Litigation Support Manager jobs in Ontario

Manager, Discipline

About the Company

Established in 1981, the Registered Insurance Brokers of Ontario (RIBO) is the self-regulatory body that licenses and oversees general insurance brokers in Ontario. With a mandate to protect the public interest, RIBO regulates the professional conduct and competence of over 22,000 licensees across the province. As Ontario’s insurance broker regulator, we play a critical role in ensuring consumer trust and maintaining high standards within the profession.

RIBO’s core responsibilities include setting qualification standards, licensing individuals and firms, monitoring compliance, developing regulatory policy, and addressing professional conduct concerns through complaints and discipline processes.

We currently have a newly created vacancy and are seeking a full-time Manager, Discipline.

Position Summary

The Manager, Discipline plays a central role in advancing RIBO’s public protection mandate by overseeing the administration of all matters referred to the Discipline Committee. The Manager is responsible for ensuring that discipline files progress efficiently, fairly, and in accordance with the Registered Insurance Brokers Act, By‑laws, Regulations, the Code of Conduct, and principles of procedural fairness.

Working closely with Investigations, Independent Legal Counsel, tribunal support staff, adjudicators, and committee members, the Manager provides leadership and oversight to ensure that all hearings, procedural steps, disclosure requirements, and panel processes are completed accurately and on time. The Manager also contributes to policy development, quality assurance, and continuous improvement of RIBO’s tribunal and discipline functions.

The role includes responsibility for operational planning, resource coordination, performance monitoring, and reporting to senior leadership and Council. Through strong judgment, organizational discipline, and a commitment to fairness, the Manager supports the integrity, transparency, and effectiveness of RIBO’s regulatory processes.

Key Responsibilities

Discipline Case Management & Hearing Administration

· Oversee the end‑to‑end administration of all discipline matters, from referral to final disposition based on procedural fairness.

· Manage the overall discipline case load ensuring that organizational goals are met, identifying risks and proposing recommendations to address emerging challenges.

· Manage internal and external prosecutors including assigning files, supporting them to manage their individual caseloads in accordance with discipline processes, including service standards. Oversee and support Legal Coordinator with hearing logistics, including panel assignments, scheduling, pre‑hearing steps, disclosure, witness arrangements, and document production.

· Ensure files are complete, accurate, and ready for Discipline Committee review or for assignment to counsel.

· Track and monitor statutory timelines, procedural requirements, and service standards to ensure timely file progression and procedural fairness.

· Support the issuance, publication, and distribution of decisions, orders, and regulatory notices.

Leadership, Coaching & Team Development

· Lead and support tribunal and discipline administrative staff, including onboarding, training, delegation, coaching, and performance management.

· Promote high‑quality work, professional growth, and consistent application of discipline procedures and standards.

· Provide guidance on complex, sensitive, or precedent‑setting cases and ensure timely escalation when appropriate.

Procedural Fairness, Governance & Policy Application

· Interpret and apply RIBO’s governing framework, including the Act, By‑laws, Regulations, Code of Conduct, and discipline procedures.

· Maintain and enhance discipline-related policies, procedural manuals, templates, performance indicators, and quality standards.

· Ensure compliance with privacy legislation, accessibility requirements, equity principles, and administrative‑law obligations.

Stakeholder Engagement & Regulatory Coordination

· Serve as a primary point of contact between Investigations, Independent Legal Counsel, external counsel, tribunal panel members, and other internal departments.

· Communicate with licensees, complainants, witnesses, and other parties to provide clear, accurate, and professional information regarding discipline procedures and expectations.

· Support adjudicators and panel chairs in preparation for hearings, including briefing materials, documentation, and logistical coordination.

· Provide support in complex, high‑profile, or precedent‑setting matters.

Data Integrity, Reporting & Continuous Improvement

· Conduct quality assurance checks to ensure the completeness and accuracy of discipline case data, documentation, logs, and systems of record.

· Prepare and present discipline metrics, caseload updates, timelines, and emerging trends for senior leadership and Council.

· Identify systemic issues, operational bottlenecks, or process gaps and recommend opportunities for improvement.

· Contribute to strategic initiatives aimed at modernizing tribunal processes and strengthening RIBO’s regulatory impact.

Qualifications

Required:

· Bachelor’s degree in law, public administration, justice studies, regulatory affairs, or a related field.

· 5+ years’ experience in a regulatory, legal, tribunal, or administrative decision‑making environment.

· 3+ years of leadership or supervisory experience.

· Strong knowledge of administrative law, procedural fairness, and tribunal processes.

· Experience managing sensitive, complex, or high‑risk files in a regulated or adjudicative context.

· Exceptional organizational, case‑management, and documentation skills.

Preferred:

· Experience supporting tribunals, discipline committees, or formal hearings.

· Experience in professional regulation, enforcement, or litigation support.

· Experience working with legislative frameworks, evidence standards, or public‑interest decision‑making.

· French language proficiency.

Skills

· Excellent communication skills with the ability to convey complex procedural information clearly and professionally.

· Strong analytical and critical‑thinking abilities, including assessment of evidence and risk.

· High attention to detail and strong quality‑review discipline.

· Ability to manage competing priorities in a high‑volume, deadline‑driven environment.

· Demonstrated leadership skills, including coaching, development, and performance management.

· Strong interpersonal skills with the ability to manage sensitive interactions respectfully and with neutrality.

· Proficiency with case‑management systems, digital evidence tools, and Microsoft Office Suite.

· Commitment to fairness, integrity, transparency, and public‑interest decision‑making.

What RIBO Offers

• Competitive Salary: Hiring range of $90,000 – $110,000, commensurate with experience.
• Retirement Savings: Up to 8% matching RRSP contributions to help you plan for the future.
• Health & Wellness Coverage: Robust health and dental benefits that go beyond the basics to support your overall well-being.
• Generous Paid Time Off: More than just standard vacation — our time-off policies include personal and sick days, a winter break, and early closures before long weekends to support true work-life balance.
• Professional Growth: Access to a dedicated training and education fund to support your ongoing learning and career development.
• Supportive Culture: Be part of a positive, collaborative environment where your ideas are valued and your contributions make a difference.

The Application Process

If you are interested in this role, please submit your resume and cover letter to careers@ribo.com including Manager, Discipline in the subject line.

Your cover letter should include:

• What interests you about RIBO
• What interests you about the role
• How your experience would contribute to success in this position

Application Deadline: April 8, 2026

At RIBO, we value diversity, equity, inclusion, and belonging. We are committed to building inclusive teams and an equitable workplace for all employees. We strive to provide an accessible candidate experience and encourage applicants to request accommodation by contacting careers@ribo.com.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: $110,000.00-$130,000.00 per year

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Paid time off
• RRSP match

Ability to commute/relocate:

• Toronto, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Do you have a strong knowledge of administrative law, procedural fairness, and tribunal processes?
• Do you have experience managing sensitive, complex, or high‑risk files in a regulated or adjudicative context?

Education:

• Bachelor's Degree (required)

Experience:

• Legal, Regulatory, Tribunal: 5 years (required)
• Leadership or Supervisory: 3 years (required)

Work Location: Hybrid remote in Toronto, ON