Mall General Manager jobs

The Why, the What and the Who...

Stoked in Saskatoon is one of Splitsville's flagship entertainment destinations and among the highest-performing centres in the business. Combining state-of-the-art bowling, high-speed go-karts, a thrilling high ropes adventure course, exceptional food and beverage, and unforgettable guest experiences, Stoked is more than a venue. It's a destination.

We're looking for an ambitious, commercially driven leader who thrives on building great teams, delivering exceptional hospitality, and driving meaningful business results. This is an opportunity to lead a high-profile operation, inspire a large and diverse workforce, and play a pivotal role in shaping the future of one of Canada's most exciting entertainment destinations.

This is your chance to leave your mark on a flagship location with significant growth potential, build a high-performing culture, and lead a business that creates memorable experiences for thousands of guests every year.

If you're ready for a career-defining leadership opportunity where your impact will be visible, measurable, and celebrated, we'd love to hear from you.

The Why...

• Lead one of the highest-performing centres in the company.
• Oversee a unique mix of bowling, go-karts, high ropes and premium food and beverage.
• Be part of a growing national business with exciting future opportunities, with access to our in-house training pathways
• Build your leadership career while making a visible commercial and cultural impact.
• Work with a passionate team committed to creating awesome guest experiences.
• The opportunity to earn bonus
• Discounts on food and $1 bowling
• Financial long service awards
• Medical and dental benefits
• RRSP matching plan
• Mental health support benefits

The What...

As a General Manager for Splitsville, you will be responsible for running one of our busy centres. You will create a safe, fun, and vibrant environment for your team and guests.

You will enjoy the freedom to make a real impact driving the financial and commercial performance of your business, across all four revenue streams; the bar, diner, amusements and bowling. You will be fully accountable for delivering all areas of your budget and KPIs, driving the profit performance of your centre and have the opportunity to share in the success.

Within our fast-paced, dynamic world, General Managers coach, lead, motivate and inspire team to deliver outstanding service that delights our guests and keeps them coming back for more.

Team

• Motivate and coach team members, team leaders and managers
• Oversee the recruitment, onboarding and development of the team, including team leaders and managers
• Support team performance and identify recruitment, coaching and training needs
• Set clear priorities, assign responsibilities and ensure effective follow-through
• Provide recognition and constructive feedback throughout the shifts as appropriate

Service

• Establish standards for guest service within the centre
• Build respectful, positive relationships with guests and fellow team members
• Resolve guest and team member concerns promptly and professionally

Operations

• Lead and coordinate all centre teams and operations
• Work closely with the management team to ensure that the centre is functioning in all capacities
• Work closely with the Maintenance Operations Supervisor to maintain the centre to a high standard
• Ensure adherence to all company policies and procedures including all health and safety policies and procedures
• Ensure all company systems and checklists are completed consistently
• Other duties as required

Financials

• Develop operational plans and budgets
• Create sales and marketing plans aligned with Support Office strategies
• Review cost of goods, weekly performance and monthly P&L statements
• Work closely with the management team to achieve revenue goals and deliver budget expectations
• Work closely with the Event Sales Manager to grow revenue and repeat business
• Provide solutions to issues (e.g. profit decline, employee conflicts, loss of business to competition)
• Create action plans and reports for head office management

To be successful, you should have:

• Proven experience as a General Manager, Centre Manager or in a comparable senior leadership role
• Experience managing a budget of at least $8M annually
• Valid Serve It Right Saskatchewan (SIRS) and Food Handlers Certificate
• Commercially savvy with ability to drive results through the team
• Exceptional people and guest service skills
• Responsible, reliable and trustworthy
• Resilience, flexibility, and adaptability, to fit in with our fast-paced environment
• Friendly, energetic, enthusiastic, positive attitude
• A passion for people, with evidence of coaching, developing, and progressing your team
• Excellent communication and interpersonal skills
• Strong problem-solving ability and an eye for detail
• Exceptional organizational skills
• Strong analytical ability
• Self-starter who is flexible and able to work independently
• Ability to make timely, confident decisions aligned with company policies and practices
• Flexible schedule (available days, nights, weekends, holidays)

The Who...

Splitsville Entertainment is Canada’s premier family entertainment centre! Our modern facilities combine state-of-the-art 10 pin bowling, high-quality casual dining, arcades, laser tag, and other entertainment options to make your visit a one-of-a-kind experience.

At Splitsville we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.