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Insurance Medical Services jobs in Ottawa, ON

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    • A clear view of your assets.
    • Perform monitoring of services for assigned project and/or Quality Assurance Department.
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    • Sales or customer service experience is helpful but not required.
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    • Sales or customer service experience is helpful but not required.
    • Comprehensive benefits package including medical, dental, and prescription coverage.
    • Verify patient demographics and insurance information.
    • Knowledge of medical terminology is an asset.
    • Assist with obtaining previous medical records and…
    • Professional indemnity insurance fully covered by Health NZ.
    • Contribute to quality assurance, service development and continuous improvement.
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    • Administer employee medical and group benefits enrollment throughout the employee lifecycle, including new hires, promotions, and terminations.
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    • Every employee receives full benefits including medical, dental, optical and life insurance with the premiums paid for by OZ Optics.
    • Every employee receives full benefits including medical, dental, optical and life insurance with the premiums paid for by OZ Optics.
    • Group insurance and benefits, 100% company sponsored.
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    • Utilisation quotidienne d’un ordinateur, du dossier médical électronique et d’outils administratifs ou cliniques.
    • Milieu de travail collaboratif et flexible.
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    • Comprehensive medical, dental, and vision coverage.
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Job Post Details

Clinical patient advisor - job post

LASIK MD
3.9 out of 5 stars
Ottawa, ON K1Z 8R1
$23.22–$30.18 an hour - Temporary, Full-time
You must create an Indeed account before continuing to the company website to apply

Job details

Pay

  • $23.22–$30.18 an hour

Job type

  • Temporary
  • Full-time

Shift and schedule

  • Monday to Friday

Location

Ottawa, ON K1Z 8R1

Full job description

See if you are our next :
CLINICAL PATIENT ADVISOR
Working in a LASIK MD clinic (an affiliated entity of Vision Group) is to help improve people's eyesight. It is having the feeling of a mission accomplished and a job well done. It is seeing happiness in the eyes of patients and realizing that you have changed the way they see life. All of this can be achieved while having the opportunity to build a stable and rewarding career that meets your full potential.
We are seeking a high-performing, people-oriented communicator to join our medical clinic team as a Clinical Patient Advisor. In this role, you will act as a trusted point of contact for prospective patients who have completed a consultation for a vision correction procedure (LASIK or IOL surgery), helping them navigate to a confident decision.
The wage range for this role is between $23.22-$30.18/hr and we currently have one vacant position.
A look at your benefits
  • A temporary, full-time position (32 to 40 hours per week)
  • Free LASIK surgery, three weeks of vacation, three sick days, one floater day, and one wellness day
  • Group insurance plan, telemedicine services, group RRSP with an employer contribution, and a structured incentive bonus
  • Ongoing training focused on a consultative approach to clinical care and services for patients
Your tasks at a glance
  • Support patients throughout their journey and play a key role in their decision-making process, while contributing to the clinic’s growth.
  • Meet with prospective patients immediately following their pre-operative assessment
  • Serve as a bridge between clinical expertise and personal decision-making, translating medical information into clear, personalized value.
  • Clarifying information they received from the medical team
  • Helping patients navigate their decision with clarity, compassion, and confidence
  • Clearly and transparently present vision correction options, benefits, and financial aspects
  • Guide patients through pricing options and payment methods
  • Adapt your communication approach to match each patient’s mindset, concerns, and motivations
  • Book surgery dates and coordinate logistics
  • Maintain accurate records in the patient file and follow compliance standards
  • Maintain a high rate of patient follow-through to treatment using trust-building strategies and proactive, personalized follow-ups
  • Record short, personalized video messages, voice messages or calls to patients as reminders, or warm touchpoints to improve treatment follow-through, as required
A clear view of your assets
  • You are warm, poised, and engaging, and people trust you easily
  • You understand how to guide someone from hesitation to clarity, through presence and insight
  • You are highly articulate and have experience in high-touch roles such as client services, health care, aesthetics, hospitality, or coaching
  • You understand timing and verbal pacing. You know when to reassure, when to listen, and when to help someone make the next move
  • You’re comfortable discussing pricing with discretion and professionalism
  • You’re detail-oriented and organized. Someone who can juggle multiple files while staying focused
  • You are results-oriented and able to work independently as well as collaboratively
  • At least two years of experience in consultative sales, client development, or any results-driven role is considered an asset.
  • Required: You can travel for work/training between our three LASIK MD clinics in the region: Ottawa, Ottawa West & Gatineau.
  • Required: You have excellent communication skills, you speak English et français également (advanced intermediate level of French required due to the nature of the tasks or interactions with our French-speaking patients).
  • Schedule: You have flexible work availability Monday to Friday (8:00 am-5:00 pm), with availability to work occasional Saturdays.
From our point of view
If you believe you are the right candidate for this position and are eager to join a passionate, dedicated team, we encourage you to apply today.
Join our team, where our Great Place to Work® certification reflects our commitment to creating a culture of support and inclusion for every member of our organization.
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