proper use and maintenance of their CPAP equipment, and troubleshooting any concerns they have with therapy.
• Provide on-going clinical and equipment follow-up to your clients.
• Address client compliance issues and develop treatment plans.
• Document all client interactions accurately and completely.
• Stay up to date with industry best practices, CPAP technology, and compliance guidelines.
• Assist in determining product inventory levels are maintained.
• Maintain loaner inventory, keeping track of what is in field vs. in house and processing returned devices.
• Strict adherence to PHIPA is a must.
• Duties will vary from time to time to support the needs of the organization.
• Operate in a safe way following all policies and procedures as outlined by the Oshawa Clinic Group.

Supervisor:

• Coordinate daily CPAP clinic operations and ensure CPAP program activities comply with clinic policies and procedures.
• Participate in the development of a quality improvement process including regular reviews of CPAP procedures, forms and patient education materials.
• Support a culture of patient safety, education and empowerment.
• Monitor appointment volumes and follow-up requirements and coordinate staff schedules and coverage accordingly.
• Assign daily responsibilities to CPAP support staff.
• Ensure staff follow approved workflows, procedures and escalation protocols.
• Ensure patient appointments are appropriately scheduled and followed up.
• Identify operational issues and recommend improvements.
• Maintain appropriate inventory levels to support operations, while managing costs effectively and identifying opportunities to obtain supplies at competitive prices.
• Ensure CPAP appointment procedures and workflows are consistently followed and that documentation is completed.
• Support the onboarding and training of new CPAP staff.
• Maintain appropriate training and competency records.
• Provide coaching and day-to-day direction to CPAP support staff.
• Develop and maintain good relationships with regional respiratory equipment sales representatives as well as local sleep lab managers and physicians.
• Escalate staffing, performance or operational concerns as required.
• Monitor program metrics and identify opportunities for improvement.
• Respond to and report incidents, patient concerns and safety issues promptly.

Qualifications:

• Post-secondary education in a healthcare, medical, nursing support, health sciences or related field; or an equivalent combination of education and relevant experience.
• Minimum 2–3 years of experience in a CPAP, sleep medicine, respiratory equipment, medical clinic or related healthcare environment.
• Demonstrated knowledge of CPAP/APAP equipment and accessories.
• Experience providing patient education and equipment instruction.
• Strong understanding of CPAP adherence and common equipment-related challenges.
• Experience working with electronic medical records.
• Strong organizational and time-management skills.
• Excellent interpersonal and communication skills (verbal and written).
• Demonstrated ability to work independently and as part of a multidisciplinary healthcare team.
• Demonstrated leadership / supervisory experience, or the ability to assume supervisory responsibilities.
• Strong commitment to patient privacy and confidentiality.
• Working knowledge of PHIPA and healthcare privacy practices.
• Current CPR/BLS certification, or willingness to obtain.
• Ability to work independently and enthusiasm for being part of a functional team.

Preferred:

• Previous experience in a sleep clinic or CPAP program.
• Experience working with CPAP/APAP manufacturers and a variety of PAP masks and accessories.
• Experience in a physician-led healthcare clinic.
• Previous supervisory experience.
• Experience developing patient education materials or clinical workflows.
• Knowledge of Ontario's Assistive Devices Program (ADP) processes related to CPAP equipment.
• Experience working with sleep physicians, family physicians or other healthcare professionals.

Additional Information:

• All employees are required to work in compliance with the Occupational Health & Safety Act and its regulations.
• All employees are required to work in compliance with PHIPA legislation; understanding and having a deep respect for patient privacy and data protection.
• Must be legally entitled to work in Canada.
• Work Locations: shifts will be based at both the Courtice Health Centre and the Whitby Health Centre as needed.
• Targeted start date: November 2026
• Anticipated hours of work: Monday – Friday, 8:30 a.m. – 4:30 p.m.
• Note: shift times may vary from time to time depending on patient load and operational needs.
• Only those selected for interviews will be contacted.

Application Deadline: Friday, November 6, 2026

Applications to be submitted via email to: HR@oshawaclinic.ca

Thank you for your interest in employment with the Oshawa Clinic Group!

Equal Opportunity Employer:

The Oshawa Clinic Group is committed to employment equity and building a workplace where all employees feel valued, respected, and supported in an environment that is safe and accessible for all. We welcome applications from candidates of all backgrounds and are committed to ensuring an accessible and respectful hiring process.

Personal information collected through the recruitment process is in accordance with relevant legislation and will be used solely to determine eligibility for employment. We thank all candidates in advance; however, only those being considered for an interview will be contacted.

Artificial Intelligence (AI):

Please note that AI is not used to screen candidates or make decisions regarding their suitability for any role.

Pay: $34.00-$38.00 per hour

Expected hours: 35.0 – 40.0 per week

Benefits:

• Company pension
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off

Work Location: In person