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Libro Credit Union jobs in Ontario

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    • Demonstrate strong knowledge of day-to-day banking products including demand deposit accounts, debit and credit cards, e-transfers, and statement services.
    • Prepare and manage documentation for personal and business banking accounts, unsecured credit and lending products, investment and other Credit Union products…
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    • Offer lending solutions including personal loans, lines of credit, credit cards, and simple mortgage lending.
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    • Support Branch Managers in effective credit risk management, operational efficiency, and adherence to Libro’s governance policies.
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    • Provide expert-level financial advice and solutions, including personal lending, home equity lines of credit, mortgages, day-to-day banking, and investment…
    • At Libro Credit Union, every employee and every customer are a member.
    • They will work with other members of the branch and regional teams to ensure all…
    • The Software Developer Analyst Level 3 will design, develop and maintain enterprise software applications, providing credit union staff and credit union members…
    • Join Libro Credit Union as a full-time Alternative Channels, Platform Solutions Manager – London Administration.
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Job Post Details

Service Representative - St. Thomas - job post

Libro Credit Union
3.8 out of 5 stars
St. Thomas, ON N5P 1G4
Full-time
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Job details

Job type

  • Full-time

Location

St. Thomas, ON N5P 1G4

Benefits

Pulled from the full job description

  • Tuition reimbursement

Full job description

Career Opportunity

Libro Credit Union is growing!
Join Libro Credit Union as a Full-Time Service Representative at our St. Thomas location

At Libro Credit Union, every employee and every customer are an member. Everything we do is about strengthening financial well-being for a better tomorrow.

Libro invests in our employee’s development and career ambitions. We value candidates who are accountable, courageous, inclusive, driven to perform and have a passion for supporting people, local business and communities in strengthening their financial well-being.

As a Certified B Corporation©, we use business as a force for good. That means:

  • Empowering people to live their most fulfilled lives.
  • Supporting businesses and communities to thrive.
  • Caring for the planet and economic growth through sustainable practices.

We are currently hiring a Full-Time Service Representative supporting our St. Thomas location.

The Service Representative is the first point of contact for members at Libro branches, providing essential day-to-day transactional support with a high level of service and accuracy. As the face of Libro in the branch, the Service Representative plays a critical role in maintaining trust, efficiency, and member satisfaction.

The Role:

  • Serve as the primary point of contact for members visiting the branch, calling in, or engaging through digital channels.
  • Deliver prompt, friendly, and accurate service, ensuring a positive member experience at every interaction.
  • Efficiently execute a range of routine banking transactions including deposits, withdrawals, bill payments, loan payments, and bank drafts.
  • Support members with digital banking needs, including troubleshooting, navigation, and use of self-serve platforms.
  • Handle member concerns or service issues with empathy, professionalism, and a focus on resolution.
  • Demonstrate strong knowledge of day-to-day banking products including demand deposit accounts, debit and credit cards, e-transfers, and statement services.
  • Recognize and act on opportunities to refer to branch specialists.
  • Adhere to all procedures regarding privacy, anti-money laundering (AML), and financial transaction verification.
  • Contribute to a positive and inclusive team environment that reflects Libro’s values and culture.

What We're Looking For:

  • A passion that aligns with Libro’s Purpose. We want to strengthen financial well-being for a better tomorrow and we’re looking for people to join us in making a difference to people, businesses, and communities.
  • Display the Libro values of Accountability, Courage, High Performance and Inclusive Mindset.
  • Front-line customer service or financial services environment.
  • Experience in a front-line customer service or financial services environment.
  • Strong attention to detail skills working within a fast-paced environment.

We Offer Total Reward Programs to Set You Up for Success In & Outside of Work:

  • Competitive salaries, pension plans, & incentive programs, that value your dedication.
  • Employee wellness programs, Employee & Family Assistance Program, fitness club discounts, technology offers, travel and entertainment deals.
  • Dedicated staff banking specialists to support strengthening your own financial well-being! Staff accounts and staff rates on products and services.
  • We believe in developing internal talent. Unlock your potential with tuition assistance and opportunities for advancement.

If you're passionate about helping your community, interested in being part of a remarkable team, and want to do your part to strengthen financial well-being for a better tomorrow - we want to hear from you!

Libro is committed to fostering a safe, healthy, and inclusive work environment that inspires respect. As an inclusive employer we are committed to providing a fully accessible recruitment process. Email us at careers@libro.ca any time during the recruitment process to let us know what supports you may need to be successful.

Please note the expected salary range for this role is available on the Libro Careers site, where candidates are required to apply.

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