Infrastructure Support Specialist jobs

Crane Supply is Canada's premier distributor of quality pipe, valves, fittings and piping accessories. Our key market segments include Industrial and Commercial Contractors, Industrial Maintenance, Repair and Operations (MRO), Fabricator, and Engineering Procurement and Construction firms.

IT SUPPORT & INFRASTRUCTURE ADMINISTRATOR

The IT Support & Infrastructure Administrator reports to the Director of Information Technology and provides reliable, responsive technical support to employees across the organization. As the primary point of contact for the IT Help Desk, the position diagnoses and resolves hardware, software, access, connectivity, and business-application issues.

The role also supports the administration and security of the organization’s user accounts, endpoints, network infrastructure, communications systems, and servers. Working with internal stakeholders and external service providers, the Administrator monitors system performance, coordinates technology lifecycle activities, maintains technical documentation, and identifies opportunities to improve IT services, security, and operational efficiency.

Principal Responsibilities

• Manage Help Desk requests and provide first- and second-level technical support.
• Troubleshoot hardware, software, network, printing, mobile, and business-application issues.
• Set up and maintain user accounts, permissions, and system access.
• Support employee onboarding, role changes, and offboarding.
• Install, configure, and maintain computers, mobile devices, payment terminals, multifunction printers, and label printers.
• Monitor and troubleshoot LAN, WAN, Wi-Fi, VPN, switches, firewalls, and access points.
• Coordinate infrastructure upgrades, replacements, and scheduled maintenance.
• Provide routine Windows and Linux server administration support.
• Support secure system configurations and PCI DSS requirements.
• Maintain IT equipment, spare devices, asset records, and technical documentation.
• Coordinate escalated issues with vendors and external service providers.
• Identify recurring issues and recommend improvements to IT systems and processes.

Qualifications and Experience

• Diploma or degree in Information Technology, Computer Science, or a related field or equivalent experience.
• 3 to 5 years of experience in IT support, systems support, or infrastructure administration.
• Working knowledge of Windows, Linux, Office 2024, Microsoft 365, mobile-device management, and user-access administration.
• Knowledge of TCP/IP, DNS, DHCP, VLANs, VPNs, switches, firewalls, and wireless networks.
• Experience supporting payment terminals, printers, mobile devices, and business applications.
• Familiarity with cybersecurity practices, patching, endpoint protection, and PCI DSS is an asset.
• Strong troubleshooting, communication, customer-service, and organizational skills.
• Ability to work independently, manage competing priorities, and escalate issues appropriately.

HOW TO APPLY

• Qualified individuals are encouraged to submit their resumes
• We thank all applicants for their interest, but only those selected for an interview will be contacted.

This position is located in Canada. Applicants must have Canadian work authorization in order to be considered. Sponsorship is not available. Crane Supply is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and discriminatory free environment for all employees. We welcome applications from people with disabilities and, where practicable, accommodations are available on request for candidates taking part in all aspects of the selection process.

Job Type: Full-time

Pay: $55,000.00-$60,000.00 per year

Benefits:

• Casual dress
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Profit sharing
• RRSP match
• Tuition reimbursement
• Vision care

Education:

• Bachelor's Degree (preferred)

Work Location: In person