Level Support jobs in Ottawa, ON

Location: Ottawa, Canada

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Ottawa, ON., (CAN.), Hybrid

Thales has a vacancy for an Obsolescence Specialist who is dedicated to providing Integrated Logistic Support (ILS) engineering and analysis with an emphasis on software application level obsolescence, including logistic support analysis, dependability, maintenance planning, technical documentation, publications and training for obsolescence concerns.

Regulatory Compliance Requirement

This position requires direct or indirect access to hardware, software or technical information controlled under the Canadian Export Control List and/or the US the Export Administration Regulations (EAR). All applicants must be eligible or able to obtain authorization for such access.

Accountable to the THALES Reliability Manager, the Obsolescence Specialist will;

• Develop, maintain and implement the Obsolescence Management Plan for software application-level obsolescence concerns.
• Investigate, collaboratively define, and develop a centralized list of high level software dependencies for a prioritized list of Configuration Items (CIs) documented in the System Breakdown Structure (SBS). High level software dependencies may include, but not limited to versions of Java supported, version of Operating Software (OS) supported, compute resourcing required (RAM, CPU), special drivers required, hardware required (display size, GPU).
• Investigate, collaboratively define, and develop a centralized list of high level obsolescence information for a prioritized list of Configuration Items (CIs) documented in the System Breakdown Structure (SBS). Obsolescence Information may include, but not limited to the following, software application version up rev cycles, software application patching cycles, upcoming changes to licensing models, obsolescence waivers.
• Establish an engineering artefact (Obsolescence Working Group Support Artefact(s)) or series of engineering artefacts that allow for continuous tracking of high level software dependencies, and obsolescence information within a Collaborative Work Environment (CWE), in accordance with stakeholder formatting requirements.
• Liaise with Authorized Technical Representative to coordinate with all teams to gather their technical inputs for the Obsolescence Working Group Support Artefact(s) and incorporate them into the formatted version for release of that artefact(s).
• Liaise with Authorized Technical Representative to work with other teams to schedule their inputs and risk manage the timelines of delivery of the Obsolescence Working Group Support Artefact(s).
• Attend Risk Review Meetings and speak to risk of completion and team interdependency of deliverables in that risk review forum.
• Implement approved changes to the Obsolescence Working Group Support Artefact(s). Track implementation and progress of artefact work or change resolution. Liaise with Authorized Technical Representative to coordinate with the SMEs associated with the Obsolescence Working Group Support Artefact(s) to validate and review document updates, as well as, determine applicable baselines. Provide the updated documentation to client upon completion. Develop Monthly Progress reports for client.
• Supervise and report on activities of the team. Host monthly Obsolescence Meetings to provide a program update to the internal/external stakeholders. Use Integrated Logistic Support Analysis methods to develop strategies to identify and mitigate obsolescence

Minimum Qualifications

• Proficient in excel data management, detailed oriented, systems thinking, in-depth knowledge of application licensing methods, expertise in version control and change management, ability to work with and maintain legacy systems, experience in managing relationships with software vendors, and expertise in infrastructure software frameworks, and their deployment (Java, dot net, virtualization technologies)
• Degree in Engineering, Computer Science or Technologist Diploma
• Minimum of 5 years of demonstrated experience performing ILS activities.
• Strong computer literacy, with proven experience with Microsoft products especially Word, Excel and PowerPoint essential.
• Experience interfacing between various internal/external stakeholders.

• Project Management.
• Previous experience working with a defense contract.
• Experience supporting an operational military asset.

Schedule: 40 hours per week

Physical Environment: Office

Travel: Occasional domestic or international travel may be required, which will include access to government facilities and assets.

Pay Transparency

The anticipated Total Target Compensation (TTC), inclusive of annual salary and bonus eligibility, for this role is $85,000 to 125,000 CAD Annual. The Company reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s status protected by local, provincial, and federal laws.

AI

We use artificial intelligence–enabled tools as part of our recruitment process to support activities such as candidate discovery, résumé matching, and interview scheduling. These tools may help screen and assess applications and recommend potential matches based on the requirements within the job description. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters. Artificial intelligence does not make hiring decisions on our behalf.

What We Offer

• Thales provides an extensive benefits program for all full-time employees working 24 or more hours per week and their eligible dependents, including the following:
• Company paid Extended Health, Dental, HSA, Life, AD&D, Short-term Disability, Cancer Care Program, travel insurance, Employee Assistance Plan and Well-Being program.
• Retirement Savings Plans (RRSP, DCPP, TFSA) with a company contribution and a match to a DCPP, with no vesting period.
• Company paid holidays, vacation days, and paid sick leave.
• Voluntary Life, AD&D, Critical Illness, Long-Term Disability.
• Employee Discounts on home, auto, and gym membership.

Why Join Us?

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Thales provides an extensive benefits program for all full-time employees working 24 or more hours per week and their eligible dependents, including the following:

• Company paid Extended Health, Dental, HSA, Life, AD&D, Short-term Disability, Cancer Care Program, travel insurance, Employee Assistance Plan and Well-Being program.
• Retirement Savings Plans (RRSP, DCPP, TFSA) with a company contribution and a match to a DCPP, with no vesting period.
• Company paid holidays, vacation days, and paid sick leave.
• Voluntary Life, AD&D, Critical Illness, Long-Term Disability.
• Employee Discounts on home, auto, and gym membership.

Thales is an equal opportunity employer which values diversity and inclusivity in the workplace. Thales is committed to providing accommodations in all parts of the interview process. Applicants selected for an interview who require accommodation are asked to advise accordingly upon the invitation for an interview. We will work with you to meet your needs. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.

This position requires direct or indirect access to hardware, software or technical information controlled under the Canadian Export Control List, the Canadian Controlled Goods Program, the Canadian Industrial Security Program, the US International Traffic in Arms Regulations (ITAR) and/or the US Export Administration Regulations (EAR). All applicants must be eligible or able to obtain authorization for such access including eligibility to the Canadian Controlled Goods Program and able to obtain a Canadian NATO Secret clearance.