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Mac Technical Support jobs in Toronto, ON

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    • Provide technical support for Microsoft Windows operating systems and applications, Email, and custom Manitoulin applications and portals.
    • Provide backup to support other department roles as required.
    • Configure and support Apple operating systems and mobile devices.
    • Ability to translate highly complex technical problems into simple, universally accessible language for non-technical workers.
    • Document technical procedures for new technologies as well as update/maintain existing technical documentation.
    • Firm grasp of basic networking concepts:
    • Two year certificate from college or technical school in computer related field or equivalent experience required.
    • Troubleshoot and resolve computer problems.
    • Able to effectively communicate technical concepts to non-technical people.
    • Analyzing and translating public and staff computing requirements into practical…
    • Provide advanced technical support for the client software and hardware.
    • Process all relevant support tickets within the team's delivery scope according to…
    • Provide support for the Automation Account Specialists, Industrial Account Managers and Automation support for Branches.
    • This individual will serve as the primary point of contact for technical support within BlueCat’s Toronto office, providing both in-person and remote assistance…
    • Identifying opportunities to automate repetitive support activities and continuously improve service delivery and operational efficiency.
    • Strong written communication across both technical docs and casual messages.
    • 2-4 years in an IT support, helpdesk, or workplace operations role.
    • User Support: Provide assistance to the Service Desk team in resolving technical support tickets and end-user requests when needed.
    • High competency in communicating complex technical issues to both technical and non-technical audiences via all support channels.
    • Emulate or reproduce technical problems encountered.
    • SmartPrint uses state of the art remote monitoring tools, systems and an advanced services/technical team…
    • Working technical knowledge of current protocols, operating systems, and standards.
    • Able to develop and interpret technical documentation for training and end-…
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Job Post Details

PC Technician - Mississauga - job post

Manitoulin Group of Companies
3.6 out of 5 stars
7035 Ordan Drive, Mississauga, ON L5T 1R1
Full-time

Job details

Job type

  • Full-time

Shift and schedule

  • On call

Location

7035 Ordan Drive, Mississauga, ON L5T 1R1

Benefits

Pulled from the full job description

  • Profit sharing

Full job description

Company Description


Manitoulin Transport has the most extensive transportation network in North America, making it easy to provide dependable on-time delivery and faster transit times. Sustained by its 60 years experience, Manitoulin developed the transportation knowledge that is relied on and trusted by clients in various industries.


Job Description
  • Resolve the daily technical issues reported by end users in the company
  • Make effective use of ticketing system to record, track, and follow-up on open incidents and ensure resolution is set within the SLA’s
  • Troubleshoot problems with laptops, desktops and other equipment and perform hardware replacements or upgrades as needed
  • Provide technical support for Microsoft Windows operating systems and applications, Email, and custom Manitoulin applications and portals
  • Provide training on new and existing applications as required
  • Working with the Infrastructure group when required
  • Create how-to documentation to assist people with various computer tasks
  • Assist with or lead team initiatives
  • Physically install and deploy new equipment as required
  • Be available for flexible hours when required
  • Scheduled to work on-call
  • Maintain asset and system records
  • This is an In Office position
  • Other duties as assigned

Qualifications
  • Completion of a college diploma and minimum of 2 - 3 years related experience
  • Experience with the setup and maintenance of network PCs, laptops and printers
  • Ability to fully troubleshoot and support Microsoft Windows and Mac users

Additional Information


What do we offer you?

  • Competitive wages
  • Comprehensive Benefits Program
  • Profit-Sharing Opportunities
  • Rewarding Careers
  • Opportunities for Growth and Advancement
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