Junior Helpdesk Support jobs

Junior Security Specialist

Tecnet – Innovating IT Solutions Since 1974

About Us
Tecnet is Canada’s longest-standing IT services provider, offering a wide range of solutions, including hardware, software, networking, and both physical and cyber security. With major hubs in Victoria and Vancouver, and over 35 Authorized Service Centres (ASC) across British Columbia, we’re committed to supporting communities across urban and rural areas with high-quality IT solutions.

Learn more about us at www.tecnet.ca.

Role Overview

The Junior Security Specialist is responsible for supporting and maintaining physical security technology solutions across client environments, with a primary focus on Verkada systems and related security technologies. This role serves as a key liaison between end users, client stakeholders, and internal teams to ensure security solutions are effectively implemented, administered, and supported. The ideal candidate is personable, technically curious, and committed to delivering a high level of customer service while learning and growing within a security technology environment.

Why Work with Us?

• Legacy of Excellence: Be part of a company with over 50 years of experience and a trusted reputation in the IT services industry.
• Career Development: We prioritize your professional growth with opportunities for training, certifications, and skill development.
• Diverse Challenges: Work on a wide variety of projects and solve unique technical challenges for a diverse range of clients.
• Work-Life Balance: Enjoy flexible hours, a supportive team culture, and a healthy balance between your work and personal life.

Schedule
This is a full-time permanent position with 8-hour shifts from Monday – Friday, for a total of 40 hrs weekly.

What We Offer
Competitive Salary:

• $60,000.00–$70,000.00 per year. Salary to commensurate with experience.

High Value Benefits:

• Extended Health Care
• Dental & Vision Care
• On-Site Parking
• Paid Time Off

Benefits begin following 3 months of continuous employment.

What You’ll Do

Security Technology Support

• Assist with the administration and support of Verkada and related security systems.
• Troubleshoot and resolve basic system, user, and access-related issues.
• Provide technical assistance to users and client representatives.
• Escalate complex issues to senior technical resources as required.

Client Engagement & Communication

• Serve as a primary point of contact for client inquiries related to security technologies.
• Build positive relationships with stakeholders at client locations.
• Communicate system updates, changes, and recommendations effectively.
• Provide end-user guidance and training when required.

Documentation & Coordination

• Maintain accurate records of service requests, issues, and resolutions.
• Assist with coordinating system deployments, upgrades, and maintenance activities.
• Ensure all work is documented in accordance with company standards.
• Support internal teams with project and operational activities as needed.

What We’re Looking For

Skills & Qualifications

• Strong verbal, written, and interpersonal communication skills.
• Ability to build positive working relationships with clients and end users.
• Technical aptitude and willingness to learn security systems and software platforms.
• Strong organizational and problem-solving abilities.
• Ability to manage multiple priorities and deadlines.
• Proficiency with Microsoft Office applications (Word, Excel, Outlook).
• Ability to document technical activities accurately and thoroughly.
• Previous security technology experience is considered an asset but is not required.

Commitment

• Demonstrates a positive and professional attitude.
• Willingness to learn new technologies and security platforms.
• Ability to work independently and collaboratively within a team environment.
• Commitment to providing exceptional client service.
• Adherence to security, privacy, and confidentiality requirements.

Thanks for applying! While we appreciate every application, only shortlisted candidates will be contacted for an interview.

Pay: $60,000.00-$70,000.00 per year

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• On-site parking
• Vision care

Application question(s):

• Are you available Monday to Friday for a 40 hour work week?
• Please describe your technical experience and exposure to working with security systems in detail.

Experience:

• Microsoft Office: 3 years (required)

Location:

• Victoria, BC (required)

Work Location: In person