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    • Communication issues to level 3 support.
    • Provide support during new project setup.
    • Help answer support request on the systems we developed.
    • Successfully interact with customers - offering support, training and presentations.
    • Proactively reach out to customers for provision of support via telephone…
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    • Counseling, and relocation support services.
    • This position is available full-time or part-time.
    • Competitive salary starting from $4,337 - $6,413/month for new…
    • Foundational understanding of Windows and macOS desktop environments.
    • Provide day-to-day end-user support across macOS, iOS, and Windows 11 environments across…
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    • Assist with additional client support responsibilities as needed.
    • Act as the frontline support team, handling inbound client inquiries while supporting and…
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    • Assist with classroom technology setup and support.
    • Experience in IT support, preferably in an educational setting.
    • Maintain the domains owned by the school.
    • Experience with desktop support tasks such as peripheral device setup and user account management.
    • IT support & MSP: 2 years (required).
  • View similar jobs with this employer
    • Counseling, and relocation support services.
    • This position is available full-time or part-time.
    • Competitive salary starting from $4,337 - $6,413/month for new…
  • View similar jobs with this employer
    • Counseling, and relocation support services.
    • This position is available full-time or part-time.
    • Competitive salary starting from $4,337 - $6,413/month for new…
  • View similar jobs with this employer
    • Counseling, and relocation support services.
    • This position is available full-time or part-time.
    • Competitive salary starting from $4,337 - $6,413/month for new…
    • Extensive equipment support experience with Dell.
    • If necessary, liaise with third-party support and equipment vendors.
    • Driver’s license in good standing.
    • Time System assistance and support:
    • End User and Payroll support:
    • This will include creating basic support cases, review interfaces end execute basic test…
    • Coordination and support for fulfillment processes, including support for Deposco and Shipstation systems.
    • Additional technical support related to skill set may…
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    • · Document and maintain solutions in appropriate support systems.
    • · Experience in end-user support, assisting and training.
    • Health and Dental Benefits Plan.
    • Serve as a trusted advisor to customers, providing technical guidance and support throughout the sales process.
    • Familiarity with CRM software and sales tools.
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Job Post Details

Application Support Specialist - job post

Sixense Solutions Canada Ltd.
Toronto, ON
$60,000–$70,000 a year - Permanent, Full-time, Casual

Job details

Pay

  • $60,000–$70,000 a year

Job type

  • Casual
  • Permanent
  • Full-time

Location

Toronto, ON

Benefits

Pulled from the full job description

  • Paid time off
  • Vision care
  • Dental care
  • Life insurance
  • Disability insurance
  • Company pension
  • RRSP match

Full job description

Job Summary

We are seeking a an Application Support Specialist to provide technical support, troubleshoot application issues, and ensure the smooth operation of business critical systems. The ideal candidate will work closely with users, IT teams, and vendors to resolve incidents, maintain system performance, and support application enhancements. Strong problem-solving skills, customer service orientation, and experience with application support, incident management, and system troubleshooting are essential.

Tasks and Responsibilities

  • Provide support by phone or email to our user base for established clients:
  • Help answer support request on the systems we developed
  • Log, track, and prioritize incidents and service requests
  • Guide our users remotely to solve their issues
  • Help us grow our knowledge base of issues/resolutions items
  • Communication issues to level 3 support
  • Provide support during new project setup
  • Develop and run script to reduce user errors
  • Assist with application testing, validation, and user acceptance testing (UAT) for new releases and enhancements
  • Assist in data validation, troubleshooting data discrepancies, and supporting data migration activities
  • Develop, maintain, and automate scripts to improve system efficiency and reduce user errors
  • Test application fixes, enhancements, and software releases before deployment
  • Collaborate with development and QA teams to improve application performance and usability

Skills and Qualifications

  • Strong proficiency in Microsoft SQL server and advanced T-SQL advanced querying including joins, stored procedures and (CTEs), views, functions, and stored procedures
  • Experience with source control systems such as Git or Mercurial
  • Advanced Microsoft Excel skills, including formulas, pivot tables, data analysis, lookups, and reporting
  • Excellent written and verbal communication skills with the ability to interact effectively with both technical and non-technical stakeholders
  • Self motivated and proactive, with the ability to work independently while contributing effectively to team objectives and initiatives
  • Ability to support multiple projects simultaneously and work in a fast-paced environment
  • Strong analytical, troubleshooting, and problem-solving skills with attention
  • Degree, diploma or certificate in Computer science, Information Technology or a related field is preferred

Join us as an Application Support Specialist where your technical expertise will empower users worldwide! Be part of a team that values innovation, collaboration, and continuous learning—helping us deliver reliable technology solutions every day!

*Only candidates being considered for this position will be contacted. Sixense Canada is an equal opportunity employer committed to diversity and inclusion. If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Our team will directly work with you to ensure you are fully able to participate in the process.*

Salary Range: $60,000-$70,000 annually

Pay: $60,000.00-$70,000.00 per year

Benefits:

  • Casual dress
  • Company pension
  • Dental care
  • Disability insurance
  • Life insurance
  • On-site parking
  • Paid time off
  • RRSP match
  • Vision care

Work Location: In person

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