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Job Post Details

Defence Construction Canada logo

Lead, ITSM and Asset Management - job post

Defence Construction Canada
3.9 out of 5 stars
Ottawa, ON•Hybrid work
$93,938–$122,116 a year
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Job details

Pay

  • $93,938–$122,116 a year

Location

Ottawa, ON•Hybrid work

Benefits

Pulled from the full job description

  • Paid time off
  • Dental care
  • Employee assistance program
  • Disability insurance

Full job description

Who Can Apply?:
Internal (DCC Employees) and External (General Public)
Salary Range:
$93,938 - $122,116
Employment status:
Continuing
Flexible work option:
Hybrid (2 days/week)
Term Length:
Security Level:
Secret
Language Requirement:
Bilingual Mandatory
Closing Date:
18/08/2026
Country:
Canada


The Lead, ITSM and Asset Management (known internally as Lead, IT Support Services) supports the oversight of the implementation, maintenance, and continuous improvement of IT Service Management (ITSM) processes and IT asset lifecycle management. This role ensures alignment with industry best practices (e.g., ITIL), drives operational efficiency, and supports compliance and governance across IT services and assets. This role will also manage and mentor a team of ITSM and Asset Management analysts and specialists.

Key Responsibilities:

  • Support the development and optimization of ITSM processes including Incident, Problem, Change, and Request Management.
  • Manage the LCM Partner
  • Manage the IT asset lifecycle, including procurement, refresh planning, deployment, tracking, inventory and disposal of hardware and software assets.
  • Ensure data accuracy and integrity in the Configuration Management Database (CMDB).
  • Collaborate with cross-functional teams to ensure service delivery meets business needs.
  • Monitor performance metrics and generate reports to support decision-making and continuous improvement.
  • Provide leadership and guidance to team members, fostering a culture of accountability and service excellence.
  • Ensure compliance with licensing, regulatory, and security requirements related to IT assets.
  • Develop and maintain effective relationships with DCC, and with industry, the Client-Partners and/or stakeholders

Other

  • Coordinate with vendors for technical support and on warranty claims, as required
  • Other duties as assigned

Qualifications:

  • Proven experience in ITSM and asset management roles, with leadership responsibilities.
  • Strong understanding of ITIL framework and ITSM tools (e.g., ServiceNow, Jira Service Management).
  • Strong understanding of the Microsoft Suite of products, including Azure, M365 and Intune
  • Experience with asset management systems and CMDB maintenance.
  • Excellent analytical, organizational, and communication skills.
  • ITIL certification and experience with audit/compliance processes are highly desirable.
  • Bilingual in French and English is mandatory.

SKILLS

General and Specific Knowledge

  • Best practices, methods, trends and legislation in information technology
  • Knowledge of operating systems, security protocols, hardware, software applications and cloud technologies
  • Project management principles

Formal Education and/or Certification(s) and Experience

  • Minimum: college diploma in an IT discipline with eight years’ relevant experience, or the equivalent
  • Preferred: undergraduate degree in an IT discipline with a minimum of five years’ relevant experience in IT service management and operations

Abilities

  • Use applicable computer software and operating systems
  • Write end-user instructions
  • Apply project management principles

DEVELOPMENT AND LEADERSHIP

  • Lead and manage direct reports
  • Provide functional advice and guidance to IT staff and DCC employees


Working Conditions: Hybrid work environment with a minimum of 2 days in the office.

Check out your benefits
Working with us offers excellent opportunities for growth and advancement—and entitles you to one of the job market’s best benefits packages valued at between 25 and 30% of your salary.

Your package includes:

Health and Wellness

  • 100% employer-paid annual sick leave, and health and dental premiums
  • $400 wellness allowance to help cover expenses such as a gym membership
  • $2,500 for mental health services on top of regular $2,500 paramedical coverage
  • Telus Virtual Health Care and $750 Health Care Spending Account for some expenses not covered under provincial plans

Home and Family

  • Life, accidental-death, and short-term disability insurance
  • Enhanced inConfidence employee and family assistance program
  • Maternity and parental leave top-up plan to 93% of regular gross earnings for up to 37 weeks
  • Flexible workplace options, including $400 allowance every two years, to support working from home

Leave and Retirement

  • Public-service pension
  • Comprehensive vacation and other paid-leave plans, along with enhanced travel benefits coverage

To begin a career with Defence Construction Canada (DCC), you must be a Canadian Citizen or a permanent resident of Canada. As a condition of employment with DCC, a minimum reliability security status clearance is required and some roles may require secret security status clearance.

DCC is responsible for the Personnel Security Clearance process. Typically to be eligible for a "Reliability" clearance, you must have five years of verifiable background information and to be eligible for a "Secret" clearance, you must have 10 years of verifiable background information. The process usually involves reference inquiries, verification of qualifications, criminal records checks, and credit checks (as required) and may require fingerprints. For more information about obtaining a security clearance, please review the Standard on Security Screening.

The appropriate security clearance is a condition of employment and it is the candidate’s or employee’s responsibility to ensure, they are able to obtain and maintain their required security level clearance to begin or continue their employment with DCC. Failure to obtain or maintain, the appropriate level of security clearance means either the candidate or employee will not receive a job offer, the conditional offer will be rendered null and void or their employment will be terminated with cause. A thorough security clearance process will be applied to all candidates or employees considered for an appointment; this process includes inquiries, verifications and assessments regarding matters such as, but not limited to:

  • criminal record checks

  • reference checks

  • previous employment

  • open source checks

  • credit/financial status


DCC's Code of Business Conduct (Code) is a condition of employment. It serves to enhance public confidence in the integrity of DCC Employees and provides clarity to Employees on a number of issues, including real or perceived conflicts of interest. Before applying to this (or any) position at DCC, candidates shall familiarize themselves with the Code, because new employees are required to certify that they have read, understood, and agreed to observe the Code upon commencing work at DCC. Employees are further required to review their obligations under the Code and notify the President's Office of any changes in their circumstances at the earliest possible opportunity, and to complete the Annual Update once a year.


Be part of a diverse and inclusive workplace!

Roles at DCC will require security at various levels including Reliability, Secret, Top Secret and for Canadian Eyes Only (proof of Citizenship required). While we welcome applications to our roles who are not Canadian citizens who are eligible to work in Canada and have at least 5 years of verifiable background information, selection will depend on the specific role’s requirements.

At DCC, we are committed to ensuring everyone has a voice and can be their authentic selves in our workplace. We actively encourage applications from all, including but not limited to, women, Indigenous Peoples, persons with disabilities, visible minorities and members of the LGBTQ2+ community.

DCC’s goal is to provide barrier-free access to employment opportunities and workspaces for employees and candidates. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, accessible meeting rooms or other accommodations), please let us know and we will work with you to meet your needs. Should you require accommodation, please email careers@dcc-cdc.gc.ca.

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