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Job Post Details

IT Support Specialist - job post

The Lake Louise Ski Area Ltd
3.7 out of 5 stars
1 Whitehorn Rd, Lake Louise, AB
Full-time

Job details

Job type

  • Full-time

Shift and schedule

  • Weekends as needed
  • Nights as needed
  • Evenings as needed

Location

1 Whitehorn Rd, Lake Louise, AB

Benefits

Pulled from the full job description

  • RRSP match
  • Extended health care

Full job description

Come work with us in Lake Louise. Live, Work, Play surrounded by awe-inspiring views!

The Lake Louise Ski Resort is a world-class ski area nestled in the heart of the Canadian Rockies. We are a year-round operation, operating as a ski resort in the winter months and as a sightseeing gondola in the summer months.

Whether you want to work indoors or outdoors, no day will ever be the same. As an employee you can expect a great working environment, employee benefits, competitive wages and the experience of a lifetime.


At present some of our Employee Perks include:

  • LLSR Summer lift pass
  • Free employee transportation from the resort to Lake Louise Village
  • Staff rates on Lakeshore Shuttles (Summer only)
  • Food and Beverage discounts at designated cafeterias and restaurants
  • Retail store discounts
  • Staff rates at Skoki Backcountry Lodge
  • Complimentary tea, coffee and hot chocolate at designated cafeterias when you provide your own reusable mug
  • Employee recognition programs
  • Long Service Award programs
  • Opportunity for educational growth and development
  • Optional subsidized staff housing for full-time employees
  • Awesome Staff events, activities, and team building events throughout the season
  • RRSP matching contribution depending on length of service
  • Extended health care plan depending on length of service
  • Year-round employees may be eligible for spousal and family passes


Job Description:

The ideal candidate will be a positive, outgoing and self-motivated individual well versed in a broad range of Information Technology disciplines. This position will include providing desktop and application support, and working on major IT projects, as assigned. An excellent verbal and written communicator, the successful candidate will work with other members of the Information Technology team to support and maintain the technologies at the Lake Louise Ski Resort.


Job Responsibilities:

  • Frontline Support: Deliver friendly, face-to-face, and remote IT support to staff across all resort departments (Rentals, Snow School, Food & Beverage, and Operations)
  • Field Operations: Ski or snowboard to mid-mountain/top-of-mountain lodges and lift huts to troubleshoot and repair hardware, printers, and network connections in alpine environments
  • Endpoint & Identity Management: Configure, deploy, and maintain resort hardware (PCs, laptops, tablets, IP phones, and printers) and manage seasonal staff accounts/permissions in Active Directory
  • Resort Technology Support: Assist with the daily setup, testing, and troubleshooting of guest-facing systems, including Point of Sale (POS) terminals, waiver stations, receipt printers
  • Network Maintenance: Help install, document, and troubleshoot network devices (switches, wireless access points, and cabling) across the resort
  • System Backups & Disaster Recovery: Monitor daily data backups (Veeam/Proxmox) and assist with disaster recovery testing and procedures.
  • Hardware Maintenance: Independently diagnose, repair, or replace common PC and peripheral hardware
  • Vendor Relations: Build and maintain professional relationships with hardware, software, and local service vendors.
  • Other Responsibilities as required


Job Requirements/Qualifications:

  • Ski/Snowboard Ability: Intermediate to Advanced skiing or snowboarding ability; comfortable navigating groomed and off-piste terrain in various winter weather conditions while carrying a backpack with tools/parts.
  • Communication Skills: Excellent written and verbal communication skills; friendly, approachable, and service-oriented
  • Stress Management: Able to prioritize, multitask, and stay calm during high-pressure situations
  • Operating Systems: Expert working knowledge of Windows operating systems and Microsoft applications
  • Identity & Server Admin: Experience with Windows Server administration, Active Directory
  • Networking Knowledge: Solid understanding of computer networking principles (TCP/IP, DHCP, DNS) and basic administration of switches and wireless access points
  • Physical Installations: Experience with structured cabling systems (copper/fiber-optic) and mounting equipment in server racks
  • Backups: Experience with data backup and restore systems (Veeam or Proxmox experience is a strong asset).


Assets:

  • Experience supporting Point of Sale (POS) software and payment terminals
  • Knowledge of SQL Server and database queries.
  • Familiarity with IT ticketing systems


Work Schedule:

40 hours / week, flexible scheduling

Shifts will include most holidays and weekends and may include evenings and/or nights as required.


Dress Code:

Maintenance/Outdoor Uniform – To be discussed at time of Interview
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