Skip to main content
Post your resume and find your next job on Indeed!

Information Technology jobs in Windsor, ON

Sort by: -
    • Install, configure, and maintain end-user hardware and software, including desktops/laptops (PC & Mac), mobile devices, telephones, and peripherals.
    • Our expertise in mould design and tuning—combined with the latest technology in graining, material haptics, and colour—ensures exceptional results in our cast‑…
    • Strong technology project management skills focused within an information systems and infrastructure environment.
    • Strong analytical and problem-solving skills.
    • Familiar with personal computers/printers/wireless connectivity devices.
    • Scope: Setup Monitors, Unpack computer hardware: dual monitor, keyboard, mouse, dock,…
    • You will work on a broad range of data collection systems (IOTT, APIs, REST API, Dashboards, data concentrators, data parsers, and web service applications)…
    • Produce documentation, how-to guides, and support resources end users can actually use.
    • At ThinkFuel, the Strategist doesn't hand off the thinking and walk away…
    • Build scalable and sustainable information security programs to support client growth and compliance objectives.
    • A positive, can-do, customer-focused attitude.
    • The ideal candidate will bridge traditional enterprise IT with operational technology (OT), ensuring seamless integration between infrastructure, MES, and…
    • Enjoys building and deploying technology.
    • Exposure to the latest Microsoft cloud and AI technologies.
    • We're looking for an Intermediate Azure Cloud Engineer…
    • Lead proactive problem solving: Anticipate challenges, surface risks early, and drive solutions before they impact users or business operations.
    • VIRTUAL(R)59 - REMOTE/TELETRAVAIL - ON - BMO.
    • The Senior Cloud Engineer is a core member of the Cloud Product Engineering team responsible for designing,…
    • Proven ability to improve network KPIs, enhance customer experience, conduct root cause analysis, and lead optimization initiatives for large-scale mobile…
    • Maintain hardware inventories and perform hardware setup and support for our Windsor, Chatham, Sarnia locations, with occasional travel and support to our other…
    • Verbal and written communication with a spectrum of senior management, executives, users, other technical teams, external customers, to enable and influence…
    • Response for overall end user technology support services, including incident management, service request fulfillment, desktop computing, mobile devices,…
Get email updates for the latest Information Technology jobs in Windsor, ON

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

People also searched:

system administrator
technical support
it support
it support technician
it
technology sales
information management

Career Resources:

Job Post Details

Helpdesk Manager - job post

BGBx
Windsor, ON•Remote
$105,000–$150,000 a year

Job details

Pay

  • $105,000–$150,000 a year

Shift and schedule

  • On call

Benefits

Pulled from the full job description

  • Paid time off
  • Life insurance
  • Extended health care

Full job description

About Us

At BGBx, we're driven by a simple idea: breakthrough thinking creates breakthrough impact. As an independent commercial solutions partner to pharmaceutical and life science companies, we bring together strategists, scientists, communicators, creatives, technologists, and data experts to tackle some of healthcare's most important challenges.

Our teams work across consulting and communications to help clients shape strategy, launch innovations, engage stakeholders, and drive meaningful results throughout the product lifecycle. The work is complex, fast-moving, and deeply connected to improving lives, creating opportunities for curious minds to make a real difference every day.

If you're energized by collaboration, inspired by innovation, and motivated by work that matters, you'll find a place to grow, contribute, and make a meaningful impact at BGBx.

Helpdesk Manager

Position Overview

The Helpdesk Manager is responsible for leading the day-to-day operations of the IT Helpdesk, ensuring timely and effective support for all end-user technology needs.

The Helpdesk Manager will drive service excellence, manage workflows and SLAs, and continuously improve support processes. This individual will collaborate closely with infrastructure and engineering teams to resolve complex issues, enhance system performance, and ensure alignment with broader IT strategy. Additionally, this role plays a key part in onboarding, asset management, and maintaining a seamless technology experience for employees in a fast-paced environment.

Role Requirements:

  • Oversee intake, triage, prioritization, and resolution of IT support tickets, ensuring SLAs are consistently met
  • Act as an escalation point for complex or high-priority technical issues, coordinating with internal teams and external vendors as needed
  • Install, configure, and maintain end-user hardware and software, including desktops/laptops (PC & Mac), mobile devices, telephones, and peripherals
  • Troubleshoot Level 1 & 2 issues across hardware, software, networking, and SaaS applications
  • Support onboarding and offboarding processes, including device setup, system access, and employee moves
  • Manage user accounts, permissions, and security groups in alignment with company policies
  • Partner with infrastructure, network, and systems teams to resolve advanced technical issues and improve system reliability
  • Monitor helpdesk performance metrics (ticket volume, resolution time, customer satisfaction) and report on trends and improvements
  • Develop, maintain, and enhance knowledge base documentation to improve first-touch resolution and enable self-service
  • Establish and refine standard operating procedures (SOPs) to streamline helpdesk operations
  • Perform system updates, patch management, and desktop imaging to ensure security and optimal performance
  • Train and support end-users on hardware, software, and best practices
  • Ensure adherence to company security policies and relevant regulatory requirements
  • Participate in on-call rotation and provide support outside standard hours as needed

Preferred Qualifications:

  • 3-5 years of experience in IT support or helpdesk roles, with at least 1-2 years in a leadership capacity
  • Experience managing or mentoring IT support teams in a corporate environment
  • Strong knowledge of operating systems (Windows, macOS), mobile platforms (iOS, Android), and common hardware
  • Experience with Office 365 and other cloud-based SaaS applications
  • Familiarity with helpdesk ticketing systems and IT service management tools
  • Understanding of networking fundamentals, including TCP/IP, Wi-Fi, VPN, and remote access tools (RDP)
  • Experience with device provisioning and configuration and endpoint management
  • Exposure to audio/visual and basic network infrastructure is a plus
  • Familiarity with ITIL or similar frameworks is a plus
  • Strong troubleshooting, problem-solving, and analytical skills
  • Excellent communication and interpersonal skills with a strong customer service orientation
  • Ability to prioritize and manage multiple tasks in a fast-paced environment

Salary Range: $105,000 - $150,000 CAD

The salary range provided represents what a potential hire may expect to earn in this role at BGBx. Actual salary decisions will be influenced by several factors that we use to determine overall fit, including experience (both direct and indirect), education, training, demonstrated qualifications, and organizational need. Salary is only one component of the total rewards package offered at BGBx.

What We Offer

At BGBx, we invest in our people because exceptional talent drives exceptional work. We provide a competitive rewards package designed to support your health, well-being, professional growth, and life outside of work.

Our benefits package typically includes health care insurance, retirement plans, generous paid time off and holidays, wellness benefits, life insurance, learning and development opportunities, and other resources that support our employees throughout their careers. Additional benefits may be available based on your location. Beyond benefits, you'll find a culture built on collaboration, innovation, inclusion, and the opportunity to make a meaningful impact on healthcare and the people it serves.

BGBx is an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, age, national origin, citizenship status, sexual orientation, disability, veteran status or any category or class of person protected by law.

Let Employers Find YouUpload Your Resume