Integration Support jobs in Surrey, BC

Company Overview

Pacificom Integration Ltd is a turn-key Systems Integrator with a strong focus on building our own software and hardware solutions to successfully deploy fully integrated technology systems in Educational and Healthcare market verticals.

Summary

Pacificom is looking for a proactive and customer oriented Systems Integration Technician (Div 27/28) to join our team. NOTE: This is not Div 26 (electrical)

This role is ideal for experienced professionals in building and servicing building security systems or those seeking an opportunity to apply and build their skills in a dynamic environment, focused on electronic access control, IP-based CCTV, burglar alarm monitoring, IP audio, IP Life Safety, and IT cabling and network infrastructure.

As a Systems Integration Technician (Div 27/28), you will be responsible for providing excellent system installs for our clients, with a primary focus on building security systems, IP audio and IT cabling infrastructure. You will also be exposed to system programming, commissioning, and developing valuable troubleshooting skills. Your role will be crucial in ensuring the functionality and reliability of building security and audio in healthcare and institutional environments across Western Canada, directly contributing to customer satisfaction. This role is primarily field work, performing on-site services at client locations implementing our solutions.

Responsibilities

• Provide installation support and expertise, including diagnosis, installation, programming, commissioning and training of IP based electronic access control, CCTV, intrusion systems, intercom systems, Voice-over-IP based audio and life safety systems( Nurse Call, AV, Public Address), and building structured cabling networks.
• Diagnose and resolve technical network issues (LAN/WAN), including connectivity, IP configurations, DHCP, DNS, and basic routing, ensuring proper system operation.
• Provide excellent customer service, maintaining clear, professional, and empathetic communication in all interactions.
• Perform on-site client visits for installation, configuration, maintenance, and troubleshooting of Security systems, Audio systems, IP telephony, and IT network infrastructure.
• Collaborate with the team to build large and complex systems in new and retrofit construction environments.
• Assist with cabling installations (audio, network, or others), contributing to the overall infrastructure.
• Actively participate in team meetings to discuss solutions, improvements, and support/deployment strategies.
• Stay updated on new technologies and best practices in professional sound, IP telephony, networking, and technical support.

Qualifications

• Experience with installing IP-based security systems including, IP access control, IP CCTV, intercoms, intrusion etc.
• Experience with IP audio and life safety systems such as Nurse Call, Public Address, AV, phone systems would be a valuable asset.
• Technical knowledge of networking (LAN/WAN), including TCP/IP, basic routing, firewalls, DHCP, and DNS would be an asset.
• Willingness and ability to perform regular field work throughout BC.
• Excellent customer service skills and interpersonal communication, both verbal and written.
• Ability to troubleshoot effectively, work independently, and manage multiple tasks.
• Valid driver's license and ability to travel to client locations.
• Be based / live in the Surrey, BC area

If you're ready to take your career to the next level and grow with a company that values innovation and teamwork, we invite you to apply today!

Pay: $35.00-$38.00 per hour

Expected hours: 40.0 per week

Benefits:

• Extended health care

Experience:

• Leadership: 3 years (required)
• Div 27/28 System Integration: 5 years (required)

Licence/Certification:

• Driving Licence (required)

Willingness to travel:

• 75% (required)

Work Location: In person