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Junior Support Developer jobs

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    • Assist with customer support escalations.
    • 1-3 years of relevant experience in technical support or operations.
    • 24/7 Incident Monitoring and Response.
    • View all Evolvic jobs - Remote jobs - Junior Analyst jobs in Remote
    • Salary Search: Junior Site Health Monitoring Analyst salaries in Remote
    • Working under the guidance of senior engineers and squad leads, you will collaborate with Product, Hardware Engineering, Software Engineering, and Operations…
    • Drives the overall software development lifecycle including working across functional teams to transform requirements into features, managing development teams…
    • Cross organizational support – remote support for other locations.
    • Provide support and management of physical access and general security of the premises where…
    • Whether you're creating the scalable frameworks that power our system or using those tools to deliver customer-facing features, you'll work with cutting-edge…
    • Brim Financial is a category defining fintech, building the operating system for credit cards and payments.
    • Build and maintain services and RESTful APIs that…
    • Help troubleshoot integration issues and support ongoing maintenance activities.
    • Assist with the development, customization, testing, and support of solutions…
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    • We’re seeking a Junior UI/UX Web Designer to help create intuitive, high-converting web and mobile experiences.
    • An interest in fitness or wellness is a bonus.
    • Skills in these technologies can support varied projects and help you contribute across the development lifecycle.
    • Document each section of code in existing and newly created pages to help assist with long-term maintenance and support.
    • About the Role* Entry-level position supporting day-to-day data center operations.
    • Schedule: 24/7 environment (day, night, weekend shifts, and occasional on-…
    • Provide basic I.T. support for connecting systems together.
    • Provide support during system testing and deployment in agricultural environments.
    • On-call service/support for existing installations.
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    • Provide post-sale technical and installation support on the projects you work on.
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Job Post Details

Junior Site Health Monitoring Analyst
Evolvic
Remote
$37,856.92–$70,621.22 a year
Full-time
Apply on company site

Job details

$37,856.92–$70,621.22 a year
Full-time
Remote

Full job description

We are seeking Junior Site Health Monitoring Analysts to provide 24/7 Level 1 support for our digital platforms. This role is critical for maintaining website health, managing incidents, and supporting business operations. The ideal candidate will be detail-oriented, communicate effectively, and thrive in a fast-paced environment.

Key Responsibilities

  • 24/7 Incident Monitoring and Response
  • Provide round-the-clock L1 support to detect and respond to website issues
  • Classify and assign priority to incidents based on impact and urgency
  • Initiate and manage real-time communication bridges for high-priority issues
  • Escalate incidents to appropriate teams and vendors for swift resolution

Communication & Documentation

  • Draft and distribute timely incident communications to stakeholders
  • Request and document Root Cause Analysis from resolving teams
  • Maintain SOPs library and Known Error Database for recurring issues

Monitoring & Observability

  • Proactively monitor website health through dashboards and automated tools
  • Evaluate monitoring coverage and identify gaps in observability
  • Monitor communication channels (Slack, Microsoft Teams, email)

Business Operations Support

  • Validate returns and refunds reconciliation
  • Ensure shipment data alignment across systems
  • Monitor order flow between Shopify, OMS, and finance platforms
  • Assist with customer support escalations
  • Manage BOPIS store operations (opening/closing features)

Required Qualifications

Experience

1-3 years of relevant experience in technical support or operations

Skills

  • Strong incident management and troubleshooting skills
  • Excellent communication skills (written and verbal)
  • Experience with monitoring tools and dashboards
  • Ability to work in 24/7 shift-based environment

Strong attention to detail and ability to prioritize

Job Type: Full-time

Pay: $37,856.92-$70,621.22 per year

Experience:

  • Strong incident management and troubleshooting skills: 2 years (preferred)
  • Experience with monitoring tools and dashboards: 2 years (preferred)

Work Location: Remote

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